Name: Fuel Fixer
Rating: 4.92

Merchant Metrics


Shipping & Delivery
delivery methods	Own Driver
on-time delivery	98%
Customer Service
communication channels	Telephone, Email
queries resolved in	Under an hour

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159456

Email:

enquiries@fuelfixeruk.co.uk

Location:

Linx House
147-149 London Road

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“You did extremely well. Fortunately, the BP filing station gave me your phone number, and so all I had to do was sit and wait for your man to turn up, which he did fairly soon. As soon as he arrived he just got on with the job. knew his way round the car perfectly and had obviously done it many times. All done very efficiently and very quickly. I particularly liked the idea that he paid £20 to the filling station so that I could have £20 worth of fuel. That would have been a great relief, if for some reason I was unable to buy more fuel. All in all, I cannot think of anything that could be improved in your service. Many thanks indeed, Edward Talbot”

1 Helpful Report

Thank you so much for such an amazing review!

We love hearing about how well we have done and the fact there is nothing we could have improved on is amazing!

I have passed this on to the sales operative who took your call and the drainer so they can get the recognition they deserve.

Hopefully you don't have to use us again but you know where we are :)

“The first time in 40 years driving that I’ve put the wrong fuel in but fuel fixer came to my rescue and sorted it out,a quick and efficient service.highly reccomended.”

1 Helpful Report

Thank you for the kind review Bob!

This type of thing happens to the very best of us unfortunately... but we are glad that we made the process as stress free for yourself as possible!

“Excellent service from start to finish! Highly recommend this company if unfortunate enough to need them 🥴”

1 Helpful Report

Thank you for the review Georgina :) It is unfortunate but we are always here (24/7, 365 days a year) to help with this and make it as good as it can be for yourself

“Top man quick efficient polite excellent service”

1 Helpful Report

Thank you Richie for the positive review :)

We always aim to provide the best experience possible for our customers

“Could not believe I out unleaded in my diesel car expected untold problems and great expense but fuel fixer put my mind at rest, said they could be with me within the hour (I’d got the RAC to take me home so asked for next day) arrived bang on time, no fuss drained within 45 minutes with £20.00 added - car checked and has been as good as good since - great service fair price delighted but hopefully won’t use you again 😀”

1 Helpful Report

Its the worst feeling when you discover you have made this mistake :(

We are experts at what we do and we are delighted to hear that your car is running well!

You know where we are if you do need us again in the future :) :)

“Friendly and efficient engineer”

1 Helpful Report

Thank you for the positive review!

Please may you let us know what you think we could improve on in the future to bring us up to the five stars that we are used to!

“Fixer was polite and competent explained clearly what he had to do”

1 Helpful Report

Thank you for the positive five star review Richard!

We believe it makes a big difference knowing the process of what the drainer is going to do for your own peace of mind!

You have got our number if you require us in the future :)

“Very quick and dependable service. Keep these guys on your phone for that unfortunate moment to get you out of a scrape or someone else. Excellent 24/7 service.”

Helpful Report

That is excellent advice for everyone... 'Keep these guys on your phone!'

We are glad that you were happy with our service and would recommend us!

Please do get in touch should this unfortunately happen to yourself again

“When I phoned Fuel Fixer the chap answered straight away and asked me the problem, he said he would have someone there in about 30 minutes, in fact he came in under that time. The operative found me quickly and talked me through the process, he was quick and efficient and provided 10 Litres of diesel at pump price to get me on my way. I would recommend using Fuel Fixer.”

Helpful Report

Thank you for your incredibly kind review! We are happy to hear our customers feel taken care of at every step of the process :)

“Prompt, friendly and sympathetic. Thoroughly recommended but hope never ever to use them ever again!”

Helpful Report

Thank you for the five star review!

If you do ever need us again, you know where we are and we would love to help you out again should you require!

“Arrived in good time, knowledgeable, turned up with correct tools & did the job. All before 10am on a Sunday morning!”

Helpful Report

Thank you for taking the time to leave us a good review!

We are delighted that we were able to assist in a timely and professional manor :)

“Service was quick and efficient and was first class”

Helpful Report

In life there exist two classes: first class and no class...

We firmly sit in the first class section for the service we provide for our customers! Happy to hear we have had another happy customer

“Great fast service”

Helpful Report

Thank you for the 5 star review!

“From the first contact with Alan in the contact centre the service was outstanding”

Helpful Report

Thank you for the positive review! We pride ourselves on providing the best service in the industry

“A quick response and a professional technician who soon got me back on the road.”

Helpful Report

Thank you for the positive review David! Our drivers are the best in the industry by far and they are grateful for the recognition of that

“They came really fast after the initial call and the technician was really informative and thoughtful. Would use them again but hopefully I don't have to as it was really stressful. But Fuel Fixer made the whole experience better.”

Helpful Report

We hope, for your sake, you don't have to use us again... but you know where we are should you need us :)

“I WAS SO GRATEFUL FOR THE HELP”

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“Telephone communication was helpful. The engineer attended quick and was very helpful. I felt safe”

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Thank you for the positive review Maxine! We are happy to help

“All good. Could have had better communication between call centre and driver. Driver could have had better light.”

Helpful Report

Thank you for the feedback. All of our drivers have now been given new and improved lights as per your feedback. We have also had a company meeting with the drivers and call operators to rectify the communication errors so that it will not happen again.

“Initially a good service, engineer carried out work methodically. Unfortunately when going to fuel station I noted no fuel cap, subsequently got in touch with engineer who informed me he left it on the roof of my light van. Found remains of cap later. They have agreed to repay cost of cap, however very inconvenient.”

Helpful Report

Hi Gareth, we are incredibly sorry for the inconvenience caused. We have made sure that all of the drivers triple check every job to minimise all of these errors.

Fuel Fixer is rated 4.92 based on 393 reviews

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