FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,519 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Patrick Morrison

Lynn Saad

Victoria Timms

156

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding. Expert. Flexible. Brilliant explanation of setting/up and advice on use. Extremely nice individual. Deserves all the plaudits going! Jonathan Dimbleby.”

Helpful Report

Posted 2 years ago

“Great service. Enjoyed receiving update messages re my sofa. Delivery and instructions given very professionally. Thank you!”

Helpful Report

Posted 1 day ago

“So happy with the service from the showroom to the living room. Edward in-store was always helpful despite us usually arriving just before closing time! The sofa bed arrived as planned and is so comfortable it is almost better than our main bed! The delivery team were amazing. Very polite, passionate about the product. Interested in furniture and design. And told us all we need to know. Finished with a handshake!”

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Posted 4 days ago

“Lovely guys delivering the bed. Really helpful”

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Posted 6 days ago

“An excellent and very personable service - the team went above and beyond to ensure our maxi storage bed was set up perfectly - that’s why we came back to furl after two beautiful sofa beds that we’ve loved for 8 years already.”

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Posted 1 week ago

“We have now had our sofa bed a few days and are very happy that we've chosen Furl. The comfort of the sofa and bed are outstanding and the service provided has been great and professional.”

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Posted 1 week ago

“The team were lovely. Gave me a call when they were on their way and were efficient and professional on the day. Highly recommend.”

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Posted 1 week ago

“Spenny, but high-quality stuff. The bed’s worth it—solid, comfy, and customisable.”

Helpful Report

Posted 2 weeks ago

“Great communication and delivery service.”

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Posted 2 weeks ago

“Very pleased with our Tokyo sofa bed, most comfortable sofa bed we've ever had. The whole experience was good, from the welcome we received from Marcin at the Swiss Cottage showroom and all his help to find us the best option, to Lyubo, who delivered and assembled our sofa. Lyubo was meticulous, courteous and explained everything we needed to know about our new purchase. We're now looking forward to taking delivery of our Max ottoman bed!”

Helpful Report

Posted 3 weeks ago

“I had a fantastic experience with this company. From start to finish, their team was incredibly professional, efficient, and easy to work with. The bed they built exceeded my expectations—both in terms of quality and craftsmanship. They communicated clearly throughout the process and delivered exactly what was promised, on time. I wouldn’t hesitate to recommend them to anyone looking for reliable, high-quality work.”

Helpful Report

Posted 3 weeks ago

“Excellant and clear help with my choice of sofa bed and the delivery was great. Given lots of info remtheir arrival. Supermquickmand efficiant at assembling. Removed every scrap of rubbish abd took it away. Such a very nice pair- who gave me a great demo with helpful tips on how the sofambed comes out. Very delighted happy customer.”

Helpful Report

Posted 3 weeks ago

“I visited your showrooms at Barbican and Kings Road, where your staff were unfailingly pleasant and helpful, providing detailed information, demonstrations and prompt provision of fabric samples. Confirmation of my order and updates about delivery were prompt and precise. Delivery was on time and the two operatives efficient and unfazed by some problems of access, as well as being meticulous in demonstrating and providing details of the sofa-bed's function. I am delighted with its appearance and so far have spent a very comfortable evening sitting on it. I am definitely recommending Furl to friends and neighbours for their range of furniture and excellent customer assistance.”

Helpful Report

Posted 1 month ago

“The Tokyo is exactly as we expected and of good quality. Both the delivery driver and his assistant were professional, efficient and tidy throughout the installation and we are pleased with the whole experience.”

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Posted 1 month ago

“Really pleased with the bed, well constructed, great storage, very comfy. Great service for delivery and assembly as well”

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Posted 1 month ago

“First class service from start to finish. We visited the Swiss Cottage showroom and the team there were really helpful and also knowledgeable about the beds and matresses, and helped us choose a low profile storage bed for our loft bedroom. The bed was built to order and delivered within a few weeks. The delivery guys, Fabio and Lubo, were absolutely brilliant and managed to get everything up the rather narrow staircase and assembled the bed on site within an hour. Again they were really knowledgeable about the product, they gave a run down on how the bed worked, guarantee details etc - more than just delivery men! Would recommend furl to anyone looking for a new bed or space saving furniture.”

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Posted 1 month ago

“All good, helpful installers - great job and good communication updates”

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Posted 1 month ago

“Fantastic storage beds and a great delivery team.They assembled the beds in no time at all and demonstrated the electric operating system before going.Friendly and helpful service from the whole Furl team from showroom (Reon)to delivery.”

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Posted 1 month ago

“Very good delivery and installation of our bed the two guys was very professional. Very happy with the work and service Reza”

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Posted 1 month ago

“Throughout the process, our experience of Furl has been excellent. This includes sales at the Swiss Cottage branch, the updates during the production process, and the first class delivery and installation. Delivery was rearranged to suit our availability and on the day Fabian and Phil on delivery were on time, knowledgeable, helpful and quick.”

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Posted 1 month ago

“Excellent service throughout, very pleased with new sofabed! Edward in the Kings Road showroom was really helpful in deciding the style and colour, and Fabian and Phil were great with the delivery and assembly. Would highly recommend”

Helpful Report

Posted 1 month ago

FURL is rated 4.9 based on 1,519 reviews