FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,553 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,553 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 2nd September 2025

Anonymous

Andrea, London

Suzan Salih-Rasool

165

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This was the most impressive delivery ever: on time, friendly and knowledgeable, fast and efficient. Thank you!”

Helpful Report

Posted 11 months ago

“The delivery team were super friendly, assembled the sofa very efficiently and told me lots about the sofa. The whole process was great as I knew exactly when they would arrive.”

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Posted 11 months ago

“We were very well looked after in the showroom, and kept up to date on the progress. The delivery and assembly by the FRUL delivery team was an absolute 5 star service - on time, quick, and thorough. They were efficient, explained all to do's and don'ts, pre-emptied all questions we may have, shared best practices. The high quality of the service matches the high quality of the product. We are extremely satisfied.”

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Posted 11 months ago

“Love the sofa bed! And delivery was great: nice early heads-up on expected delivery time, call when 30 minutes away, nice initiative about London parking. Phil & Fabio were great delivery/assembly guys. Couldn’t have asked for better - many thanks!”

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Posted 11 months ago

“Absolutely amazing service from everyone that we came across in Furl! From the team in the showroom, Edward who came to measure our place and advise us on the right selection and the delivery team who assembled our sofa and changed pistons in our (old) storage bed not to mention various people we liaised with via email, absolutely everyone was friendly and absolutely brilliant at what they do. We bought our bed 10 years to, we bought a sofa bed nod and in the future if we ever need a similar article, Furl will definitely be our first port of call!”

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Posted 11 months ago

“Beautiful bed - delighted with it. It’s such a clever, stylish design. It was delivered today by two absolutely delightful, efficient guys, who took huge care to protect the house and floors, and left the place immaculate.”

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Posted 11 months ago

“Phil and Fabio were brilliant. We have a very tricky access up several flights of narrow stairs. They were so helpful and kind and showed us how to use our sofa bed. V grateful!”

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Posted 11 months ago

“Great service from ordering to delivery. New sofa bed explained and demonstrated once installed. Good aftercare if needed aswell!”

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Posted 11 months ago

“Customer service in showrooms, and throughout the ordering was very good. Receiving request to pay the final part of the deposit at 16:00 in the Friday to secure delivery on the Monday was less ideal, and should have been given more notice. Delivery and assembly people were very friendly and professional”

Helpful Report

Posted 11 months ago

“Had our FURL Tokyo Sofa Bed delivered yesterday. Though it's early days, we couldn't be more happy with it. Great quality and Phil and Fabio who delivered it and put it together were great also - informative, polite and knowledgable (answered all my awkward questions with a smile). Looking forward to many years of comfort.”

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Posted 1 year ago

“I'm delighted with my purchase. The quality is top notch, and customer service has been spot on. Excellent communication through the ordering and delivery process. Most importantly, my new sofa bed is extremely comfortable.”

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Posted 1 year ago

“On time, efficient and friendly.”

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Posted 1 year ago

“The two guys that delivered and installed our items were absolutely amazing: efficient, knowledgeable and very polite. Please make sure to pass our compliments to them!”

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Posted 1 year ago

“Friendly, competent and customer orientated approach. The team assembled the the sofa , explained how the mechanism works. They conducted themselves flawlessly and were very attentive. One does not see such perfection very often nowadays.”

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Posted 1 year ago

“very efficient, very polite. Provided a great overview of how to maintain the product. Well done!”

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Posted 1 year ago

“Very professional service! Everything went smoothly. I am very happy with the arm chair. Thank you very much.”

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Posted 1 year ago

“Smooth delivery process, very efficient and respectful of the property. Spent time with me to tell me how the sofa worked.”

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Posted 1 year ago

“Great product and excellent installation!”

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Posted 1 year ago

“Very efficient delivery - thank you”

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Posted 1 year ago

“Excellent communication, great delivery team. Very prompt kept me updated throughout the day. And installed the bed in minutes”

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Posted 1 year ago

FURL is rated 4.9 based on 1,553 reviews