Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 5,087 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,087 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The mechanic that attended Lee was both professional and courteous. He certainly knew what was required. Very impressed with him”

Helpful Report

“A disaster made less stressful by professional and polite booking system. Tank drained and cleaned outside my home. Technician who attended explained the whole process. Polite and friendly. Excellent service.”

Helpful Report

“Great service quick to respond and sort the issue out thanks”

Helpful Report

“Arrived promptly, removed the incorrect fuel, explained what the process entailed, all very straight forward but also very expensive !! Moral of the story, don't do it again !”

Helpful Report

“Excellent service. Fast, effective and helpful. Just what you need.”

Helpful Report

“Great service , came to assist my wife very quickly , sorted out fuel mix up and he even filled the car up thanks 😊”

Helpful Report

Thank you so much for the glowing review, Simon! We're delighted to hear that our team was able to assist your wife quickly and handle the fuel mix-up efficiently. Filling up the car was just a cherry on top! Warm regards, Team Fuel Fixer

“Very prompt and efficient service. Reassuring and helpful. Thank you.”

Helpful Report

“Prompt and very friendly and fast service. Would recommend, but it's not cheap.”

Helpful Report

“Very helpful and dealt with my query quickly”

Helpful Report

“The guy was great, that came to clear it but was told I'd have complete clear out and car tested for any faults and other services, but was only done for the fuel to be drained, was a 10 min job for a quote of £400 which ended up £250 absolutely rip off for what was done”

Helpful Report

Hi Andy, Thank you for your feedback. We’re glad to hear our technician was great, but we regret that the service didn’t meet your expectations. We strive for transparency in our offerings, and I’m sorry that you felt misled regarding the thoroughness of the service. In listening to the call made, we notice that the price was lowered considerably ie we gave a price for a non-started even though you had started the vehicle, we also took out the call-out fee as you would have been en route for our technician heading home etc ie we did what we could to accommodate any financial issues at the time. It was also stated that the technician would determine if a fuel line flush was needed. Based on his observation on site, a flush was not necessary, and this would also mean that a diagnostic check was not, as no contamination had gone into your vehicle's fuel lines. We appreciate your insights and are here to assist with any other questions you may have. Warm regards, Team Fuel Fixer

“Very useful but very expensive”

Helpful Report

“Try good service. Technician arrived within 45 mins of me calling. He was really friendly and chatted to us whilst fixing the car. Great experience will def recommend”

Helpful Report

“Amazing service provided. Came out within 40 minutes and took care and time sorting the fuel out. The bloke was genuine, down to earth and knew his stuff. Thank you for all your help.”

Helpful Report

“Excellent service and the Operator who came to do the work was first class..thankyou”

Helpful Report

“The operator explained everything very clearly and how we would be contacted as they were about to close. It was 9.30 pm . The gentleman from fuel fixer arrived and was very polite and reassuring that we had not done anything to make the situation worse. He worked quickly and quietly so neighbours would not be disturbed. He left at passed midnight leaving us confident we could travel the next day. He also reassured my husband that many people make the same mistake when the ad blue is next to the diesel filler. An excellent service all round and no further problems”

Helpful Report

Thank you so much for your wonderful review! We're delighted to hear that our operator provided clear explanations and that our technician made you feel at ease throughout the process. It's great to know he worked diligently to minimise any disruptions for your neighbours. Your confidence in being able to travel the next day means a lot to us! Warm regards, Team Fuel Fixer

“Fast and easy great job”

Helpful Report

“Extremely quick,polite and professional”

Helpful Report

“Excellent prompt service.”

Helpful Report

“Engineer was excellent”

Helpful Report

“Extremely disappointed. Tried to contact the support team multiple times and no response. Wouldn’t recommend. Rip you off completely”

Helpful Report

Good morning, We are sorry to hear of your experience, and since we aim to give a valuable service in all cases, we would like you to get in touch with us. Please email aftercare@fuelfixer.co.uk so we can assist you. All I can see from the job notes is that the job was done promptly, and there were no difficulties with getting you back on the road. (I did check our calls log and can only see one call from yourself to the office. How else did you try to get in touch??) Regards Aftercare Team Fuel Fixer Limited

Fuel Fixer is rated 4.8 based on 5,087 reviews