Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,713 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 11th May 2026

418

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items not in stock and eventually we had to raise dispute with bank to get refunded”

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Posted 5 years ago

“Received 3out of 4 of the parts of the shed I ordered. Very little to no communication to explain if or when I will receive the other part. Have sent several emails with no replies.”

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Posted 5 years ago

“All good - product and service”

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Posted 5 years ago

“Took my money for a bench they didn't have in stock. After weeks of waiting they would not communicate with me so I had to go to PayPal to get my money back. Now they want a review of my purchase🤣🤣🤣”

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Posted 5 years ago

“Ordered 2 garden borders 4 weeks ago, only 1 arrived! Emailed and phoned Several times and still no respond , would not use again!”

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Posted 5 years ago

“I bought a rowlinson wall store. Rang them to check they had it in stock, they said yes, could take up to 14 days. Fair enough, no problem there. Delivery arrived in 12 days (no warning, big truck rocked up), but great I could build it at the weekend. Weekend came, unpackaged everything to check it’s all there, only to find they’d only delivered 3 of 4 parts (no roof or doors). No one available at the weekend to call. Emailed them, no response, called several times over 3 days, told I’d be called back with an update. Eventually on the 4th day I got an email saying it was on its way and I’d have it for the Easter weekend. I asked for tracking info and heard nothing back. Easter came and went, nothing. Now out of stock on their site. No response to emails, stuck in a queue on the phone. Luckily I used PayPal to buy it so I requested a refund. 3 days later I got a text from the collection company to arrange collection. Very disappointing, lied to about replacement part coming, poor communication, wasted 4 weeks, and if I hadn’t requested the refund through PayPal I would have been stuck with it. If you’re interested, the quality of this wall store isn’t the best. Thin and flimsy, edges damaged (only come in plastic wrap, no edge protectors), poorly nailed together with some exposed and bent nails. Give this wall store and the company a miss.”

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Posted 5 years ago

“Ordered end of March and am still waiting for product to arrive.”

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Posted 5 years ago

“We placed our order on 23/3/21 with a promise of 7 to 14 working day delivery. After 14 days I emailed the delivery company, DB Freelance Ltd and received a very terse email response saying don’t email them as they are too busy. So I phoned Garden Street on 8th April and spoke to Grace who was very nice and promised to email me back to give me an update. I explained I had received an email asking for feedback but wanted to speak to them first. At this stage the website was still saying my product was in stock and 7 to 14 days delivery. On Friday 16th April I phoned Garden Street back and spoke to Holly who again was lovely and said she would get back to me. As of 25th April, I have heard nothing back from either Garden Street or DB Freelance. Today I received another email asking for feedback so here it is. Unreliable and untrustworthy, terrible communication.”

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Posted 5 years ago

“honest advice around choice of BBQ and delivery times”

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Posted 5 years ago

“Very easy ordering online and a bargain priced strong bench which was quick & simple to assemble. Was very fast delivery, received in only a few days. Thanks, you are added to my saved list.”

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Posted 5 years ago

“I ordered item on the 20th march was told up to 20 days delivery which was OK due the present situations with covid 19 on the 15th April I called to ask we're my delivery I was told its with supplier I got a email to say delivery from May i asked for a refund which I now have but I would never use this company again I was really let down not getting my item.”

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Posted 5 years ago

“Delivery was very poor. I ordered 3 planters. 2 arrived on time but 1 was missing. After 2 phone calls it was delivered but it was broken/”

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Posted 5 years ago

“lovely awning, relatively easy to put up. Only issue we had, there were two bolts missing. We contacted the company and they sent some replacements. It just held up the job for a couple of days, which wasn’t a big deal. Glad it’s up in time for summer.”

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Posted 5 years ago

“I purchased a wooden bench on March 19 even though I knew it was out of stock and they said it wouldn't come until the end of April. In actual fact it came three weeks later and I am very pleased with the delivery. The box was slightly damaged and the delivery man checked to see if the contents were OK, and they were.”

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Posted 5 years ago

“Very happy with purchase”

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Posted 5 years ago

“Ordered and delivered with no fuss. Exactly what I require.”

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Posted 5 years ago

“Got two bird boxes well made and a fair price maybe have some with metal ring on entrance would be good we have a problem with squirrels chewing their way in but a good product good price”

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Posted 5 years ago

“Very Good - Would happily use this company again, or recommend to a friend.”

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Posted 5 years ago

“Easy company to deal with, no problems fencing great!”

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Posted 5 years ago

“Nice garden furniture but poor service. Took longer than expected to arrive and part of my order was missing. A month later, no response to my last email so still no resolution.”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,713 reviews