Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 12,341 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 12,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 16th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shoes were much too big not the correct size at all. Then to pay to send them back is a bit unfair. I have bought your shoes many times but I will be buying from a shop not online anymore.”

Helpful Report

Posted 7 years ago

Dear Anonymous, Thankyou for your review. We offer a fantastic free delivery service to our customers and we are sorry you were disappointed there was a fee to pay to return the shoes. Items can be returned free of charge to a Charles Clinkard store and you have a 35 day time period in to which to return them to us fo a refund or an exchange. We are naturally disappointed and hope you will return to us in the future. Kind Regards Nicola-Customer Services

Posted 7 years ago

“When I clicked to pay for my shoes, I got an error message. I contacted the shop and they sorted it out, but I didn't receive a proper email confirmation of my order for 2/3 days.”

Helpful Report

Posted 7 years ago

We are sorry that you had a problem, but pleased to hear that we were able to sort it out for you. Wth regard to the confirmation this should be automatically sent at the point of you making the order, as we had done the order for you it may be that it was delayed so again I apologise. We do hope that you are happy with your order once it is received. With regards, Janice Ruddock - customer services.

Posted 7 years ago

“I was disappointed to find that I had to pay for a return. When buying shoes online it's so hard to tell if they will fit so I might need to order more than one pair.”

Helpful Report

Posted 7 years ago

Dear Anonymous, Thankyou for your review. We are sorry you were disappointed with your order. We include details of delivery and returns on a tab at the bottom of the Gabor website. We offer free delivery within the UK (excluding Channel Islands) as well as to any of our stores and CollectPlus locations, all of which are available options on our basket page. Next day delivery is available on selected products, which is highlighted upon a colour and size being selected. Our returns policy is 35 days of receipt. If you are not completely satisfied with your product(s) we are more than happy to provide a refund or exchange. You are entitled to return your order to any of our stores or to our depot. Please ensure your product(s) are in original unworn condition. You can now return your order to us via CollectPlus. If you are not completely satisfied with your purchase you are more than welcome to return it to us within 35 days of delivery. This is as long as the product has not been worn outside, and is still in the original condition. We do expect items to be returned with the original box and packaging. We can offer refunds or exchanges on UK orders for products that are unsuitable and are within the 35 days. We do not pay the postage costs of returns. If we can help further with any product information do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“This was the second pair I'd bought. First pair from a shop. This pair online. The strap can away from the sole in both cases. Clearly a production fault. Should have been withdrawn from sale.”

Helpful Report

Posted 7 years ago

Dear Louise, Thankyou for your feedback. The Gabor Nieve have been a popular style this season however we are unaware of an issue with the manufacture of the sandals. We are sorry your pair were not suitable and hae now issued a refund for you. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Custmer Services

Posted 7 years ago

“I had an email to say my items had been sent and would be delivered the next day. i was also advised that items could be tracked. I found it impossible to track other than that parcel was posted and it was next day delivery. I waited in all day and it did not arrive. The next day I had to go out and it was taken back to the sorting office. I then had to go and pick up. When I ordered before I was able to track every step of the way. Not Royal Mail I hasten to add.”

Helpful Report

Posted 7 years ago

Dear Anonymous, Thankyou for your review. We are sorry you were disappointed with the delivery of your order. Your parcel was sent via Royal Mail and an email is passed across to the customer to let them know and also to provide the tracking. This was via Royal Mail 48 hour which requires a signature. The tracking via Royal Mail only gives updates on where it is and doesnt allow you to track its progress. As Royal Mail do not leave parcels in safe places for customers, if the customer is not available they will pop this back to the local Delivery office and drop a card through the door. We have alternatives for delivery, Interlink offer an hour time slot and also the option of a safe place, when replacing another order please send an email to sales@clinkard.co.uk and we will accomodate this for you, all you would need to do is ensure the safe place( eg neighbour, proch) is added and this will be processed for you. We hope the above will be of help and are naturally disappointed with the experience you have informed us of. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Loved the shoes but too narrow for what purports to be rude fit. Sent back.”

Helpful Report

Posted 7 years ago

Dear Anonymous, Thankyou for your review. The Gabor Purpose are listed as a wide fitting sandal as per Gabor guidelines however we cannot advise if these would be suitable for everyone with a wide foot. If you check out the other range of wide sandals ayou may find something more suitable for you however if you have any queries regarding fit then do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola-Customer Service

Posted 7 years ago

“Took 11 days to come”

Helpful Report

Posted 7 years ago

Dear Diane, Thankyou for your review. We are sorry your items took longer than expected. On checking the tracking, Royal Mail missorted your parcel without any explanation however please be assured if you place another order we can offer alternative courier services which will be able to leave in a safe place and text/email with a one hour time slot. We hope you enjoy the shoes and if we can help further do not hesitate to contact us on 0345 241 7742 Kind Regards Nicola-Customer Services

Posted 7 years ago

“My telephone order was lost TWICE - only spotted when no acknowledgement was emailed. Succeeded on third attempt to place order. Once this was sorted arrived next day.”

Helpful Report

Posted 8 years ago

Dear Anonymous Thankyou for your review. We are sorry you were disappointed with our website when placing your recent order. We did encounter intermittent issues with the website and these are now resolved. We are pleased your items arrived so quickly and hope you will return to the website for future orders. If we can assist further do not hesitate to contact us. Kind Regards Nicola Tyrrell Customer Services

Posted 8 years ago

“All of my shoes are size 7 including Gabor shoes but the ones that I ordered from you were much too small.Very nice shoes though. C Pert”

Helpful Report

Posted 8 years ago

“I have been this style of gabor sandals for many ,years and found them the most comfortable quality. However, when this pair arrived I was surprised that the insoles were not the same . They are not a soft suede leather but a bright orangey colour which feels like it is PU. I have just worn them for the first time and my feet are aching horribly and feel like a burning sensation on the soles. Please can you get in touch and let me know if they are leather soles as I am so disappointed with them. Last summer I bought three pairs from you in different colours and these pink ones were a treat this year. My feet are killing me!”

Helpful Report

Posted 8 years ago

Hello, Thankyou for your review. We can confirm that the Gabor Lanzarote does have two different insoles, a leather and additionally a microfibre. The ones you purchased have the microfibre which makes them more breathable. We are sorry to hear they are not as expected and your comments have been passed back to the manufacturer. We hope the above information helps. Kind Regards Nicola Tyrrell Customer Services

Posted 8 years ago

“Shoe sizes have been changed”

Helpful Report

Posted 8 years ago

Hello, Thank you for your review. We are not aware of any shoe sizes being changed. The styles do vary depending ont he range, for example the comfort range will be more roomy than the fashion range. We do hope that you have been able to find a pair of shoes that is suitable for your requirements. With regards, Janice Ruddock - cusotmer services.

Posted 8 years ago

“First of all just want to say I am delighted with my shoes. The collect plus experience was dire. I didn't receive the email with the code I needed to collect the shoes plus the garage in question said they hadn't taken receipt of the shoes when they had. They were rid, unhelpful and unpleasant. I'll never use them again.”

Helpful Report

Posted 8 years ago

Dear Catherine, Firstly thankyou for taking the time to review your recent purchase. We are pleased to hear that you love your shoes however disappointed with the service you received on collectin these. Collectplus are a serperate company and we will ensure your comments are passed over to them regarding the difficulty you had obtaining your shoes. In the meantime if we can help further please do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola Tyrrell Customer Services

Posted 8 years ago

“Beautiful colours / pattern and lovely soft leather. Shoes looked quite wide from the shape of the sole. But sadly they were too narrow. Suggest you provide them in a variety of width fittings. You kindly reimbursed me for the cost of returning the shoes which was very much appreciated.”

Helpful Report

Posted 8 years ago

Dear Gwen Thankyou for your review. The Gabor Lanzarote are shown on our website as a standard width fitting and are not a style which offers additional widths. They are a popular style due to the arched footbed they have and also for their resilience. Customers return year upon year to purchase this style and the colours offered this season are beautiful. To find similar styles in widing fittings if you click the link below this will offer a good range with varying colours: https://www.gaborshoes.co.uk/womens-c1/sandals-c4/wide-t8 With regards to the delivery, we offer a competitive free delivery service which we feel benefits customers more and we do ask for the return of the item to be paid for. Additional methods are available such as taking into a Charles Clinkard store, Collectplus which charges £4.09 for up to 10KG and also you can use other couriers like Royal Mail who will charge varying fees depending on the service you choose. I have also sent you a seperate email via your order regarding the postage. We are sorry you were disappointed overall and hope you will reconsider placing future orders with us. If you have any questions about the styles we have to offer or have an additional query then please call 0345 241 7742. Kind Regards Nicola Tyrrell Customer Services

Posted 8 years ago

“Nothing received and you are asking for feedback?”

Helpful Report

Posted 8 years ago

Dear Daphne, Thankyou for your review. I have sent you a private reply regarding the above. If we can assist further do not hesitate to contact us. Kind Regards Nicola Tyrrell Customer Services

Posted 8 years ago

“The shoe is lovely, however the top/front section gets quite narrow, yet the description states 'wide-fitting'. Also, it's a bit of a deterrent buying shoes online then having to pay to return them, if I'd ordered more shoes the return bill would have been quite high.”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review. We offer free delivery as this benefits all of our customers and ask if customers cover the cost of returns. We do realise that if there are a few to return it can become quite costly if you do not have a Charles Clinkard store near to you, so we have the facility to buy a Collect+ label on our website for £4.09 and this covers up to 10 kilo of returns. This information is based at the bottom of our webiste with a link to enable you to pay and print out the label. I hope this helps for future reference. With regards, Janice Ruddock - Customer services

Posted 8 years ago

“I have previously bough size 8 (from John Lewis) and the fit was fine.These shoes are not same size and I have to send them back at my own expense. I have now ordered a different style in two sizes and I will return one pair, again at my expense”

Helpful Report

Posted 8 years ago

Dear Hilary, Thankyou for your feedback. We offer a free delivery service which we feel benefits customers more however I have passed your comments to the team to look into free returns as a possibility in the future. You can take an item into a local Charles Clinkard store, we do have Guildford and Newbury which you could take into. These are approximately 20 miles away from your post code. I am sorry for the concerns raised and if we can assist further then please do not hesitate to get in touch. Kind Regards Nicola-Customer Services

Posted 8 years ago

“I asked for a size 8 and you sent me a 41. 41 is not an 8”

Helpful Report

Posted 8 years ago

Hello, Thankyou for your review. I am sorry you were disappointed in your recent order. The size conversions for Gabor shoes are shown in the link https://www.gaborshoes.co.uk/size-guide-i170. I have contacted you via your order regarding the above and hope the information will assist you in future purchases. If we can help with additional queries in the meantime please get in touch on 0345 2417742. Kind Regards Nicola-Customer Services

Posted 8 years ago

Thank you for your email. There isn't an exact conversion from UK to EU, and for this reason you will see variations from brand to brand. I am disappointed however that the size hasn't been suitable for you and I hope you will return them to us for an exchange to the next suitable size. Kind regards Sam, Customer Serviceas

Posted 8 years ago

“The leather of these boots are hard and not the usual soft quality I have come to expect from Gabor. Also, the heel height is described as 6.5 cm but when I measured them they were much higher, 7.62 cm. They had to go back as no good for me.”

Helpful Report

Posted 8 years ago

Thank you for your review. The block heel is measured from the inner heel and as such is 6.5 cm, the outer is slightly higher. We are sorry to hear that this boot was not as soft as some of the other Gabor boots that you have had and hope that you have been able to find another style that is more suited to your requirements. With regards, Janice Ruddock - customer services

Posted 8 years ago

“Nice and light shoes but very poor fir. Came too big and had to return them. they were also a wide fit. Fast delivery but despite the high price had to pay for return postage. I assumed, for this price, the return will be free but it wasn't. If ever decide to buy this brand will make sure I will make a purchase via retailer which offers free returns.”

Helpful Report

Posted 8 years ago

Thank you for your review. We are sorry to hear that these shoes were not a good fit for you and that you have had to return them for a full refund. There are not a wide fit shoe but a standard fit so will look at other customer comments and see if there is a common theme with regards the fitting. We deliver all of our orders in the UK free of charge and also if an exchange is needed again send out postage free. This we feel benefits all of our customers and not just those who wish to return. Many customers order more than one item knowing that they will need to return the unwanted items to us. We do ask customers to cover the cost of returns and you can buy a label from our website for £4.09 which will cover up to 10 kilo allowing you to send several items back in one go. We also have Charles Clinkard stores around the country where you can take your order to if ordered from the Gabor website where you will receive a full refund so long as the item is unworn and you have had the item for less than 35 days. (after this time you would be offered and exchange or credit note) I hope that this information helps for future reference and hope that you found something that was suitable for your requirements. With regards, Janice Ruddock

Posted 8 years ago

“The delivery company failed to deliver on the appointed day. I rearranged and they failed again to deliver despite sending confirmation for the rearranged day. That was two days I was stuck in the house. I then notified them of a safe place for them to leave my package as I couldn't stay in any more. They disregarded this and instead delivered my packages to two separate neighbours on two separate days. They delays and inconvenience are not acceptable. You should use Royal Mail.”

Helpful Report

Posted 8 years ago

Hello Carol, Thank you for your review. We are sorry to hear that you have had a problem with your delivery and that they did not act upon your instructions. We use 3 couriers, Royal Mail, DPD and UK mail. You can also choose a collect+ delivery which will go to a pick up point local to your home. If there is one of these that you prefer above other couriers, if you let us know your order number we will be more than happy to add the detail to your order for you. With regards, Janice Ruddock - customer services

Posted 8 years ago

Gabor Shoes is rated 4.6 based on 12,341 reviews