FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,376 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,376 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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126

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabio and Bakri were fantastic. They assembled a number of items of furniture. They explained how to move the furniture if we needed to and provided some useful dos and don’ts.”

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Posted 5 months ago

“Beautiful mirage bed. Delivered and installed by a friendly and efficient team.”

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Posted 5 months ago

“From order to delivery Furl’s service was brilliant. The delivery team were delayed through no fault of their own. They arrived at 6.00pm and installed the sofa bed, explaining how to best look after it. Very professional and knowledgeable.”

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Posted 5 months ago

“I ordered unseen online and am delighted my new bed is just as good as I'd hoped. It is very sturdy and the people who came to fit it were very careful and polite.”

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Posted 5 months ago

“Bed is beautiful. Delivery team were outstanding”

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Posted 5 months ago

“Amazing service from start to finish. The sofabed is lovely and I am excited to use it. Delivery was efficient, friendly and really wanted me to have the best experience. Would give more than 5 stars to them if I could!”

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Posted 5 months ago

“Excellent team, thank you! Came on time and did the job quickly and neatly, explaining everything in detail.”

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Posted 5 months ago

“Wanting to buy a quality sofa bed and wanting to see it before buying. We live in Surrey so decided to do a trip to London Swiss Cottage. Web pages say open at 11 am on Monday. Arrived just after and showroom not open. Hung around and tried calling all numbers. No answer. Went home thoroughly fed up and obviously a lot of money lighter for fares! Just got through on the phone (12.06) and been told the person was there and just popped out to supermarket ……”

Helpful Report

Posted 5 months ago

We are sorry for your wasted time and journey, we feel your frustration. I've investigated, and due to the disruption on the trains, our staff member was delayed and unable to open at the stated time - We were able to open soon after, and we're sorry we missed you. We do hope you'll give us another try; it would be a shame to miss out on having the best sofa bed. We'll do something nice for you to try and make it up to you. I'm sorry once again.

Posted 5 months ago

“The driver and his partner phoned ahead to let me know of the exact time of arrival. They were both pleasant and polite. The work was completed in good order. They then explained the mechanism of the sofa-bed, and demonstrated the procedure of opening and closing it. They also encouraged me to try opening and closing the sofa-bed. Punctual - professional - polite and personable. The sofa-bed is also very pleasing to me.”

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Posted 6 months ago

“The team who delivered and assembled the bed are so professional, efficient and reliable.”

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Posted 6 months ago

“The delivery and installation was very efficient, all rubbish was taken away and a good explanation was given on how to use the bed I would be very happy to recommend Furl to anyone.”

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Posted 6 months ago

“Hi Delivery drivers were excellent”

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Posted 6 months ago

“Excellent service and product. Both sales and delivery teams were extremely polite, knowledgeable, efficient and helpful. We are very happy customers.”

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Posted 6 months ago

“A really caring and diligent service from the delivery team/technicians. They took the time to do the job properly and to fully explain how to operate the new electric system. A pleasure to purchase from Furl and a great service.”

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Posted 6 months ago

“The delivery guys were very, very good. Both the newbie and the teacher. Pleasant and explained everything we needed to know and more for any unique circumstances like ease of moving it or opening it.”

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Posted 6 months ago

“Excellent service from the delivery team. They were calm, professional, efficient and friendly! They installed my sofa bed quickly and seamlessly. Was such a pleasure to interact with them! Thanks for the great service!”

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Posted 6 months ago

“The service doesn't match the price tag. After purchasing a sofa bed we quickly found out that due to the folding mechanism the bed has a dip, those with back problems beware. Furl were quick to send someone out who said nothing could be done it's the design mechanism. They stated maybe we should purchase a firmer mattress as we had the pocket sprung. Went to purchase the mattress it states on the website £345 however we can't get it at this price as we are only purchasing the mattress alone so the price is £600+ no where on the website has this been made clear. Bearing in mind when we originally ordered this in stock sofa it was meant to carry wooden slats which it did not they were asking for extra to change this around but luckily we had a screenshot of the image advertised. Suffice to say we did not get what we pay for. We already have a sofa bed with issues and clearly they're more interested in money than trying to do right by their customers. The gentleman in the Chelsea storeroom is the epitome of bad customer service.”

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Posted 6 months ago

“The delivery team were fast and amazing”

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Posted 6 months ago

“Brilliant service from start to finish. Kept informed all along the way. And the two delivery guys were absolutely amazing. They were so friendly and polite and quick (by the time I had made coffee they were nearly finished). I wish all delivery men were like these two. I cannot praise them enough. I now look forward to using my sofa bed for many years to come. A big thumbs up from me.”

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Posted 6 months ago

“Absolutely love our new bed! The levels of service from this company were excellent - from explaining things in the showroom and ordering custom fabric samples, to responding to my many concerns and queries about relatively tight second floor access. The installation team were friendly, professional and the bed went upstairs with no problems, as I had been promised. Will be recommending to all!”

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Posted 6 months ago

FURL is rated 4.9 based on 1,376 reviews