Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 5,823 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,823 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was excellent and I could not recommend the guy who came more highly. However, I am concerned that my car is not starting as easily as it did prior to my mistake with the fuel and whilst it is still running well it occasionally struggles to start. This has never happened before.”

Helpful Report

“Title: Fault Appeared Immediately After “Guaranteed” Repair I paid for a specialist AdBlue contamination drain on my 2021 Hyundai Tucson and was provided with a 28-day warranty. The vehicle had not been driven after the misfuelling incident. The day after the work was completed, a fuel filter warning light appeared. Hyundai diagnosed that the fuel filter housing was damaged and required replacement, which I have paid for. Given the immediate timing of the issue and that their technicians handled the fuel system components, I raised this under their 28-day guarantee. However, they have declined responsibility. I am disappointed that an issue arising the day after a costly repair, and within the warranty period, has not been resolved by the company.”

Helpful Report

Thank you for the review. As gone over in the email exchange, we did not touch your fuel lines or filter as the vehicle had not been started or driven. We had no cause to do more than drain and flush the tank. The garage diagnosed no damage to the filter housing but only that the water sensor had activated a warning light. The garage then advised that the filter needed to be changed. They charged you for this. You want us to pay for this action, despite us saying very clearly in writing before starting to do the job on your car (and in fact on any vehicle) that the filter will need to be changed at your convenience. We are sorry that we have not been able to settle this to your satisfaction by agreeing to pay your bill. We are also glad to know that your vehicle was successfully drained of contaminated fuel by our engineer, as noted in the garage report, and that you were able to get back on the road again. Kind regards Aftercare Team

“VERY FAST and efficient service. These things happen especially when some idiot fuel station puts ultimate petrol next to the normal petrol. Expensive mistake, but these guys sorted me out within 2 hours! Truck is running well, and month later. If you put tge wrong fuel in, I highly recommend these guys.”

Helpful Report

“Rip-off merchants posing as a legitimate company. You trade on the misery of your customers, charging £500+ for an hour's work. This review is a waste of time, since you clearly have no shame and probably won't put it on your website.”

Helpful Report

Thank you for your review. In an attempt to sort this out, we have emailed you to clarify some of what you have said here, as it is simply not correct information. Regards, Aftercare Team

“Professional company very polite and made to feel at ease as soon as they answered the phone. Engineer arrived 5 minutes earlier than time given. Would highly recommend”

Helpful Report

“Very late.”

Helpful Report

We appreciate such a review as it helps us to improve our service. We apologise for being 20 minutes late in arriving. Kind regards Aftercare Team

“Got the job done. technician was very friendly.”

Helpful Report

“The engineer was prompt, mannarly & did not waste time ,He did an excellent job ,The car is running smoothly now Thank you Margaret.”

Helpful Report

“Excellent and quick service”

Helpful Report

“Was quick and done a good job, only thing is price is abit much🤦🏿”

Helpful Report

“Very impressed. Were with me 45 mins from my call. Explained what they would do and that it would take about 30mins to syphon out 'bad' fuel and add £20 worth of correct fuel and retest engine. He was as good as his word and since the visit i have used the truck without any problems.”

Helpful Report

“Very happy with service but a bit expensive”

Helpful Report

“Friendly and very quick response once the problem was realised. Initial phone call where everything was arranged, then the technician was on site as soon as he was able and got to work immediately. Checked everything over once the fuel had been drained and changed. Got me out of a bad situation with no fuss.”

Helpful Report

“Very efficient, arrived exactly when they said they would.”

Helpful Report

“After making THE stupid mistake, I called FuelFixer. While the cost seemed high, to be back on the road in under 2 hours with no ill effects (aside from a much lighter wallet!) was worth it! Gabe was very polite and seemingly did a great job over the 30 mins he was there. A shout out to the staff at the Morrisons fuel station for not kicking me out into the cold!! Lesson learned!”

Helpful Report

“Brilliant service from beginning to end. Plus aftercare. Amazing company.”

Helpful Report

“sorted me out same day. 100% professional and easy to use. sound guy on the phone sorted me out with an appointment and a really nice guy arrived to do the job. recommend certainly.”