Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 6,260 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 6,260 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to communicate with over the phone, very cheap for the market, once they arrived job was done very quick and easy, didnt take long to arrive at all”

Helpful Report

Thank you for your feedback. We’re glad to hear you found our communication easy, pricing competitive, and that the job was quick and straightforward. Kind regards, Team Fuel Fixer

“The engineer Tommy was so nice. Very good at his job, and polite.”

Helpful Report

Thank you for your kind words, Andrew. We’re delighted Tommy provided a great service and was polite. We’ll pass on your appreciation. Kind regards, Team Fuel Fixer

“Came out in 15 minutes,the guy was amazing,all sorted in 25 minutes,would definitely recommend 👌”

Helpful Report

Thank you for your feedback, Valerie. We’re thrilled to hear you were impressed with the quick and efficient service and that you’d recommend us. Kind regards, Team Fuel Fixer

“Outstanding”

Helpful Report

Thank you for your feedback, George. We’re thrilled you found our service outstanding. Kind regards, Team Fuel Fixer

“Excellent service”

Helpful Report

Thank you for your feedback. We’re thrilled you had an excellent experience with Fuel Fixer. We’ll be here if you need us again! Kind regards, Team Fuel Fixer

“from phone call to 23minutes later when service man Trevor arrived and fixed a possible major costly issue the experience was 5star and fully explained all through the process thanking ye for knowledge expertise and professional service Tadgh”

Helpful Report

Thank you for your feedback. We’re delighted Trevor could assist you quickly and clearly explain the process. We’ll be here if you need anything else. Kind regards, Team Fuel Fixer

“The gentleman was very polite very professional l wouldn't hesitate to recommend your company”

Helpful Report

Thank you for your feedback. We’re delighted to hear the gentleman was polite and professional, and that you’d recommend us. We’ll be here if you need assistance again! Kind regards, Team Fuel Fixer

“Excellent service from Fuel Fixer team - good communication with first contact via mobile and really professinal and friendly service from Gabe who worked on my car. A reassuring approach to what was a rather stressful experince when I made a mistake at the pumps.”

Helpful Report

Thank you for your feedback. We’re delighted to hear you had excellent service from Gabe and that our team put you at ease during a stressful moment. We’ll pass on your kind words to Gabor. Kind regards, Team Fuel Fixer

“Quick response. Done with the draining the tank in 10 minutes.”

Helpful Report

Thank you for your feedback. We’re glad to hear the tank was drained quickly and everything went smoothly. Kind regards, Team Fuel Fixer

“Guy on the phone said we would be back on the road in an hour!!!!! Dave who came out was brilliant and tried his best to get us back on the road without success. Fuelfixer still want me to to pay £440 for what van still not running. https://share.google/gS00wFqaQBedX6I7q These guy's not fixed no charge.”

Helpful Report

Thank you for the review. From the job notes, we see that the engineer came out twice, and actually did the fuel drain fully. Unfortunately there does seem to be an issue with the tank. We have not charged you beyond the booking fee. Good luck with your vehicle. Kind regards, Aftercare Team

“Excellent.... extremely helpful and professional. The guy who came to our home was very pleasant and polite. He came, he sorted, we paid he left, back on the road again....brilliant..... Highly recommend this company. Thank you all very much for the outstanding service you provided.”

Helpful Report

Thank you for your glowing review, Christine. We’re delighted you were happy with the service and our team. We’ll be here if you ever need assistance again! Kind regards, Team Fuel Fixer

“When I put petrol in my diesel vehicle they responded very quickly, the mechanic that dealt with me sam did an amazing job and was very professional, and got me back on my way. So would recommend in future.”

Helpful Report

Thank you for your fantastic feedback. We’re glad Sam looked after you promptly and professionally and got you back on the road. We’ll be here if you need us again. Kind regards, Team Fuel Fixer

“friendly and knowlegdable”

Helpful Report

Thank you for your feedback. We’re glad to hear you found our service friendly and knowledgeable. Kind regards, Team Fuel Fixer

“Outstanding service. The technician arrived promptly, was very professional and clearly knew exactly what he was doing. The whole process was smooth and efficient and I was back on the road much faster than I expected. Couldn't recommend Fuel Fixer highly enough.”

Helpful Report

Thank you for your fantastic review, Noel. We’re thrilled you were so satisfied with the punctual, professional service and that you were back on the road quickly. Kind regards, Team Fuel Fixer

“Rapid response from phone call to Fuel Fixer Operative coming to my house. Ian was a very pleasant man and explained thoroughly what he was going to do to put my mixed fuel problem right, which he did in a thorough and professional manner. Happy car, happy owner.”

Helpful Report

Thank you for your feedback. We’re delighted Ian could help and that you’re happy with the service and outcome. We’ll pass on your kind words. Kind regards, Team Fuel Fixer

“It started very promising then the engineer turned up and looked like he knew what he was doing obviously engineer that attended advised me that I should go and get fuel filted fitted at earliest convenience so the next day I went to get a fuel filter fitted from the garage. The garage then advised me that there is still a smell of petrol from the fuel and they took a sample and checked it and yes there was still a lot of petrol in the fuel that I had in the tank even though I had filled the tank of the diesel I did ring fuel fixes and I was told to email the issue to the after-care department. There was nothing to be done over the phone when the after-care department got in touch with me they said that we would have sent the engineer out to you again to get the job fixed properly but I couldn’t have waited two days to get that sorted. I needed to be back on the road that day so my question is, why didn’t the Service Advisor on the phone? Just book it in even though he knew I had the job Just done yesterday now it’s a blame game between did I carry out works unnecessarily without their knowledge which obviously I did inform them, but their advisor didn’t inform me the right procedure so I just had to continue as normal.”

Helpful Report

Thank you for the review. We have since been in touch, although we would welcome further communication on aftercare@fuelfixer.co.uk to sort this out. Kind regards, Aftercare Team

“Was very good from start to finish and we will not hesitate to use again.”

Helpful Report

Thank you for your feedback. We’re glad to hear it was very good from start to finish and that you’ll use us again. Kind regards, Team Fuel Fixer

“Excellent service received from both Ryann and Ian. Both professional and knowledgeable and I don't hesitate to recommend. Some reviews commenting on high cost of service but if you want someone there within the hour and the problem resolved swiftly then it will cost. Its worth every penny for the piece of mind.”

Helpful Report

Thank you for your fantastic review. We’re delighted Ryann and Ian provided professional and knowledgeable service. We’ll pass on your compliments to the team. If you ever need us again, we’re here to help. Kind regards, Team Fuel Fixer

“Ian was efficient and transparent,initially quoted over £2000 to get my vehicle back on the road. Felt like the garage was pulling the wool over my eyes! Ian assured me that damage was highly unlikely once Ian cleaned out the fuel lines etc and work his magic my van has never run better. Put wrong fuel in car? dont despair,Ian and the gang at fuelfixer will sort it out.”

Helpful Report

Thank you for your feedback. We’re delighted to hear you were pleased with Ian’s efficient and transparent service, and that we could get you back on the road. We won't use scary tactics to get your custom! Kind regards, Team Fuel Fixer

“Sorted a stressful situation in a friendly efficient way”

Helpful Report

Thank you, Graham. We’re glad we could help sort the situation in a friendly and efficient way. Kind regards, Team Fuel Fixer

Fuel Fixer is rated 4.8 based on 6,260 reviews