FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,544 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,544 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 2nd September 2025

Anonymous

Suzan Salih-Rasool

165

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Fast delivery. Great design. The delivery team is lovely”

Helpful Report

Posted 1 year ago

“Our Furl experience was outstanding: from the friendly assistants in the Barbican showroom, the helpful customer service to the delivery team. Yesterday, Daniel and Fabio delivered our Cambio sofabed. They were very polite and competend. They carried the sofa up a narrow, bending staircase, assembled it and explained all the features of the sofa to me. The sofa looks great, feels comfy and we look forward to years of usage. Thank you, Furl!”

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Posted 1 year ago

“Excellent delivery,assembly and service.”

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Posted 1 year ago

“Excellent device.”

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Posted 1 year ago

“Installers were outstanding - assembled the item and took the time to explain in detail how we should operate and look after it.”

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Posted 1 year ago

“We have had a fantastic experience with Furl from the assistance we received at our initial visit to the Barbican showroom, communication and help during the ordering process through to the delivery and installation. The delivery team had a difficult job due to lack of parking on my street and tight access down to my basement, but they were quick, efficient and polite and did a great job explaining the features of the sofa bed.”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Excellent service and quality. Fast and efficient and so helpful. Really comfortbale as a sofa and a bed.”

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Posted 1 year ago

“I ordered a storage bed, whole proccess was handled in a very professional way. Team arrived at given day and time and installed it in my bedroom. It took them less than an hour to put everything together, they were very friendly and chatty as well.”

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Posted 1 year ago

“Thank you v much, Daniel & Fabio were excellent! Very polite, service minded & passionate about their job & Furl’s amazing storage beds & how they work & how to best care for them!”

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Posted 1 year ago

“I ordered a sofa bed on April 20th and have now recieved it. I spend quite a bit of time researching the best place to get a good quality sofa bed for our new place and also visited the Swiss cottage showroom 2 or 3 times to test and then choose the fabric. Each time the staff were very polite and helpful. The sofa was finally delivered (I didn't pay for the quicker delivery option) yesterday and I was given a proper delivery slot of 45 minutes with a courtesy call 20 minutes before they arrived. The delivery guys were extremely polite and efficient and did a great job. It was completed (comes in parts) in about 30 minutes and they worked tidily and quietly and explained it all to me afterwards. I asked if the moving lever (so you can move the sofa easily) had been added - they hadn't because but they had the part and it was added quickly. They did a good job and I am delighted with the sofa. They also explained it would soften and relax with use (the ones in the showroom have been sat on for a few years and by many people).”

Helpful Report

Posted 1 year ago

“We ordered a sofabed from FURL and it is very comfortable to sleep on, looks great and is pretty comfortable as a sofa too (we expect it to get more comfortable to sit on with time). Furl has high quality products and excellent customer service, both in store and delivery and installation. It's not cheap but you definitely get a premium product. We would highly recommend.”

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Posted 1 year ago

“Terrific bed design and room feature. Installation team were professional, friendly and efficient. Well done Furl!”

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Posted 1 year ago

“Extremely happy with my cambio sofa bed. Excellent quality and service . Lyubo was great. Will be buying another sofa to match!”

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Posted 1 year ago

“The delivery team were wonderful. Polite, Efficient, Professional, clean and tidy and kind. The Sales team at Swiss Cottage, and in particular MJ, were outstanding and spent as much time with me as I needed to make a choice. They were very warm and welcoming and extremely well informed.”

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Posted 1 year ago

“Excellent quality and worth the wait. Delivery team punctual, helpful and utterly dedicated.”

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Posted 1 year ago

“Great products, a bed and a sofa, both delivered, assembled and demonstrated very well by the team of two. No mess, took away all the rubbish. Thanks very much.”

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Posted 1 year ago

“Delivery team were friendly, professional and knowledgeable. We love our new sofa, its everything we were hoping for.”

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Posted 1 year ago

“The two guys who came and delivered the bed were fantastic. Good at communicating, friendly, cautious with the heavy pieces, quick , tidy and explained things well. 5 stars for service.”

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Posted 1 year ago

“Today, and absolutely as scheduled, we received the most beautiful sofabed. It was delivered and set up by two delightful guys who talked me through all the necessary bits and pieces. If only all deliveries would go as smoothly as yours. Thank you very much!”

Helpful Report

Posted 1 year ago

FURL is rated 4.9 based on 1,544 reviews