Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 12,287 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 12,287 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 27th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointing the black suede boots I ordered were damaged on the outside of both boots had shiny marks near sole area, unfortunately trainers didn’t fit plus these items have cost me £15.45 to return through the Post Office”

Helpful Report

Posted 1 year ago

Thank you for your review. We apologise that your boots had marks on them, this should not have happened and we apologise for your disappointment. We are sorry to hear that you have paid £15.45 to return these items. The Post Office has different levels of postage and a second class label would be around £5 for a package of this size, and around 80p more with tracking. Next day and signed for are more expensive. You can purchase a Collect+ label on our website for £4.49 which covers returns up to 10 kilo. This gives you a tracking number so you can see when they arrive, or you can take your order back to any Charles Clinkard store. Alternatively you can use Evri, or Yodel youself arranging a return where you buy the label and they return the item to us. Both of these are a reasonable price service. I do hope that this information helps for future reference should you wish to order again. Kind regards, Janice - customer services

Posted 1 year ago

“I ordered the league sandals. First pair sent were different colours. The second pair had stains on”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that this has happened, all orders shoud be quality checked before dispatch and n this occasion we have let you down. I will find out who has sent these orders out and let the team manager know so they can arrange some extra training and avoid this happening to somebody else. We apologise sincerely that this has happened to you. Kind regards, Janice - customer services.

Posted 1 year ago

“I never received the shoes. I contacted Charles Clinkard who asked for more specific delivery instructions, which I provided. Was promised the shoes Monday (yesterday). They never arrived and I have just received notification that they have been returned to you! I didn't even get to try them on! Terrible service”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to read about the problem with your delivery. It appears DPD were unable to locate your address, despite the extra information you provided us with. After attempting a couple of times, the package was returned to us. I can understand it's disappointing. The stock is still available should you wish to re-purchase via our website. If you'd prefer, you can request a delivery via Royal Mail. Please place your order and contact Customer Services with your reference, and we can arrange this for you. I hope you'll accept my apologies for the inconvenience caused. Kind regards Rosie, Customer Services.

Posted 1 year ago

“Bought some shoes for my wife, when they arrived we were surprise to find that they were exdisplay. one shoe had faded and you could see that it had been wore. These were advised as new which clearly they weren’t costing £95.00 very poor”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that this has happened, our shoes are new and if they have been on display at all, they should be quality checked and not sent out to customers if they appear faded or worn at all. We have let you down on this occasion and we apologise sincerely for this. Thank you for taking my telephone call, and letting me know that you took them back to one of our stores, they have advised that they arranged an exchange for you. Thank you for giving us the opportunity to put this right for you. Kind regards, Janice - customer services

Posted 1 year ago

“It is very difficult to rate the shoes. My first pair was amazing and long-lasting, I attended so many parties and received many compliments. Unfortunately, the last purchase was a disaster. Lovely looking sandals but they last only 2 minutes, one of the straps is unattached from the sole (I'm not sure why it was not glued or sewed properly). I did not expect that for a £100 pair of sandals. I am highly disappointed with the quality, and I am not sure if I will be back again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to see that this has happened and you had to return your order. Manufacturing fault was agreed and we have refunded for this shoe. I am sincerely sorry for your inconvenience and hope that you may try this lovely sandal again sometime in the future. Kind regards, Janice - customer services

Posted 1 year ago

“Very uncomfortable and poor fit”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you found the shoes to be a bad fit for you. If you could put this into the product reviews rather than Company it would help others when they are browsing as it will link to the shoe itself. We do hope that you found the return service to be easy. Kind regards, Janice - customer services

Posted 1 year ago

“Granny shoes! comfy but for wide feet; go at least half a size up!”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear you do not like the style of the Gabor Berry. I can confirm the shoes you purchased are a size UK D which is classed as a wide fit, I’m sorry if this fitting is not correct for you. Kind regards Michael

Posted 2 years ago

“I am usually a size 5 but sandals were small fitting. Won't be shopping from your site again.”

Helpful Report

Posted 2 years ago

Hello Thank you for your feedback. I’m sorry the fitting was not correct for you. The fitting can vary from style to style; however, we do try to replicate the same fit across the whole Gabor range. We are sorry this experience has affected you from purchasing in the future. Kind regards Michael

Posted 2 years ago

“One of the shoes had a nail coming through the arch of the feet!”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m so sorry to hear a nail was coming through the arch of the foot. If you ever have an issue regarding a product, please contact us before sending the order back, we would have assisted with the return. I can see your order has now been returned and a full refund has been issued. We take this issue seriously and this will be raised with the manufacturing team. Please accept our apologies regarding this matter. I’m sorry for any inconvenience this may have caused. Kind regards Michael

Posted 2 years ago

“Really unimpressed, shoes came damaged! Not what you want to receive”

Helpful Report

Posted 2 years ago

Hello Thank you for taking your time to leave a review. We are so sorry to hear that your shoes arrived with a dent in the shoe. This should have been checked by our warehouse team before being dispatched. I can see you have spoke to our customer service team who has organised the return of the item for you. Please accept our apologies for any inconvenience caused. Kind regards Michael

Posted 2 years ago

“Sadly you sent me mismatched sandals. One was a 39, the other a 37!! I'm waiting to hear how you intend to rectify this.”

Helpful Report

Posted 2 years ago

Hello Thank you for leaving a review. I’m sorry to hear that two different sizes arrived in the box. I can see that you have spoken to our customer service team and this error has now been rectified, we hope you enjoy your replacements. Please accept our apologies for any inconvenience caused. Kind regards Michael

Posted 2 years ago

“The shoes were too big and the returns policy is a nightmare. It is very difficult to return your items. The website links are not highlighted. Do yourself a favour and do not buy anything online from this company.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear the sizing wasn’t correct for you and the struggles returning your shoes to us. You can return by post or take back to one of our stores. We do offer a vast amount of information and options on how to return, this can be found on the returns tab on our website - https://www.gaborshoes.co.uk/delivery-returns-i57 Once your shoes have been returned to us, we will be able to offer a full refund. Please accept my apologies for any inconvenience caused. Kind regards Michael

Posted 2 years ago

“Shoes gorgeous but too big so returned. Return costs are not paid which prevented me from exchanging in the event of another return and had I have been aware of this in the first instance I would not have ordered.”

Helpful Report

Posted 2 years ago

Thank you so much for your review of Gabor Shoes. We appreciate you taking the time to let us know about your experience. We're sorry that the shoes you ordered were too big. As you have suggested you cover the cost of returning an item. For future, you can return to any of our retail Charles Clinkard Stores, or we recommend using Collect Plus. You can return with them for as little as £4.49. I hope this helps. Kind Regards Cheryl, Customer Services.

Posted 2 years ago

“Delivery is so slow I left the country before receiving order Now I am getting emails saying Gabor will deliver my package to my neighbour”

Helpful Report

Posted 2 years ago

Hello Thank you for contacting us. Your order was dispatched within the promised timeframe, so I'm sorry we missed you. I can see your package is currently being held at a DPD depot and will likely be returned to us soon. If you'd like to contact Customer Services to re-arrange your delivery, before it's returned to us, please call 0330 005 0230. Kind regards, Rosie, Customer Services

Posted 2 years ago

“I purchased a pair of sandals from yourselves only to find that they were 2 different shades of brown absolutely very disappointed so I returned them to Clinkards who were very apologetic and they have reordered another pair for me so I will wait and see not a happy customer a5 the moment!”

Helpful Report

Posted 2 years ago

Thank you for contacting us. I'm sorry to hear the item you received was in poor condition. You're now in receipt of another pair, which I hope is as expected. Please accept my apologies for the inconvenience caused on this occasion. Kind regards Rosie, Customer Services.

Posted 2 years ago

“I would love to give a star but can’t do minus five. The shoes delivery took time, they do not fit and I sent them back. Returns take ages. Send them back on 3 May and still didn’t received compensation email, but received confirmation email for another return which I sent back a couple of weeks ago. All returns have to pay on my own costs. I do not recommend buy Gabor shoes online unless you are 100% sure they will fit.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear you have not enjoyed your experience shopping with us. I can see the delivery time has been met on all of your orders. Unfortunately, I can’t find any notes on your orders to suggest you have contacted us, to try and resolve these issues for you. We do have a customer service department and can be contacted by email or telephone 7 days a week. Please accept our apologies for the tear in the box on arrival and any inconvenience this may have caused. Kind regards Michael

Posted 2 years ago

“Where's my review? It was so damning that I guessed they chose not to publish it. In a nutshell: ill fitting uncomfortable shoes. Came USED with a note saying if I return they must be unused and I MUST PAY for return delivery on what's effectively a defective product. The air is blue around me. What the h planet are you on Gabor? First and LAST I order from you. Absolutely appalling service to beat the worst.”

Helpful Report

Posted 2 years ago

Hello Lisa, Thank you for your second review. I can assure you that your firt review is still visible and also the reply. When you received your shoes, if you had let us know, we certainly would not have expected you to pay for the return. We do have a 7 day availability to Customer services and do wish that you had contacted us, If you had contacted us, we could have assisted you with replacements or the return. I can see a pair from your order has now been returned to store. Please accept our apologies for any inconvenience caused. Kind regards Michael

Posted 2 years ago

“I am actually taking the time to write this review nearly a year after buying the Sheila Ladies Casual Trainers in hopes of warning others not to buy them! Never have I had such uncomfortable, pinching shoes that fail to soften over time. They are the correct size but no matter how I have tried to wear them in continue to cause blisters and rubbing due to the poor design. Do not buy these shoes!!!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you found your shoes to be uncomfortable and caused you pain. You have actually left this as a Company review and not as a product review, if you would like others to know which shoe you are meaning, please leave a review on the item as this will help others who are looking for a shoe for themselves. Kind regards, Janice - customer services

Posted 2 years ago

“Lovely shoes but I bought the wrong size, so I was not happy that I couldn't return them to a concession for an exchange. As it was I sent them back for a refund - after travelling 20 miles to the concession. If I had been allowed to exchange the shoes for a smaller size at the concession I would have been a happy customer and kept the shoes. I was so disgruntled that simply settled for the refund and will not shop online with them again. I should say that the customer services assistant who emailed me when I was grumpy, was terrific - a great service from her. This company though needs to seriously look at its policy to not allow concessions to do returns and exchanges for stuff purchased online.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear the problem you’ve had. Unfortunately, our concession stores manage the stocking levels of just that store and can’t take returns from online or any of our retail store. We are please to hear you received good service from our customer service team. We appreciate your comments and feedback, this will be passed on. I’m sorry for any inconvenience caused. Kind regards Michael

Posted 2 years ago

“DONT BUY AS NOT NEW”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear that you don’t believe the shoes you have purchased were new. If we have sold out of stock in our warehouse, we do source pairs from our stores as each has a small holding warehouse to replenish their own stock. Sometimes, these may have been tried on, but this should always be checked before being dispatched. I am sorry that on this occasion we have let you down. If you had contacted us, we could have assisted you with replacements or the return but can see a pair from your order has now been returned to store. Please accept our apologies for any inconvenience caused. Kind regards Michael

Posted 2 years ago

Gabor Shoes is rated 4.6 based on 12,287 reviews