Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,078 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,078 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th May 2024

380

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the canopy.straight forward to assemble.it was badly scratched on the guttering piece but a replacement gutter is hopefully being delivered today.”

Garden Street 4 star review on 27th May 2021

Helpful Report

Posted 2 years ago

“I was angry because they delayed delivery of my patio cover but finally it arrived, undamaged and looks great.”

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Posted 2 years ago

“There was an initial little hiccough with my order, but once we sorted that out things went completely to plan. Absolutely delighted with my new garden furniture!!”

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Posted 2 years ago

“I bought a 5x3 meter cabin with side shed from Garden Street, the ordering and delivery was very good and on time and a very helpful delivery driver. Once I started erecting my cabin I realised why it was the cheapest end of the market. The instructions were awful part numbers did not match the instruction details, the bearers that I was sent were the wrong size which made the base shorter than the shed itself (so a trip to B and q to rectify the problem). The pre made part were put together in a very shoddy manner with no attention to detail, I ended up dismantling some of them and remaking them as they just did not work. I was under the impression that the shed was part of the cabin but it was an addition that had different size bearers therefore did not match the height of the shed (Another trip to b and q to rectify) so without correcting the roof would not line up with shed roof. I then started to fit the doors well there w as no change there , they were warped very badly a made and a very poor finish to the front of the cabin. I did email Garden Street a number of times with photos who said they would look into it Still Waiting!! I have now completed the cabin and it does look very nice but this is only due to the fact that I used a great deal of initiative and a number of trips to B and Q. Would I recommend this product to a friend, certainly not I would suggest they pay a little more and get a quality product that was made with more care and with a customer service department that has some interest in their product and customers.”

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Posted 2 years ago

“I ordered a rattan garden storage bench which arrived flat packed slightly earlier than the predicated delivery date. It was well packed and easy to put together following the instructions that came with it.”

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Posted 2 years ago

“The finished item looks fine (bin store) but we didn’t find it very easy to put together.”

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Posted 2 years ago

“They seem to have a good selection items and at reasonable prices.”

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Posted 2 years ago

“Product ordered was delivered reasonably quickly. Ordering was easy from the web site. Recommended.”

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Posted 2 years ago

“Ordered a chest and wardrobe.Wardrobd arrived promptly but no chest.Emailed to chase it up.Got told there was a delivery delay and so far heard nothing more”

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Posted 2 years ago

“Very pleased with purchase”

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Posted 2 years ago

“First time of using Garden street will do again”

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Posted 3 years ago

“Good quality pleased with product”

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Posted 3 years ago

“Quick and easy online ordering of garden bench. Took about 3 weeks to arrive so was within the expected time frame, although I had no screws or instructions included in the package. An email to Garden Street resolved this and I received a separate package a week or so later. Bench was really easy to put together once I had the screws. It feels very sturdy and solid and looks great 👍”

Helpful Report

Posted 3 years ago

“Happy with the bench,would recommend this product to anyone.delivery was on time.”

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Posted 3 years ago

“Really pleased with the triple bin store and excellent customer service when a part was missing from the delivery, quickly resolved.”

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Posted 3 years ago

“Excellent product, delivery slightly slow but a good service”

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Posted 3 years ago

“Bought a shed off Garden Street. the delivery driver was very polite. I did have part of my shed missing. but called the number on the text message I had and they were very helpful. The missing package was then delivered the next day. In all happy with how polite people were and hiow quick they resolved my missing package.”

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Posted 3 years ago

“Good service the roses are planted, now need to wait”

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Posted 3 years ago

“delivery was prompt and the companion seat is of a good quality. rather difficult to put together as am on my own and there was a short screw missing but an extra long screw which was difficult as i was giving thie as a gift and therefore could not complete properly also the instructions should advise making sure the chairs are 'square' when putting together if not the holes do not match up then it all needs to be readjusted apart from that very good”

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Posted 3 years ago

“honest advice around choice of BBQ and delivery times”

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Posted 3 years ago

Garden Street is rated 4.2 based on 7,078 reviews