Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 12,339 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 12,339 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

Write Your review

Tell us how Gabor Shoes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gabor Shoes 5 star review on 16th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid £190 for boots and when they arrived there was a price label attached for £144. If the boots were on sale I should not have been charged the full price”

Helpful Report

Posted 6 years ago

Thank you for your review. We apologise that this has happened. Sometimes there is a crossover of full price items and sale items when the sale starts and we would then honour the sale price. However this boot is at full price and it looks as though there may have been an error with this sale sticker but we would have looked into this for you and may have been able to reduce the cost for you. However, I can see that you have sent them back for a full refund, so unfortunately on this occassion I cannot be of help, but if this happens in the future please do not hesitate to contact us. With regards, Janice Ruddock - customer services.

Posted 6 years ago

“I ordered three pairs of shoes which arrived in a ripped and barely sealed Debenhams bag. All 3 boxes were damaged and the shoes inside weren’t packaged very well.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your message. I'm sorry to hear that your order was delivered in poor condition. Can you please provide your order number so I can look into this further? Kind regards, Rosie, Customer Services.

Posted 6 years ago

“The wrong colour shoes were sent. I e mailed pointing this out, the customer service department said they would send out a replacement pair in the correct colour once I sent the wrong pair back. And that all items are checked before delivery - clearly not...... As I had wanted to wear them for a special event, this was no good. In the end I kept the shoes as I already have them and they are a nice colour and will come in handy at some point. I am not impressed with the service.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. I have looked into your order and can see we arranged a replacement pair in the correct colour for you however you were happy with the pair you received in error so kept these. We are sorry for the confusion, we understand how disappointed you were and please be assured we have raised this internally to ensure any errors are picked up before dispatch. We hope you will return in the future and if further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Not a usual Gabor quality. So disappointed. Shoes look cheap and very slippery on a carpet.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear that this shoe was not suitable for you and that you found it slippy. Your comments will help others when they are looking for something suitable for their requirements. With regards, Janice Ruddock - customer services.

Posted 6 years ago

“Although comfortable, buckle on strap kept slipping so have had to return sandals. Should have taken more notice of other reviews as they said the same thing.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear that you did not find this item comfortable for you. Your comments will hopefully help others when they are looking for an item suitable for themselves. With regards, Janice Ruddock - customer services.

Posted 6 years ago

“One pair of shoes were beige but the label on the box stated they were blue. Obviously the boxes were not checked before being sent out.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sincerely sorry that this has happened. Orders should all be checked at dispatch and we are sorry taht on this occasion it has not happened. I can see that you have returned your order for a refund and we are sorry for any inconvenience caused. With regards, Janice Ruddock - customer services.

Posted 6 years ago

“I bought them for my elderly mother & they are described as ‘wide fit’ however she could t get her feet into them! I now have to pay return postage!”

Helpful Report

Posted 7 years ago

Hello Judi Thankyou for your review. The Gabor Islay are part of the Gabor Comfort Range, these offer leather linings and insoles with Soft Move technology which gives more surface area for the customers foot. Although it is classed as a wide fit we cannot guarantee this will be a good fit for every customer as size is so personal to each person an many factors can affect how a shoe will fit. We would suggest opting for the D+ in Gabor which are a little wider and some styles have removable insoles If you need assistance with choosing do get in touch by calling 03452 41 7742, lines are available 7 days a week and as late as8pm onday through to Thursdays. Kind Regards Nicola-Customer Services

Posted 7 years ago

“The shoes were not of acceptable standard - pen marks and dirty sticky label which couldn’t be removed on the inside of one of the shoes. Also had to pay for return. Have made recent previous purchase from same retailer (Charles Clinkard) - have shopped int he store for years so assumed all would be fine - and again had to return as substandard; on that occasion they contacted me and refunded return cost but this time have heard nothing. Will still buy Gabor/shop in Charles Clinkard but in store only as the online service is clearly unreliable.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am genuinely sorry to hear that your order was not up to standard when you recieved it and therefore had to be returned. There is an email for you with regards to your postage costs, unfortunately we do not have a telephone number so have been unable to contact you this way. All orders should be quality checked before posting, please be advised that we will let the dispatch team know of your disappointment so that it will not happen to others. With regards, Janice Ruddock - customer services

Posted 7 years ago

“There should be a free returns label included with the package”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. We offer free standard delivery which is dispatched within 2-5 working days. This has no lower limit and is our most popular option with both online and customers within our stores. Currently returns are payable however there are many ways which are efficient which can be used: 1-Collectplus-This is £4.49 for up to 10kg and ideal for larger items and multiple orders. 2-Royal Mail-Varying services offered depending on the size and weight of the parcel. 3-Store-Within Charles Clinkard stores, we have a number across the country which you are welcome to take your return to. We appreciate your feedback and if we can offer further assistance in the future do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“I bought a pair of shoes in store (Wards, Bakewell) but wanted another pair in a different colour. Wards ascertained that Belper had a pair and phoned to reserve. No reply and, despite the promise of a call the next day, none came. So I ordered them on line. I paid extra for fast delivery, as I was away early this week. The shoes were not delivered on the date they were promised, but on the first day of my holiday. I had asked that as that was the case, they be left with a neighbour, not in the porch. They were left on the porch. Altogether unsatisfactory”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. We are Charles Clinkard and we operate www.gaborshoes.co.uk, there are other stockists of Gabor such as the one you mentioned above however we are unable to comment as to why you were not contacted back. On checking the details of your order, this was indeed on our Express Delivery Service which is dispatched within 2-3 working days. If we are unable to locate a pair from our warehouse then we look to source these from another location and this adds on time to your initial order. The delivery selected do not operate over the weekend and only Monday to Friday, this should have been processed with an alternative courier and we are very sorry for the inconvenience this caused you. We have raised this internally to ensure more care is taken and have sent you a seperate email which we hope will offer some reassurance and also restore your faith in Charles Clinkard as well as the brand Gabor. If we can offer assistance 7 days week and are open as late as 8pm Monday to Thursdays. Our telephone number is 0345 241 7742, you are welcome to email help@clinkard.co.uk or use our online Chat Facility. Kind Regards Nicola-Customer Services

Posted 7 years ago

“It took 10 days to have a delivery to DK, which I have experienced to mush faster for other suppliers of clothes/shoes from UK. Furthermore one of the shoes were rather scrathed on the leather material. When I had to return the product, I had to pay the postal cost my self (I knew that from Terms and Conditions), but all in all it rates the supplier much lower than other suppliers with higher product quality, faster delivery and no cost if products are returned.”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. Standard International Delivery is dispatched within 2-5 working days from the UK. On tracking your order it was sent out just before the Bank Holidays and this would explain the delay in receiving your order. We are naturally sorry the sandals were marked and we will inspect these on return for you. Please be assured items are checked prior to sending and it is incredibly disappointing you did not enjoy the online shopping experience. Kind Regards Nicola-Customer Services

Posted 7 years ago

“I ordered 5 pairs of different shoes (normal fit). All turned a way too wide for me, had to send them back. It would be good to have various options for width.”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. When you visit www.gaborshoes.co.uk and select either shoes/boots or sandals, on a desk top the options for selecting fit are to the left hand side. If using a mobile device the filter option will appear to the bottom or top and then you can choose from there. We are sorry you had to return your items and did not find a suitable fit. On checking the shoes ordered, not all the styles were a standard fit and some were even an extra wide fit (d+ or a H in the base of the shoe) however although you may have enjoyed wearing Gabor before we cannot guarantee that all styles will be suitable. This is down to how the shoe is contructed, some have larger surface area around the foot and also some styles even include a removable insole. If you need help looking for a style please can you give us a call on 0345 241 7742, we are available 7 days a week. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Website would not let me put in australian mobile number, I wanted to pay in pounds from my uk account but are currently living in Australia. Kept getting message online to arrange call back which never happened. Found an email address and got some help - advised to put 0’s in phone box. Finally got order sent, or so I thought but then got messages to say there was shopping in my basket. Again went on line and couldn’t get any answers so completed the payment as I hadn’t fou nd an email from you confirming the order. A few days later I received a pair of shoes and realised the original order must have gone through as the second one hadn’t had time to be sent. I contacted you with the order number I found on the delivery details and asked for the second order (duplicate) to be cancelled. I was surprised when you said this had already been dispatched so I now have to send them back to England when they arrive. I also found it confusing to get some mail in Charles Clinkards name and some just saying Gabor - have Clinkards bought out Gabor?! I am pleased you ship overseas but the website needs updating, I would also like to see a bigger range of Gabor flats.”

Helpful Report

Posted 7 years ago

Hello Thankyou for your review. We are sorry for the inconvenience you have encountered with regards to your order. On the notes we can see that the email details we held did not match and this is why you did not receive confirmation and also were not aware of your order. This may have been down to a slight input error at the point of purchase. When you kindly replaced another order with the correct details this will have come through to you. As your order had now been dispatched we were unable to stop this from being sent and understand how frustrating this may have been to you. We are Charles Clinkard, we operate the www.gaborshoes.co.uk website as they are based in Germany. We understand the confusion and please be assured we have taken on board your comments regarding this. Our new Spring Summer 2018 season is just beginning in the UK so please do take a look at the range we are offering, you may just find something that you like. We hope you will return in the near future and look forward to offering additional assistance with Gabor. Kind Regards Nicola-Customer Services

Posted 7 years ago

“very long period for delivery abroad”

Helpful Report

Posted 7 years ago

Hello Thank you for your feedback. We are looking to introduce an expedited international delivery service over the coming months - because it can take a little longer for delivery to places like Greece, on a standard delivery service. I hope you will accept my apologies for any inconvenience this caused, and I hope you are happy with your purchase. Kind regards Sam, Customer Services

Posted 7 years ago

“I ordered shoes in a size 6 - Raid, Black Suede, Style No76.470.47 - but the fitting was too big. My normal size isUK 6 or UK 5.5 and as I wanted a comfortabe fit I ordered size 6. I expected the width to be a D but they were G and my feet slip out of them even with a very thick gel insole! I love the style but would need a UK size 5.5 in a D rather than G. Is that possible?”

Helpful Report

Posted 7 years ago

Thank you for your email. Gabor is a German brand and the G within the shoe relates to a UK D fitting. This is a slightly wider fit and you may find that with Gabor you need to look at a C+ rather than a D. The advertising on the website is in UK sizing so if you use the filters on the left hand side to look for a standard fit, then it should show what it is that you are looking for. It may not be the same name, but there will be a similar shoe for you. We hope that you find something that is perfect for your requirements. With regards Janice Ruddock - customer services.

Posted 7 years ago

“Shoes not in good condition- marked in a few places. Although it says the boots are for slim calves, think it will fit one and half calves easily. Worst of all had to pay £6 for return.”

Helpful Report

Posted 7 years ago

Hello Deepa, Thankyou for your review. Please accept my apologies for the disappointment caused regarding your recent order. Items are checked prior to dispatch for quality and any issues should have indeed be raised at that point. The Brook M are a medium calf fitting and if you are a size 7, the measurement for this would be 38.1cm, it may be a slimmer calf boot is more suitable. If you need any information about the range of boots we offer do not hesitate to get in touch either by emailing sales@clinkard.co.uk or calling 03452417742. We have sent a seperate email regarding the postage costs and hope this will restore your faith in Charles Clinkard and www.gaborshoes.co.uk. Kind Regards Nicola-Customer Services

Posted 7 years ago

“The shoes are lovely, arrived on time, I ordered them in a size 2.5, they are miles too big, my daughter is a size 3.5 /4 and they actually fitter her, I wouldn't even risk returning them for a smaller size due to having to pay for the return.”

Helpful Report

Posted 7 years ago

Thank you for your review. We are sorry you were disappointed with the Gabor Competition which you purchased online. We cannot guarantee a style will fit you especially as size is very personal and many factors can affect this. While we do offer free standard delivery on everything, unfortunately free returns is not something we offer at the moment however we are always actively reviewing this and may look to offer this in the future. If you require any assistance regarding the range do not hesitate to contact our friendly Customer Services Team on 0345 241 7742. Kind Regards Joanne -Customer Services Delet

Posted 7 years ago

Hello, Thankyou for your review We are disappointed to hear that the Gabor Splendid you ordered were too big, it may be this style is not suitable for you. You can return these to the Charles Clinkard store in Glasgow for a refund as this is the one nearest to you. These must be unworn and with the invoice and original packaging. We do offer free delivery on all items however ask customers to pay returns. Collectplus offers 10kg for £4.49 and can be purchased via their website, additionally you can also use Royal Mail. If we can help further do not hesitate to get in touch. Kind Regards Nicola-Customer Services

Posted 7 years ago

“I wanted a pair of navy sturdy shoes to wear in the wet weather and ordered these, thinking that a H fitting is wider than a G fitting, which I always buy. Unfortunately, these shoes are a lot narrower and not a pair I would recommend for women who normally take a G fitting shoe. I only tried one shoe on and repacked them immediately for return.”

Helpful Report

Posted 7 years ago

Hello Thank you for your feedback. I am sorry the shoes you have ordered were too narrow for you, fit is a very personal thing and different styles can fit differently. I can see that the shoes have been returned to us and refund has been issued. I do hope this hasn’t put you off ordering from Charles Clinkard in the future and if you would like any help with any styles please do not hesitate to contact us on 0345 2417742. Kind Regards Joanne - Customer Service

Posted 7 years ago

Hello, Thankyou for your review of the Gabor Frith. Gabor Frith are a GABOR H fitting and are classed as extra wide however we cannot guarantee these would fit as size is personal and many factors can influence how a shoe fits a customer. We hope you will take a look through the range we have to offer and we appreciate the time you took to leave your review. This wil help customers in the future shopping choice. Kind Regards Nicola-Customer Services

Posted 7 years ago

“I have many Gabor shoes/boots but the ones I sent for were too soft, had only a tiny zip and I could not even get them on as I have an arthritic hip. It cost me £11 to send them back as there was no pre-paid label enclosed. Never again!”

Helpful Report

Posted 7 years ago

Hello Eilleen Thankyou for your review. Whilst we do offer free standard delivery on everything, unfortunately free returns isn’t something we offer at the moment. You can take your return to a Charles Clinkard Store and there is one in Leeds or Castleford which are close to you. You can opt to use Collectplus which is £4.49 for up to 10KG in weight and is ideal for larger items such as long boots. We are sorry you were disappointed, please be assured we will take on board your comments regarding our returns and may look to offer a free return in the future. Kind Regards Nicola-Customer Services

Posted 7 years ago

“I returned the shoes to store as they didn't fit well they were too wide. The assistant was having problems with the toll for another lady. I waited and waited. For about 15 minutes then I said I would need to leave the shoes and could they refund them as I would be law for an appointment. It was your Cambridge store i returned them yesterday but still have not received notification of the refund. I bought two pairs of boots totalling just under £200. I would expect to not wait this long when I didn't need to and to also get a reiciept which I wasn't able to.”

Helpful Report

Posted 7 years ago

Thank you for your review. We are sorry that you had to wait within our store. I can confirm that your order was returned and a full refund made. I have emailed you today through your order to confirm this. With regards, Janice Ruddock - customer services.

Posted 7 years ago

Gabor Shoes is rated 4.6 based on 12,339 reviews