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Garden Street Reviews

4.2 Rating 7,063 Reviews

81 %

of reviewers recommend Garden Street

Company Reviews

Product Reviews

4.2

Based on 7,063 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 31st January 2024

Garden Street 5 star review on 26th August 2023

Garden Street 5 star review on 17th July 2023

Garden Street 5 star review on 3rd July 2023

Garden Street 5 star review on 30th June 2023

Garden Street 5 star review on 12th June 2023

Garden Street 5 star review on 12th June 2023

378

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The absolute worst customer service I’ve ever received. Still waiting for my order. Still waiting any communication about an order that was due to delivered a week ago - ordered over 10 days ago. Really poor customer service. The worst. In 2021 they close on a Friday and ignore you until Monday. Shocking. Please avoid ordering from this company.”

Posted 2 years ago

“A lash up from start to finish. Prior to ordering told product was in stock and would be delivered in time frame. This was a lie! After chasing for 10 days excuse was product damaged by delivery company and would not be able to replace until end August (in other words waiting for goods from China). Took twice as long to get money back, 10 days (how come when mine went out immediately), avoid!”

Posted 2 years ago

“I was told delivery was 14 to 21 days. The first delivery didn’t,t arrive. The second delivery arrived two hours after stated. Only one item turned up and we had ordered two. Delivery charge was £54. Website told us that most items were delivered free. Quality of item was very poor indeed. Will never order anything from this firm again. I don’t know how they get away with this unbelievably shoddy service”

Posted 2 years ago

“Ordered furniture waited a month - then informed they had lost a box and might not be able to find it. Shoddy & poor service. Cancelled order.”

Posted 2 years ago

“Ordered a small log store and was shocked at what arrived. Cheap splintery wood, large pieces broken off the boards, nails missing their marks and staples poking out. Inserting every screw and nail as instructed made the cheap wood split. This is such a shoddy product it shouldn't be sold. I'll use it as firewood.”

Posted 2 years ago

“What a shambles of a company Garden Street are. I placed an order on 30/03 and advised delivery would be around 24/05 which was fine. 24/05 came and went with no contact from Garden Street. I emailed them 26/05 to ask what was happening to be told delivery into them was due to arrive 14/06. Yip that date came and went so on 22/06 I emailed again and this time was told delivery was due in to them 19/07. I emailed 14/07 asking if delivery in to them was still due 19/07 and received an email 16/07 informing me goods now aren't due in to Garden Street until 27/08. I appreciate issues can happen but 3 months goes beyond a reasonable time to be late with not so much as a call or email keeping me informed. Think it says everything about how this company treats customers once they have your money.”

Posted 2 years ago

“My Parasol arrived damaged and this company simply did nothing....no after sales care, no contact via emails, nothing...and as for trying to call them....give it a go. As for a refund...I have had £0.00p for a useless parasol that cost me £99.99 Shocking.”

Posted 2 years ago

“I would love to write a review about the product that I ordered but I cancelled the order because I gave up waiting for the product. I kept being told it would leave the warehouse later in the week. Reading other reviews, I doubt the product that was “in stock” when I placed my order was even in the warehouse or even the country. I ordered a very similar product from a large household name for a tiny bit more money and it arrived the next day! Avoid wasting your time and order elsewhere.”

Posted 2 years ago

“Stop asking me for reviews. I didn’t receive the item.”

Posted 2 years ago

“I have been asked to write a review before receiving the product, so here goes. I ordered the Shire 8ft x 8ft summerhouse and was asked to confirm which date I would like it delivered on. The date available was 15th July, and I received confirmation that this was all booked. 2 weeks before the due date, I receive another email saying it has now been booked for 4th August. I didn't request this, I just got an email out of the blue. I asked them why this was when the 15th July was already booked and they said due to a problem and delay with production. So I sweated my backside off getting the base all ready for the 15th July and now it's delayed. I then decided to read other reviews of this Shire company that provides these summerhouses and it is very grim reading. Many many many reviews of the company delaying orders, shipping sub-standard products to people that already had to wait many months. I am dreading receiving my product now as I am worried it will be shoddily made and not fit for purpose. Garden Street should distance themselves from Shire in my opinion as from reading reviews of the company on the net, it is not looking good for me receiving anything other than a pile of wood only fit for the dump, and if I do receive that, then I'll be asking for a full refund. We shall see what happens.”

Posted 2 years ago

“Sell poor quality goods, takes months to get a refund. Shop elsewhere.”

Posted 2 years ago

“Sent me grey parasol & cushions rather than green & now won’t reply to my messages.”

Posted 2 years ago

“This company lists items for sale with no restrictions, takes the order and your money then a week later cancels the order without consultation and issues a refund saying they do not deliver to your location. DO NOT USE!!!”

Posted 2 years ago

“A company with very poor and unhelpful customer service . Sold a substandard product and refused to refund . I had to involve PayPal and now trading standards”

Posted 2 years ago

“Similar to previous customers I found that the promised delivery date (1-3 days) bore no relation to when the item was actually delivered (12 days). I purchased based on the promise of a quick 1-3 day delivery. Given other customers have had a similar experience, my guess is that where Garden Street say they have an item in stock, they don't.”

Posted 2 years ago

“Haven’t received the order yet”

Posted 2 years ago

“Garden chair damaged, half the arm was lying loose in the box. Very slow response and when it came they seriously expect me to repair myself. I have given them the opportunity to replace, but they fail to respond, I have requested a full refund and they ignore e-mails and telephone gives you an automated message. Absolutely shocking customer service, they take your money and expect you to be satisfied with badly damaged goods.”

Posted 2 years ago

“Ordered and paid for a rattan rising coffee table in early March and have just cancelled the order, as I have just been informed, (after numerous enquiries) that I will not receive the item for another 12-14 days. Very disappointed with the poor service. The only part of the process that has been satisfactory is the requested refund.”

Posted 2 years ago

“Ordered summer house in March didn’t arrive until late June, nails all come through wood inside, one window not nailed in at all on one side, door handle flimsy and snapped, contacted Garden Street and was given £40.00 refund which is terrible considering it cost nearly £800, now on erection find that it’s leaking in many places.”

Posted 2 years ago

“I wouldn’t recommend this company - ordered garden furniture in feb 2021 and after chasing them at every due date they have given me our furniture still hasn’t arrived . We have been given assurance and then another story - we have been offered money back however it’s their customer service we are rating as they do not keep in touch and also email after you chase them up - no apology just an email . Still no furniture as we are aware there is delays however don’t believe they haven’t received any stock”

Posted 2 years ago

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Garden Street is rated 4.2 based on 7,063 reviews