Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.79

4.8 Rating 5,744 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,744 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

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“Excellent service Very good phone organisation job done as planned”

Helpful Report

Thank you for your review. We are glad everything was well organised and went as planned. Best regards, Fuel Fixer Ltd.

“Fast and efficient service”

Helpful Report

Thank you for your review. We are glad you found the service fast and efficient. Kind regards, Fuel Fixer Ltd.

“I was absolutely mortified when I realised I’d accidentally put petrol in my diesel car. I contacted Fuel Fixers who instantly put me at ease and explained what the steps were to get my car sorted and back on the road. I really appreciated the contact from the call out engineer who contacted me when he was 20minutes away. Once he (Robert) arrived, he quickly got to work and syphoned out the petrol & replaced it with diesel. He was really friendly and skilled and got me back on the road so I could get home to my family. Putting the wrong fuel in is a mistake that I hope to never make again but if anyone does have the misfortune of finding themselves in the same situation then these guys are definitely who you should call.”

Helpful Report

Thank you for your review! We are pleased we could make a challenging moment easier and help you get safely back to your family. Kind regards, Fuel Fixer Ltd.

“Dealt quickly and efficiently with the issue. The operative that carried out the work was absolutely first class and a credit to your company. if possible I’d like you to let him know that.”

Helpful Report

Thank you for your kind comments. We are delighted you were happy with the service, and we have passed your message on to the operative. Warm regards, Fuel Fixer Ltd.

“Reliable, on time and good customer service.”

Helpful Report

We appreciate your feedback. It is great to know our timing and customer service met your expectations. Best regards, Fuel Fixer Ltd.

“The engineer was brilliant. Polite and friendly and helpful.”

Helpful Report

We appreciate your review. It is great to know you were looked after well by the technician. Best regards, Fuel Fixer Ltd.

“The lad was very polite and thorough, making sure that my vehicle started once again. One negative, my”£20 of fuel” lasted exactly 14 miles before having to refuel - nearer £2 of fuel I’d guess.”

Helpful Report

Thank you for taking the time to share your experience. We’re happy our technician could assist and will follow up on the fuel matter. Warm regards, Team Fuel Fixer

“Great response znd polite staff. However, very, very exprnsive service.”

Helpful Report

Thank you for your feedback! We're glad to hear our staff was polite and responsive. We understand that pricing is an important factor and appreciate your comments. Warm regards, Team Fuel Fixer

“My mechanic was a lovely gentleman and was of great help, and for that I thank him!”

Helpful Report

You're welcome! Thanks for your feedback! We’re glad our mechanic could help and make a positive impression. Warm regards, Team Fuel Fixer

“Fast & efficient”

Helpful Report

Thank you! Glad we could help. Warm regards, Team Fuel Fixer

“Great service, with me within 45 minutes great work and my cars back running a dream”

Helpful Report

Thank you for your feedback! We’re glad we could get to you quickly and get your car running smoothly again. Best wishes, Team Fuel Fixer

“Brilliant. Fixed our problem, told us everything we should know and made us smile through the misery.”

Helpful Report

Thank you! We’re pleased we could sort out the issue and make things a little brighter for you. Warm regards, Team Fuel Fixer

“Bela did a fantastic job rescuing us. Sincere thanks. Guy”

Helpful Report

Thank you for your feedback, Guy! We’re glad we could assist. Warm regards, Team Fuel Fixer

“Good service. Just a bit long getting to me.”

Helpful Report

Thank you for your feedback and understanding; we’re glad you were happy with the service. Warm regards, Team Fuel Fixer

“Got to me within half an hour. Quick and very thorough, talked me through what he was doing and made sure van was running as it should be once he had finished. Very impressed with Lewis.”

Helpful Report

Thank you! We’re glad Lewis could provide fast, thorough support and make your experience a positive one. Warm regards, Team Fuel Fixer

“Professional service Thank you”

Helpful Report

Thanks for your review! We’re pleased you had a positive experience. Best wishes, Team Fuel Fixer

“We were very pleased with the service of your agent.”

Helpful Report

Thank you for your review! We’re glad you were pleased with our technician's service and appreciate your feedback. Warm regards, Team Fuel Fixer

“Very poor, after setting my wifes car on fire while "cleaning the system" was told I would receive a phonecall from a manager which never happened. Obviously I refused to pay the remaining fee, so we have been left £50 (deposit) down and had to purchase another vehicle. I absolutely believe this happened down to laziness as plugs 1 and 2 were removed and cleaned, 3 and 4 were not, (1 series BMW, scuttle panel etc have to be removed to access 3 and 4) he sat turning and turning the engine im guessing to try and clean them I came out and asked him if this was "normal" on several occasions and he said its the way its done, obviously this has never happened before and I wouldn't know how to fix myself, so just believed him”

Helpful Report

Thank you for the review. Our technician was following the usual procedure, but your car caught fire underneath, in an area which should not have been effected by the misfuelling, or his work. It seems that some DIY had been being done and we were not made aware of this. More often than not, we do not need to clean the spark plugs at all, but in some cases it is deemed necessary. In your case, he took the two out that needed work. The fire was not in the area of the spark plugs. Obviously, you were advised to get the car to a garage to check into why the fire happened. As said, our normal practice was followed, so we are as surprised as you are about the fire. It is regretful that this occurred, and obviously you were not asked for payment, even though we are most likely not at fault. Regards Fuel Fixer Team

“The guy that came out to me was very helpful and a credit to the company”

Helpful Report

Thank you! We’re delighted to hear our technician was so helpful and represented Fuel Fixer well. Best wishes, Team Fuel Fixer

“I was very happy with the service I recieved from the Fuel Fixer. Upon calling the company I was imediately reassured that my error could be corrected. I waited a hour for someone to come to drain the Diesil and put some fuel to get me to the garage to re fill. It took about a week for the car to drive more smoothly. Altogther a good experience.”

Helpful Report

Thank you for sharing your experience! We’re glad we could help and that everything worked out well in the end. Warm regards, Team Fuel Fixer

Fuel Fixer is rated 4.8 based on 5,744 reviews