Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,489 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,489 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with company and product, reasonable price and was updated alot on delivery.. would definitely use again :)”

Helpful Report

Posted 7 years ago

“Excellent customer service, quick to contact & arrange delivery, product arrived with some damage the problem was delt with swiftly & received replacement parts within 48 hours, cannot fault the service.”

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Posted 7 years ago

“The high bistro table and chairs are lovely and enable us to see over our balcony rail brilliantly. However, the table arrived with a slight dent in the centre of it, which is a shame, but it’s not bad enough for us to go to the hassle of sending it back.”

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Posted 7 years ago

“Happy with purchase”

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Posted 7 years ago

“I wrote and asked Garden Street if they had the dimensions of a particular wardrobe. Despite it being Christmas time they took a lot of time and trouble to provide the information that I had requested. As a result we went ahead and ordered from them. Price is competitive and delivery straightforward. Thank you.”

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Posted 7 years ago

“Easy to use website and price was one of the lowest”

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Posted 7 years ago

“Nice people to deal with and competitive prices.”

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Posted 7 years ago

“Very good phone manner when I called to make amendment to my booking to add the delivery fee the chap knew who I was and made me feel like I had been dealing with him all along . ( I was a bit disappointed by the large £24 Delivery Fee that was put on me due to the fact my delivery was In Aberdeen which is hardly the end of the world )”

Helpful Report

Posted 7 years ago

“My telephone dealings with Tom at Garden Street was excellent. He was attentive, informative, helpful and very customer friendly. Unfortunately the experience was somewhat spoiled by the delivery company. Despite having provided my mobile telephone number I did not receive any communication from the delivery people as to when a convenient time/date of delivery would be appropriate. Luckily, on the fourth working day from the date of order, a unmarked vehicle turned up and I just happened to be home. Unfortunately only part of my order (i.e. 1 of 2 items) appeared to be on the truck. The driver said that despite him searching his vehicle the second item was not on board & that (quite casually & carelessly) the second item may be found & possibly delivered the next day. The driver expected me to sign the delivery sheet as being fully delivered. I declined to do so until he had endorsed the document as referring to one item delivered only. Having then driven approx 100 yards from my home he reversed to call out to me that he had in fact just discovered the second item in the cab of his vehicle. However he made it very obvious he wasn't going to get out of his drivers seat to bring the item to me but rather gestured that he expected me to collect it from the open passenger side window. Unfortunately, as you can see, this has resulted in a somewhat less than perfect experience in dealing with Garden Street. I would hope that if indeed my experience is repeated by other customers then Garden Street will take appropriate steps with their choice of deliver companies. I haven't yet had the opportunity to install the ordered item but I hope that the future installation goes well & that I am fully satisfied with the operation of the product.”

Helpful Report

Posted 7 years ago

“Easy to order. Good delivery arrangements (although could have been a little quicker). Very helpful when I needed to resovle some small issues - insuffucient screws/fixings supplied etc. Overall, quality of panels/timber elements good. 'Angle irons' for fixing panels were of disappointing quality - soft-metal and holes drilled in inconsistent fashion (so cannot use same/single one as template for pre-drilling pilot holes. Would not be a problem if all holes were pre-drilled by supplier (preferable!)”

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Posted 7 years ago

“The cover I bought was as expected good quality and arrived in good time. Only gripe would be it was so securely wrapped I nearly cut the cover trying to extract it from the packaging.”

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Posted 7 years ago

“Good all round service, pleased with product.”

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Posted 7 years ago

“Their customer service is ok but they hand over their large item delivery to company who are slightly disconnected from them so communication and service is let down and this obviously becomes more important due to the amount of money you are spending. But would use again for sure.”

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Posted 7 years ago

“service as stated. Product satifactory”

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Posted 7 years ago

“Good Product and very fair price. The only small criticism would be that the address label was hand written and not very clear, the parcel first went to a NR postcode (Norwich) instead of a NP postcode (Newport) hence it took a little longer to get here. Otherwise 5 stars.”

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Posted 7 years ago

“Bought large chicken house and it has been delivered on time and haven’t yet built the coop. Overall good service, product and delivery”

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Posted 7 years ago

“Sales and support very good. Happy with product (needed quite a few pairs of hands to assemble) - it looks amazing. Only gripe would be lack of flexibility with delivery, which then required half a days annual leave (so although delivery was "free", it cost us a half days pay). I would absolutely recommend buying one of these, I am really pleased with it.”

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Posted 7 years ago

“Returned from an outing today and discovered my delivery on back patio. Very pleased overall.”

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Posted 7 years ago

“Ordered a BBQ through Garden Street. Was excellent value for money compared to everywhere else. Only criticism would be that the dispatch to delivery wasn’t very clear. No email updates or tracking info that you would normally expect. Had a sight issue with the delivery. Was delivered through TNT, who somehow had the wrong address for me (even tho it was correct when I placed the order). Nothing that a phone call and email couldn’t sort out however.”

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Posted 7 years ago

“Delivery is to the curbside not to your property. They also leave the palette for you to dispose of!”

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Posted 7 years ago

Garden Street is rated 4.2 based on 7,489 reviews