Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,587 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,587 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 12th October 2025

415

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All great. Service from the team was very good and kept informed of order and delivery. Good price. 4 Seasons Garden Room was easy to put up once the patio had been laid. Needs a flat surface to construct it. We pre-painted before assembly with an oil based preservative so everything could be treated easily. Really pleased with the way it looks and even made some window shutters from the pallet wood. Great.”

Garden Street 5 star review on 21st May 2024

Helpful Report

Posted 1 year ago

“Kept me informed of any problems. The items came well on time and well presented. An email from me was answered promptly.”

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Posted 1 year ago

“Arrived as described delivered and put in situ for me many 😊”

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Posted 1 year ago

“Poor customer service - refused order as would not accommodate delivery detai for a disabled customer”

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Posted 1 year ago

“Purchase of log store frustrated because item was wrongly numbered on website, which lead to wrong product being delivered. However, the company was helpful in arranging collection and replacement. Happy with the quality of the product.”

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Posted 1 year ago

“The actual item is very good. What I did not realise is that the pallet it was delivered on is my responsibility for disposal. So be aware if you order any item you may need to dispose of a pallet.”

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Posted 1 year ago

“Very pleased my garden furniture looks beautiful, item shipped and delivered very well. Would definitely buy from here again. Thank you.”

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Posted 1 year ago

“Brilliant prices the table and chairs was £300 than could be bought locally the shop wanted an additional £20 delivered. Garden Street delivery was free and it was with us within days. I would definitely recommend them, what's not to like”

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Posted 1 year ago

“Gate arrived ahead of time and looks decent quality it was a good price so overall satisfied with the service”

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Posted 1 year ago

“Excellent service and good choice of products. Definitely use garden street again”

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Posted 1 year ago

“Extremely quick service, very happy with table”

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Posted 1 year ago

“Excellent.”

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Posted 1 year ago

“Beware Garden Street Belvedere Lights may have only 3 years before serious flaking of powder coating starts and becomes visibly rusted after 4 years. This finish is supposed to be durable for up to 20 years. A one year warranty on the product is useless and certainly unreasonable. Garden Street don’t want to know.”

Helpful Report

Posted 1 year ago

“I have paid nearly £1000 for a BBQ which was going to be delivered between 1-3 working days. No delivery. Having received no communications about the delivery, I tried to contact Green St. You can’t call them so I opted for chat. I received rather rude responses telling me the delivery company had been trying to call me and had left a voicemail. This is a lie. I have had no calls/missed calls or voicemails. No idea when it will be delivered as they won’t confirm it with me. No complaints procedure other than to send an email. Terrible customer service, rude staff, no way to speak to anyone, they refuse to let you speak to a manager and no one will call you. Spend your money anywhere but Green Street. There are far better stores and much better customer service.”

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Posted 1 year ago

“"Out of stock" despite being "in stock" on the website but I agreed to wait, ruined by a shocking approach to customer service. Repeatedly changing the delivery date without consultation, actually on the day of delivery!”

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Posted 1 year ago

“Great product, great price and great service. Would definitely recommend.”

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Posted 1 year ago

“Brought some railings and gate to match excellent quality well made not like some of the cheap looking ones from your DIY store and all my neighbours say how lovely they look thank you garden street”

Garden Street 5 star review on 7th May 2024

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Posted 1 year ago

“Very strong, well built and delivered in pre built parts easy to assemble”

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Posted 1 year ago

“Excellent Service and delightful delivery drive.”

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Posted 1 year ago

“The bin store supplied is value for money. It is good quality and was delivered as expected, with all the correct fittings and cleasr instructions. I would buy from Garden Street again.”

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Posted 1 year ago

Garden Street is rated 4.2 based on 7,587 reviews