FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,513 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,513 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

Write Your review

Tell us how FURL made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lynn Saad

Victoria Timms

155

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery team were fast and amazing”

Helpful Report

Posted 1 year ago

“Brilliant service from start to finish. Kept informed all along the way. And the two delivery guys were absolutely amazing. They were so friendly and polite and quick (by the time I had made coffee they were nearly finished). I wish all delivery men were like these two. I cannot praise them enough. I now look forward to using my sofa bed for many years to come. A big thumbs up from me.”

Helpful Report

Posted 1 year ago

“Absolutely love our new bed! The levels of service from this company were excellent - from explaining things in the showroom and ordering custom fabric samples, to responding to my many concerns and queries about relatively tight second floor access. The installation team were friendly, professional and the bed went upstairs with no problems, as I had been promised. Will be recommending to all!”

Helpful Report

Posted 1 year ago

“I have my Max Storage bed for over a year now and I absolutely love it. The mattress is super comfortable made with natural fabrics which was important for me. I honestly feel refreshed and energised in the morning, rather than in a state of constant aches and pains. The storage is huge and it was absolutely necessary in our studio flat. King size was a great choice for us, a couple with a dog who always sleeps with us 😉 MJ was super helpful in terms of getting everything we need and helping with all decisions. Absolutely recommend Furl.”

Helpful Report

Posted 1 year ago

“great service ...the fitting crew were very quick and careful...even taking off their shoes at the front door...thanks guys”

Helpful Report

Posted 1 year ago

“Team arrived promptly & installed the sofa bed. Charming & gave good explanations re sofa. A pleasant experience.”

Helpful Report

Posted 1 year ago

“Brilliant throughout, from two visits to your Barbican showroom to the delivery yesterday. Mark and Fabio (sorry if I’ve got this name wrong) were totally professional and both lovely guys. A huge thank you.”

Helpful Report

Posted 1 year ago

“I am very happy with my purchase. The whole experience was perfect from the time visited Furl showroom (Kings Road) and placed order with Val who was most helpful. Sofa was delivered on time and assembled by two very friendly guys. Would definitely recommend them. Many thanks.”

Helpful Report

Posted 1 year ago

“Beautiful sofa bed (Paris), which is extremely comfortable and very easy to convert into a bed, with memory foam mattress. Great delivery team, and within the timescales given from order to delivery. Thank you so much”

Helpful Report

Posted 1 year ago

“Recently I contacted the after care support team for some spare parts. The experience was nothing less than perfect and I wouldn’t hesitate to recommend Furl in terms of product, quality and aftercare service! It really makes a difference knowing that their customers are valued even after the ‘sale’.”

Helpful Report

Posted 1 year ago

“Very knowledgeable staff, delivery people were neat and friendly. They are enthusiastic about the product and genuinely tried to explain all aspects of our new 3 seated sofa bed mechanism.”

Helpful Report

Posted 1 year ago

“Amazing product, great customer service and delivery/assembly was phenomenal.”

Helpful Report

Posted 1 year ago

“The delivery team were respectful, friendly and efficient.”

Helpful Report

Posted 1 year ago

“From the outset they were friendly and professional. In the store, Osama talked through what I needed, showing me different designs, fabrics etc. As a crafter, I needed a lot of storage as I have built up quite a 'stash' over the years. Delivery went well, the van arrived early in fact. The two men showed me clearly everything I needed to know, and were quick and efficient in construction.”

Helpful Report

Posted 1 year ago

“The delivery team were polite, quick and explained everything carefully. They protected the floor and cleaned up. Excellent job!”

Helpful Report

Posted 1 year ago

“Friendly and professional delivery team, great communication and customer service throughout. Even brought forward the expected delivery date as we were potentially without a sofa for a month. Sofa is extremely comfortable and both Lubo and Daniel did a great job of explaining how it all worked, with extra tips and advice. Very impressed, thank you.”

Helpful Report

Posted 1 year ago

“Great sofa bed. Modern, quality, stylish. Fantastic mattress. Yeah it is expensive but in terms of cost versus quality. Beats our previous sofa bed hands down. And a much smaller footprint for a much bigger bed. You get what you pay for.”

Helpful Report

Posted 1 year ago

“Our Furl sofa bed and desk were delivered on time, efficiently and with clear explanations throughout the process. We couldn’t have been happier with the experience.”

Helpful Report

Posted 1 year ago

“Ordered Metro Double size folding bed.Shop assistance was very good and helpful.Bed arrived and assembled as specified. Delivery and assembly of sofa bed was quick and the delivery guys were very pleasant.Would definitely recommend Furl .”

FURL 5 star review on 20th September 2023

Helpful Report

Posted 1 year ago

“Really great service! Friendly and very efficient team, was done very professionally and even moved the bed when made when it needed to be repositioned. Would definitely recommend… this is now our 2nd Furl storage bed and they are great, both the product and customer care!”

Helpful Report

Posted 1 year ago

FURL is rated 4.9 based on 1,513 reviews