Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.79

4.8 Rating 4,666 Reviews

96 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 4,666 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and very prompt”

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“Excellant service, but expensive”

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“Lovely bloke, friendly and professional. Pitty bike wouldn't start however he gave good advice to me”

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“Very fast response and good service”

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“The technician who attended (David from Dundee) was very helpful and friendly, and explained exactly what he was doing in a reassuring way.”

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“He turned up on time ,and I was back driving within 2hours but personally I think the service is very overpriced”

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Thank you for your review, Trevor. We appreciate your feedback and are glad to hear that you were back on the road quickly. Kind regards, Aftercare Team Fuel Fixer Limited

“So far there was no problem with the car and the attitude or timing was great”

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Thank you for your review, Brian. We're thrilled to hear that everything is going smoothly with your car since our visit. Kind regards, Aftercare Team Fuel Fixer Limited

“Your operator Darko was very polite, well knowledge in his trade and on time. He put my mind at rest during a stressful experience. I would give 5 ***** for Darko, but I thought the price was a bit steep at £442 for an hours work hence the 4 **** review.”

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Thank you for your feedback, Peter. We're pleased to hear Darko delivered the professional, timely support you expected. Kind regards, Aftercare Team Fuel Fixer Limited

“Drained the tank, added fresh fuel, cleared the lines. Seemed a very simple job. Took less than 20 minutes. So how come it's ridiculously expensive?”

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“Very attentive customer care. Brought the price down when I asked”

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“Fuel fixer arrived at the time I was expecting them. Did a good job and I was delighted my problem was able to be sorted. Too costly to let it happen again. Lesson learned.”

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“Good job was done bit expensive thanks”

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“Good service,however I learned that I paid two times more than what i would have paid for a different company.”

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“Very good service , obviously very expensive though !”

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Thank you for your review, Michelle! We’re glad to hear that you were pleased with our service, even though we understand that pricing can be a concern. We always strive to provide top-quality assistance, and your feedback helps us continue to improve. If you have any questions or need future support, don’t hesitate to reach out! Best wishes, Aftercare Team Fuel Fixer Limited

“Good service however very expensive for the average customer”

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Thank you for your feedback, Steven! We're glad to hear you found our service to be good. We understand that pricing can be a concern, and we always aim to provide value that reflects the quality of our work. Your input is greatly appreciated and helps us continue to improve our services. Best wishes, Aftercare Team Fuel Fixer Limited

“Tony was his usual competent, efficient & friendly self. This was the second time we had met. The first was on the Shetlands where i had put Adblue into my diesel campervan tank. They promptly sent him up on the overnight ferry from Aberdeen. And i was good to go. No problem, minus £3500. And we hoped we’d not have to see each other again! In the latest episode, i had put a lot of petrol into my near empty diesel tank. Not good for me having repeated a similar mistake. This time Tony came up to Grantown-on-Spey from Aberdeen and finished the job in an hour. Significantly less distance and time than the Shetland trip. Cost, nearly £1600. Ouch! I should have taken shares out in Fuel Fixers. Its my own fault. As a retiree I couldnt afford to pay either occasion, but i managed. The campervan is my full-time home and biggest asset, other than my good health. I could not afford to NOT get the right people to do the job. For me that is not an option. I need to look after the van and ensure its reliability. Tony doesn't set the charge rates, but i wonder if Fuel Fixers sets its rates on the basis of business clients for whom vehicle or machinery down-time costs them money. Unlike domestic recreational vehicle owners like myself for whom vehicles do not generate any income, and the Fuel Fixers costs are therefore disproportionately higher for them. Im not sure whether this is what Fuel Fixers consciously intends? Or whether there is a case for some form of stepped or sliding cost scale? I understand that ‘a job is a job’ regardless of who it is for, and that Fuel Fixers are not running a charity. But i wonder if the original business plan for setting up Fuel Fixers didnt envisage the recreational vehicle market in its cost structure and strategic marketing and profit outcomes. This comment is not intended as criticism. Rather as heart-felt constructive feedback from someone who was unfortunate enough to do the ‘same’ thing twice within a matter of months and is £5000 lighter and still paying it off. Regards Keith PS. Thank Tony for me, again. He did a great job on both occasion and i learnt so much from him on each occasion.”

Helpful Report

Thank you for your thoughtful review, Keith! We're really pleased to hear that Tony provided you with competent and efficient service on both occasions. It’s understandable how costly mistakes can quickly add up, and we appreciate your insights regarding our pricing structure. We do indeed have a structure in place which is dependent on vehicle type, location and what the mistake is, rather than what the vehicle is used for. Your feedback is invaluable as we continuously seek to improve our services for all types of customers, including recreational vehicle owners like yourself. We also want to express our gratitude for your loyalty—even if the circumstances weren't ideal! We’ll be sure to pass along your thanks to Tony for his hard work and support. Take care, and thanks again for sharing your experience! Best wishes, Aftercare Team Fuel Fixer Limited

“Good service”

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Thank you for your review, Khalid! We're glad to hear that you received good service. Best wishes, Aftercare Team Fuel Fixer Limited

“Kept informed at eta and gentleman who attended my vehicle was very friendly and explained the procedure”

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Thank you for the positive feedback, Raymond! We're thrilled to hear that you were kept well-informed and that our technician made a good impression with his friendliness and clear explanations. Your experience matters to us, and we appreciate your trust in our service. Best wishes, Aftercare Team Fuel Fixer Limited

“Excellent communication and attended within 30 minutes.”

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Thank you for your review, Mark! We're happy to hear that our communication was top-notch and that we were able to attend to your needs so quickly. We appreciate your positive feedback! Best wishes, Aftercare Team Fuel Fixer Limited

“Service was quick and the man did the job effectovely and explained everything as he went. It was however very expensive for the amount of time it took”

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Thank you for your review, Nicola! We're pleased to hear that you found our service quick and effective, and we appreciate your feedback on the cost. We strive to provide value with every job we undertake, and we understand that expenses can be a consideration. If you have any further questions or need additional assistance, feel free to reach out. Best wishes, Aftercare Team Fuel Fixer Limited

Fuel Fixer is rated 4.8 based on 4,666 reviews