Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,412 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,412 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

Write Your review

Tell us how Garden Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garden Street 5 star review on 1st May 2025

404

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently ordered triple bin store. Arrived promptly. Very friendly delivery man. Disappointed with aspects of this bin store. Advertised as top quality and as a solid build. It isn't. The front is very flimsy. Some of the wooden boards arrived broken or split. My husband had to replace them. Some of them weren't attached properly as the nails were sticking out. We feel that it would benefit from handles on the lids so added them ourselves. Overall it does make the garden look much tidier but it's quality doesn't match the high price tag.”

Helpful Report

Posted 2 years ago

“"Free mainland delivery" but apparently £99.99 to where I live in Scotland. Are you saying we're independent already?”

Helpful Report

Posted 2 years ago

“Ledbury slat edging could be better quality - wooden slats coming away from posts already. Only stapled in.”

Helpful Report

Posted 2 years ago

“Very polite, helpful staff. Prompt delivery on time quoted. Would definitely buy from again.”

Helpful Report

Posted 2 years ago

“Ordering easy. Delivered on time and courier service great. Great quality table get so many compliments, looks expensive but price amazing.”

Garden Street 5 star review on 2nd May 2023

Helpful Report

Posted 2 years ago

“Booking form issues”

Helpful Report

Posted 2 years ago

“Good product, excellent service and arrived early.”

Helpful Report

Posted 2 years ago

“It has been 11 days of a product that when I ordered said was in stock, I have not received it and the order still states awaiting picking, not had any contact saying it will be late and I have a load of fire wood rotting on the ground at the moment”

Helpful Report

Posted 2 years ago

“The delivery time was brilliant and although the quality of the bench is good the overall finish isnt”

Helpful Report

Posted 2 years ago

“Really helpful and friendly staff. They went out of their way to ensure that we would be happy with our choice of furniture. The furniture is really great and was extremely well packaged to prevent any damage during transit.”

Helpful Report

Posted 2 years ago

“Ordered a Patio Cover and had to keep chasing delivery, someone eventually came back with an estimated date, but that didn’t happen, chased again twice, and was given a date of the following week as estimated delivery. When asked for a possible good will gesture. Was told the item is in sale, and doesn’t qualify for any compensation. Not a great experience.”

Helpful Report

Posted 2 years ago

“Excellent service and prompt response when one item was missing. Delivered in the next few days once warehouse enquiry completed. Would buy from them again”

Helpful Report

Posted 2 years ago

“Received my order on time. Always use Garden Street everytime I need to do my fence & shed staining. 25 litres of Protek stain at a great price. Thank you. I will be back. And I deffinately would recommend you to anyone. Fab service.”

Helpful Report

Posted 2 years ago

“Lovely item and great service 5*”

Garden Street 5 star review on 8th April 2023

Helpful Report

Posted 2 years ago

“I contacted customer services the response was quick an proffesional I would certainly recomend Garden Street to freinds & family”

Helpful Report

Posted 2 years ago

“A thoroughly satisfying experience. Having searched the internet for a product that ticked all our boxes I was pleased to find one with such accurate detail. I ordered it over the phone and was completely satisfied with the service that I received. All queries were answered promptly and the ordering and dispatch details were clearly laid out. Contact was made from the manufacturer of the arbour to sort out delivery and it was delivered on time.”

Helpful Report

Posted 2 years ago

“I purchased a shed from garden street .co.uk, which said it was fully assembled. However, when it arrived it was flat-packed and very heavy. The driver told me that they never send out sheds fully assembled, thankfully he placed it in my yard, as I could not have moved it due to it's weight. If an older person had ordered this they would have been quite shocked and probably had difficulty assembling it.”

Helpful Report

Posted 2 years ago

“Price very competitive Order process efficient Delivery!! Nightmare waited 20 days and after plenty of emails only 1 of the items arrived! Look forward to receiving rest of my order soon!”

Helpful Report

Posted 2 years ago

“Initial enquiry, after 5 days, was informed that delivery was up to 10 days as in the terms and conditions, not helpful but ok. when asked if the driver could put the item behind my fence [i'm a slightly disabled pensioner], I was informed this was impossible, again in those terms and conditions. product ok but customer contact is in need of work. forthcoming shed order not coming your way”

Helpful Report

Posted 2 years ago

“Excellent service, would use again no problem”

Helpful Report

Posted 2 years ago

Garden Street is rated 4.2 based on 7,412 reviews