FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,592 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Anna Aio

FURL 5 star review on 18th November 2025

Stephen Ashby

FURL 5 star review on 2nd September 2025

Anonymous

Andrea, London

170

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent. Delivery team were polite efficient and took the time to explain operation and what to expect.”

Helpful Report

Posted 22 hours ago

“Absolutely love my new storage bed! The delivery team were fantastic, thank you so much to all of you at Furl and a special thank you to MJ at the Swiss Cottage store. I have also ordered the replacement mattress for my Furl sofabed, which is the nearest you can get to a real comfortable bed. Highly recommended 👍”

Helpful Report

Posted 1 day ago

“The whole process was very smooth and delivery and setup of the sofa was great and easy.”

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Posted 5 days ago

“Furl were exceptional from start to finish – from my first visit to the showroom through to installation. I was initially drawn in by the design (the Illusion bed is absolutely stunning), but seeing it in person and experiencing the quality firsthand made the decision easy. Communication throughout the production process was excellent. I always knew what stage my order was at, when to expect delivery, and how to prepare – which made the entire experience feel smooth and considered. Delivery was right on time, with great communication on the day. The installation team worked efficiently and left my home spotless – ready for me to enjoy the bed (and, of course, a well-earned power nap). The attention to detail is truly outstanding. From the beautifully crafted walnut legs to the subtle Furl logo inside the bed (such a thoughtful touch!), everything feels premium and well designed. I’m already planning to order a sofa and can’t wait to do so. I would highly recommend Furl to anyone – this is easily one of the highest-quality products I’ve come across. A special thank you to Lyubo for a fantastic installation experience – his care and attention to detail really stood out – and to MJ for guiding me through all the options in the showroom. Best of luck to the team at Furl – you’re doing something truly special.”

Helpful Report

Posted 5 days ago

“The replacement of the pistons which needed replacement in our Furl storage bed was done very quickly and efficiently. The installers notified us they were on their way and arrived on time and were very courteous and knowledgeable. Job done. Thank you so much.”

Helpful Report

Posted 1 week ago

“Delivery team were awesome and I really appreciated the full demonstration and safety tips!!!!”

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Posted 2 weeks ago

“Great signed and excellent end to end customer service, the delivery guys were on time very helpful and tidy and did a great job of installing the bed upstairs with zero fuss - I would 100% recommend”

Helpful Report

Posted 2 weeks ago

“Wonderfully patient in assisting with choosing our beds and The installation was super efficient and fast.”

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Posted 3 weeks ago

“Second time ordering from Furl. Our sofa bed is still going strong after 8 years, plenty of use and two house moves. Ordering the Max bed was straightforward, plenty of options in upholstery material and wood finishes. We were kept abreast of progress in manufacturing the bed and the delivery date was in line with the original estimate. On the day of delivery we received a text giving a delivery window and a phone call 20 minutes before arrival. The installers were excellent. Arrived in Furl branded van, unloaded and carried the components to our flat very carefully. The build was completed quickly and all packaging was removed. They took some time to explain the various features before leaving. 5* service and the bed looks great.”

Helpful Report

Posted 1 month ago

“We are extremely happy with our bed settee. It really is quality and will definitely recommend to family and friends. The delivery was brilliant. No fuss and no hassle. It was delivered in pieces so no hassle getting it to where it had to go. The delivery men were polite and proffesional. They put our bed settee together in minutes taking very good care. When completed, they explained to us how to use and take care of this item, also explaining that all parts of this piece of furniture can be replaced in future. Well done Furl”

Helpful Report

Posted 1 month ago

“I must have bought 10+ items from furl now and every time they are of excellent quality and the delivery team are friendly and efficient. Many thanks!”

Helpful Report

Posted 1 month ago

Hi Hugo, Thank you — that really means a lot. When we counted it’s actually 12!, which we’re hugely grateful for. I’ll make sure the delivery team see this too. Thanks again, David

Posted 1 month ago

“Our second FURL bed, demoting our original Double Max Storage Bed to the guest room and getting a King Size Max Storage Bed for the new Master Bedroom. Excellent service throughout, including delivery and installation. We visited the Smeaton Brothers mattress showroom because we live too far away from the FURL showrooms now, and chose to go with two singles zipped together, as we wanted different levels of firmness. The new bed got our dogs’ paw prints of approval, before we get to sleep in/on it! (Attempted but failed to attach photo)”

Helpful Report

Posted 1 month ago

Hi Jac, Thanks so much for coming back to us — and for trusting us with the master bedroom this time. I love that the original Max has earned its place in the guest room. Great to hear the visit to Smeaton Brothers ( our mattresss makers) was helpful, and that the zip-and-link setup let you each get the firmness you wanted — it’s exactly what that option is there for. And approval from the dogs is always the highest standard. Thanks again, David

Posted 1 month ago

“Amazing service. Love Furl, this is my fourth purchase as have three ottoman beds which are amazing. Thank you, highly recommend.”

Helpful Report

Posted 1 month ago

“Parts missing from order with no communication to prior to delivery and squeaky when leaning on it - no idea how their quality control lets this past Not sure I am feeling any value from a 4.5k purchase - and this is the day of delivery.”

Helpful Report

Posted 1 month ago

I’m really sorry this was your experience — it’s not the standard we expect, especially on delivery day. Missing parts should have been flagged and communicated in advance, and the squeaking you’re describing isn’t acceptable. We’ll get this resolved quickly and properly. I know we're in conact, and we'll arrange for the missing parts to be delivered and the issue inspected and fixed as a priority. I want you to feel the value and quality you expected from the outset. — David, Managing Director

Posted 1 month ago

“I am more than impressed with the whole experience. The service and communication with Monika at the store, the punctuality with the timing and delivery of our new bed, the customer service and professionalism of the team who delivered the bed, and the bed itself, which I have found just perfect, I love it. I could not recommend Furl more. I had wanted a Furl bed for a couple of years and I am glad that we finally made the decision and investment.”

Helpful Report

Posted 1 month ago

We’re really pleased the service, delivery and the bed itself all came together as they should. It’s great to hear that Monika’s support in the showroom made the process feel clear and reassuring, that delivery was punctual, and that the team’s professionalism stood out on the day. Most importantly, we’re delighted to know the bed feels just right and that you truly love it. Knowing this was something you’d been considering for some time makes your recommendation especially meaningful. Thank you for choosing Furl.

Posted 1 month ago

“The sofabed itself is fabulous and the mattress very comfy. The delivery people were amazing, friendly, extremely professional and described all the different aspects of the sofa and answered any questions I had. I would highly recommend this company, it was a pleasure from start to finish,”

Helpful Report

Posted 2 months ago

Really glad to hear you’re enjoying the sofa bed — especially the mattress. It’s great to know the delivery team were friendly, professional and took the time to talk you through everything and answer your questions. Thanks so much for the recommendation — we’re really pleased it all felt easy from start to finish.

Posted 1 month ago

“Knowledgeable, patient, responsive service”

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Posted 2 months ago

Thanks for taking the time to leave this. We’re really glad the support felt helpful throughout and appreciate you sharing your experience.

Posted 1 month ago

“Saw online that a Fermob Bellevie bench costing £630 was FREE DELIVERY, went through populating the order form and when I submitted it showed the delivery was a staggering £170 !! I questioned Furl regarding this misleading scenario and they said it was correct and no other options to deliver to central Scotland were available. A complete waste of my time and bordering disingenuous on behalf of the firm sadly. Disappointed as the other reviews in the main are not negative.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave a review. We’re genuinely sorry for the frustration caused and for the time you spent placing the order. To clarify, we do offer free delivery using our own transport within a limited area around London. Unfortunately, deliveries to central Scotland, including Dundee, fall outside this area and require a third-party courier due to the distance, which is why a delivery charge was applied. We completely accept that this was not made clear enough on our website, and we apologise for any confusion or disappointment this caused. Your feedback is appreciated and will help us improve how we communicate delivery limitations going forward. We’re sorry we weren’t able to assist on this occasion and appreciate you highlighting this issue.

Posted 2 months ago

“We are delighted with our new sofabed from Furl. The entire process was fantastic, from our visit to the shop to ordering and delivery. We were given precise information about the sofa’s construction and the delivery process. Once a date was agreed, the delivery team did a fantastic job: polite, clean and fast! A five-star service.”

Helpful Report

Posted 2 months ago

Hearing that the whole journey — from your first showroom visit through to delivery — felt so smooth is incredibly rewarding for us. We’re especially pleased the detail around the sofa’s construction and delivery was clear and helpful; transparency really matters to us. And your comments about the delivery team will absolutely be passed on — polite, careful and efficient is exactly how we want that final step to feel. Thank you for the five-star recommendation, and for choosing Furl. We hope the sofa bed brings years of comfort and enjoyment.

Posted 1 month ago

“Could not have been more professional. Delivered and assembled in our Barbican flat with no fuss and team were excellent. Very helpful and honest when buying in the Swiss Cottage store.”

Helpful Report

Posted 2 months ago

From showroom to installation, it’s great to hear everything felt straightforward and well handled. We’re really pleased our Swiss Cottage team were helpful and transparent during the buying process, and that the delivery and assembly in your Barbican flat went smoothly and without fuss — that’s exactly how it should be. Thank you for taking the time to share your experience, and for choosing Furl.

Posted 1 month ago

FURL is rated 4.9 based on 1,592 reviews