Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 12,350 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 12,350 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 16th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The boots which I purchased were described as "wide fit". Although I have only a slightly broad foot, I was unable even to put my foot inside the boot due to its narrowness. Later, I noticed from reviews on Amazon that other customers have had the same experience with this particular product. However, the customer service team are good; attentive and communicate courteously.”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your feedback. We are sorry you were disappointed with the Gabor Ghost. The Gabor Ghost are described as wide fit with soft microfibre linings. Although you may have worn wide fit in Gabor before, we cannot always guarantee wach style will fit especially as size is personal to each customer. If you need any advice regarding fit please do not hesitate to call us on 0345 241 7742 and our friendly Customer Service Team will assist. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Boot I ordered was in different colours and finishes. One photo was missing and the colour of 3 boots was “black”. Had to call twice to establish which was which.”

Helpful Report

Posted 7 years ago

Hello Maureen Thankyou for your review. We are sorry the images were missing on the product listing and we are in the process of having these updated. If we can offer further help in the future do not hesitate to contact us on 0345 241 7442. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Ordered on 30th Nov still haven’t received the item”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. Currently, during the festive season delays have been encountered and we are sorry your items were not with you. Overseas deliveries can take longer due to circumstances beyond our control such as customs, transport for example. I have checked tracking and this shows that your parcel arrived safely this week and we hope you are enjoying your new purchase. If you need further assistance do not hesitate to call 0044 164 2606162, we are available 7 days a week and look forward to your call. Kind Regards Nicola-Customer Services

Posted 7 years ago

“The boots I purchased were sued. On receiving them they were already very marked .Consequently I thought they would become scruffy rather quickly.This was not the quality I expected for the price of boots. The delivery time from placing the order and refund on returning the boots was very good.”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. We are sorry you received marked boots. We source items from warehouse and stores, they may have been on displayor tried on however it should not affect the overall quality This is disappointing. We have sent you a seperate email regarding your order and look forward to any further queries you may have. Kind Regards Nicola-Customer Services

Posted 7 years ago

“First part was all good - shoes arrived promptly. Delivery arrived when it said it would. Very surprised that I had to pay for returning the shoes. I have never had to do that before with online shopping. This would make me hesitate before buying on line again”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. Whilst we do offer free standard delivery on everything, unfortunately free returns isn’t something we offer at the moment. Please be assured we appreciate all feedback from our customers as it helps to give a true reflection of the service we offer. We are consistently reviewing our policies and thankyou for taking the time to add your review. Items can be returned via a Charles Clinkard store for an exchange or a refund, additionally you can use Collectplus which is £4.49 for up to 10KG in weight. You will also find a number of services in your local Post Office. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Waited over a week for my delivery to come through. Called customer service and was told it would be delivered that same day or Saturday. I got an email Sunday saying my returns has been received. That was very disappointing. I called customer service and lady kindly told me the collect shop had refused the parcel. The shop was listed on your website so I don’t understand why the parcel was rejected! I reordered the shoes but really disappointed in the service.”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your reivew. We are sorry you were disappointed in the service. The store chosen for delivery rejected the order and there has been no more information give regarding this. I note my colleague replaced this for you and selected a different method of delivery and you now have your shoes. Naturally this is disappointing and we hope we have now restored your faith in the company. If we can help further do not hesitate to call 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Shoes were bought to replace an identical pair bought through John Lewis that fitted perfectly but the end of the bow came untied after being worn three times and had to be returned. Same size purchased but the replacement pair were significahtly bigger and didn’t fit. Had to return to shop as you don’t do free returns. Very disappointed,”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. We are sorry you were disappointed with the Gabor Alvin which you purchased online. Gabor offer a wide range of shoes and some do have similar attributes although may have a different fit to them. We cannot guarantee a style will fit you especially as size is very personal and many factors can affect this. Whilst we do offer free standard delivery on everything, unfortunately free returns isn’t something we offer at the moment however we are always actively reviewing this and may look to offer this in the future. Our free delivery allows the customer to order as many pairs as they require on a standard 2-5 working days service. If you require any assistance regarding the range do not hesitate to contact our friendly Customer Services Team on 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 7 years ago

“I ordered a pair of Brook SLIM knee lengths boots and, before doing so, called your customer services to check that the boots really were slim fitting as I have slim legs and small ankles. I was told they were so ordered them in good faith. I was very disappointed on receipt to find they were anything but slim fitting. The circumference at the top may have been for smaller calves but the rest of the leg was extremely baggy and unflattering. Surely SLIM means slim all the way through the leg not just at the top. Very unsatisfactory and, due to Gabor's returns policy, I then had to pay to return them. A lesson learnt not to purchase boots online again.”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. Gabor Brook S are ideal for our customers who have a slimmer calf measurement. They are a standard width fitting in the foot however we are unable to provide an ankle size as this is very difficult to measure accurately. We are unable to guarantee this will fit every person especially as size is very personal and many factors do affect this. We are naturally very disappointed you did not enjoy your recent shopping experience and have sent you an email via your order regarding this and hope to restore your faith in online shopping. Please be assured your feedback regarding the fit of the boot will assist other customers with your choice and we appreciate the time you took to write these details down. If we can offer additional assistance please do not hesitate to contact us. Kind Regards Nicola Customer Services

Posted 7 years ago

“i still didnt get my purchase”

Helpful Report

Posted 7 years ago

Hi Clair Thank you for taking the time to leave your feedback. It looks as though there was a delay once your parcel reached Ireland, which impacted your delivery time. It is now showing as delivered and we have attempted to contact you directly to confirm this. If you do need further assistance from us, please do get in touch with us on 0345 241 7742 and our friendly customer services team will be able to assist you. Kind regards Sam, Customer Services Manager

Posted 7 years ago

“The website was not easy to use, especially when going through the payments. I ended up with the same purchase of 2 pairs of ankle boots sent to me twice. What was more irritating was that meant it cost me nearly £10 to return the one pair I chose not to buy plus the 2 pairs you sent in error. I won't be buying online from Charles Clinker again.”

Helpful Report

Posted 7 years ago

Hi Ros Thank you for your comments. I am disappointed to read that you were having difficulty ordering online - please know that we have a friendly customer services team who are here to assist if you do have difficulties like this. Please just give us a call on 0345 241 7742 and we will be happy to help you complete your purchase. Unfortunately whilst we offer free delivery, we do not offer free returns currently. This is something we regularly review - so thank you for taking the time to send in your feedback. On our website we suggest Collect+ for returns especially when it is multiple items- because the cost is capped at £4.09. I hope with this in mind you will reconsider shopping with us again in the future. Kind regards Sam, Customer Services Manager

Posted 7 years ago

“Not really. I didn't think the shoes were presented in pristine condition. Looked like they had been around a bit. It is the fourth pair I have had in this design piquet and have always had 5.5 but they were too small for me. I didn't want to have to pay, the returns if I had to send them back again.”

Helpful Report

Posted 7 years ago

Dear Jean Thankyou for your review. Items are sourced from our warehouse and from stores across the country, they may have been tried on or on display however this should not impact on the overall quality of the shoe. Our rigorous checking procedures should also highlight any issues and its very disappointing that the pair you received were not of the quality you would expect from Gabor. The Gabor Piquet are a wide fit shoe however there is a similar design called the Gabor Orient which you may like, if you check out the link below this will take you to this: https://www.charlesclinkard.co.uk/women-c1/shoes-c2/orient-womens-wide-fit-casual-shoes-p12934 With regards to returns, we do ask customers to pay for these and we offer a free delivery servce which we have been advised is more beneficial however please be assured we will look into this option in the future. We have issued you a refund for your return and we hope you will give Charles Clinkard another opportunity to restore your faith. We are available 7 days a week and you can call 0345 241 7742 or additionally you are welcome to send an email to sales@clinkard.co.uk. Kind Regards Nicola-Customer Services

Posted 7 years ago

“I regularly buy Gabor shoes and know my size. I ordered 'medium width' boots and could not do the zip up even half way. I am someone of normal size although I do cycle. The free delivery was only click and collect and nothing near me so I had to pay for delivery. When the boots didn't fit I took them to the Post Office and sent by the method you advised - £11 !!! So the time and cost I was trying to save ended up costing me more time and money. I would not risk getting another pair online as a result.”

Helpful Report

Posted 7 years ago

Dear Ariane, Thankyou for your review. We are sorry you were disappointed with your purchase. The Gabor Lancaster are a wide fit boot with a calf circumference of 34.2 to 39.4 depending on the size of the wearers foot. The measurement for this style would have been around 36.8cm based on the size you order. Express delivery is dispatched within 2-3 working days and is £2.99, we offer a free standard service which is dispatched within 5 days. Items can also be sent to a Collectplus point (this is free) or to a local Charles Clinkard store. We have refunded your items back to the payment method used when you first placed your order and I have sent a seperate email regarding your return post. If you have any questions about the Gabor range you are very welcome to call 0345 241 7742 and a member of the Customer Services team can assist. We are available 7 days a week up to 8pm on Mondays to Thursdays. We hope you will take another look at the range on offer. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Very disappointed to realise that the shoes I purchased from you are available at -50% from Shoetique.”

Helpful Report

Posted 7 years ago

Hello Catherine, Thank you for taking the time to leave a review. The shoes you purchased from us are not available with 50% off - Shoetique have very low stock in one size, a size 3, which is why they have reduced the item so significantly. In a size 4, the size you needed, they did not have this in stock available. Different companies will reduce items for different reasons, and indeed you will be able to find items reduced on our website at certain times of the year that are not reduced elsewhere. I am sorry if this caused you any disappointment and I hope this has not put you of shopping with us again in the future. We do have a price match promise, so if there is something available at a lower price elsewhere, we will be happy to match that. For full terms and conditions please see our website. Kind regards Sam, Customer Services

Posted 7 years ago

“I have worn glair shoes for quite some time and ordered shoes for an upcoming trip, I ordered the size I was wearing but when the shoes came they were all too big. The boots were my usual size but too tight. Disappointing.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. We are sorry to hear that your shoes were not the right fit for you. We do offer a range of fittings from narrow to wide and if you use the filters on the left hand side of the website this will filter these down for you. I hope that this helps and that you find shoes and boots that are a perfect fit for you. WIth regards, Janice Ruddock

Posted 7 years ago

“Your returns policy was not expected”

Helpful Report

Posted 7 years ago

Dear Debbie, Thankyou for your review. We are sorry you were unhappy with our returns policy. We offer a free standard delivery service which dispatches products within 2-5 working days. We do ask customers to pay towards the cost of returns. There are various ways to send back your items: Instore-Charles Clinkard stores across the country can take your return free and process an exchange or a refund for you. Collectplus-£4.23 for up to 10KG which is ideal for multiple items or larger products such as handbags/boots. Post Office-Returns can be from as little as £3.00 depending on the service you use. Please be assured your comments regarding returns have been passed over to the relevant team, this may be something we consider in the future. If we can help further do not hesitate to contact us via 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 7 years ago

“I wore my lovely new shoes for a wedding for approximately 8 hours. Now the nubuck/suede seems to have disappeared from the toe area of the shoes. Very disappointed by the quality for the first time ever with Gabor”

Helpful Report

Posted 7 years ago

Dear Linda Thankyou for your review. Naturally we are very disappointed to hear that the nubuck/suede has come away from you recent purchase within a small amount of wears. We would like to take a look at these for you and have contacted you via your order with further information. We are sorry for the inconvenience and look forward to your reply. Kind Regards Nicola Tyrrell-Customer Services

Posted 7 years ago

“Ordered sandals on line, on opening box one sandal was marked. Whatever quality checking occurs prior to despatch appears to have failed. Luckily I have a local Charles Clinkard so went into the store. They tried a suede brush but could not remove the mark. I had a refund, and have ordered another pair from them. Shop staff were very helpful, as usual.”

Helpful Report

Posted 7 years ago

Dear Anonymous, Thankyou for your review. We are sorry the items you received were not of the quality you would expect. We check orders prior to dispatch andt is disappointing that you received this pair, we will pass on your feedback to our team. Also, thankyou for your kind comments regarding our store, we will also pass your feedback over to the team there. If we can help further in the future do not hesitate to contact us. Kind Regards Nicola-Customer Services Kind Regards

Posted 7 years ago

“I have about twenty pairs of size 4.5 Gabor shoes - all great not this most recent delivery. Marked size 4.5 they are too small for me to wear. Looks as though size mark is incorrect Professor Diana M R Tribe”

Helpful Report

Posted 7 years ago

Dear Diana Thankyou for your review. We have checked your previous orders and can see that your most recent purchase was a different width fitting to the other items you received before. Previously you ordered a Gabor California which is a wide fitting shoe, this current item is a Gabor Vesta-this is a standard width and also a high heel so the fit would be very different. If you are lookin for wide fit court shoes please follow this link and hopefully there will be something there that you like. https://www.gaborshoes.co.uk/womens-c1/shoes-c2/court-shoes-c82/wide-t8 I hope the above will be of help. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Narrow width, unlike most Gabor shoes and no mention of this in details. Had to return and pay £4.50 for "recorded" package as stated by supplier. Very disappointed.”

Helpful Report

Posted 7 years ago

Dear Anonymous Thankyou for your review. We are sorry for the recent disappointment regarding your order. The Gabor Portland are a classic style which offers comfort and with the additional feature of removable insoles make them a popular choice. The description adises this are a standard fit although as size is a very personal thing, we cannot guarantee these would be perfect for all customers. We do ask customers to pay towards returns as we offer a competitive free delivery service which has the item delivered within 5 working days however will pass on your comments regarding returns costs to the relevant team. We have sent a seperate email to you and if we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Very disappointed - shoes too narrow and have to be returned. Gabor are known for wider fit, I feel should have stated 'narrow fit'.”

Helpful Report

Posted 7 years ago

Dear Anonymous, Thankyou for your review. We are sorry you were disappointed with the Gabor Portland shoes. We have checked the listing for you and this advises that the shoe is a standard fit. Gabor offer a fantastic range of standard, wide and extra wide ftting shoes and if you need any advice regarding a particular style do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

Gabor Shoes is rated 4.6 based on 12,350 reviews