Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.79

4.8 Rating 5,743 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,743 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer was excellent. Arrived quickly, worked efficiently, supportive & very encouraging. He earned the 5 star rating. One complaint, is against the person who received my call He quoted a price. but on completion I was charged much more than I was quoted.”

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“After an initial wait, the process was very successful. The operator was very helpful and polite.”

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“Made the mistake of putting Diesel into my petrol hybrid. Joe attended within the hour and had a task on his hands as I'd driven the car a couple of miles (I now know this is not a good idea) He was amazing and got me up and running. A couple of days since it happened and car is running fine. Pricing was clear and service from initial call to completion was great. Hopefully I don't need to use them again but would highly recommend :-}”

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“Great service and very friendly staff”

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“I phoned fuel fixer early afternoon. I was told if I wanted a drain that day it would cost over £600.If I could wait until the next day it would cost £380. Of course I waited until the next day. I was told the fix would be a drain, then something to do with cleaning the tank and the fuel feed to the engine. The engineer that came was very efficient. When he finished the drain I asked him what else needed to be done. He said there was nothing else to do and gave me 10 litres of diesel to get me to a garage. I think £380 pounds for a drain which took less than an hour is extremely excessive.”

Helpful Report

Thank you for your review. We are sorry that you feel that the price was too high but we see from the job sheet that the job was done on the 18th and that we have not heard from you since, meaning that the job was done fully i.e you got the service that you were charged for. The time on the job is never just the time on scene but has to include the time it takes to get to each customer, and the cost also includes VAT which we have to charge as we are a very successful company. Per the job sheet and receipt you were given £20 worth of fuel - sometimes it can seem like less as the tank is obviously completely empty when we have drained it, whereas it would usually have 5-10 litres left when your fuel gauge is saying "empty"! Hope all is well. Kind regards Aftercare Team Fuel Fixer Limited

“Excellent repsonce time & service by mechanic who attended. I would question the fee charged albeit theres no other option...!”

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“The engineer went to great lengths to resolve the problem which was worse than expected - and he sorted me out. Big thanks.”

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“Excellent service at a streesful time.”

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“mechanic very helpful credit to the organisation”

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“Very good, recommended”

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“All good... and here are some more characters.”

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“Very professional”

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“Excellent service, invaluable on the phone, the engineer turned up at the time stated”

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“I cannot fault the service . Hilary was very good arranging for Engineer (Jon)to attend. This guy is fantastic his knowledge of the trade is unbelievable. Polite and courteous will recommend Fuel fixer. Please pass our thanks to Hilary and Engineer Jon.”

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Thank you for sharing your experience, Nigel. We're thrilled to hear Hilary and Jon provided such excellent service and knowledge. We'll pass along your kind words to both of them. Warm regards, Team Fuel Fixer

“They came to the rescue quickly, Ricky was very friendly, reassuring and helpful and fixed our car quickly.”

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“I recently had to use Fuel Fixer, the service I received from both the call coordinator and the service provider was excellent, both immediately put me at ease and reassured me all the way. I was back on the road very quickly. Thank you for a great service.”

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“The customer service was very good. The staff very polite and professional. We called on NewYears day and were surprised by how quickly the engineer arrived The job was completed quickly and efficiently. Overall very pleased with the service”

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“Phoned, quick review of problem i.e. petrol in diesel giving quantities. Advised of likely timing. Fixer arrived within that time, drained tank, added diesel, ran engine, all cleared, advised to refuel asap. Paid by card, all done professionally. Well done!”

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“The man who came and successfully resolved the problem was professional and offered an excellent service, very impressed. Thank him for us”

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“Excellent service - came at 09:15 on Christmas morning. Saved the day - thank”

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Fuel Fixer is rated 4.8 based on 5,743 reviews