Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.79

4.8 Rating 4,825 Reviews

96 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 4,825 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your Engineer?? spent two hours at my home during which time he was constantly on his mobile phone (I presume receiving instruction from someone who knew how to rectify the fault) When he arrived he told me that he needed to get under the rear seats which I presume he managed as the seats had been moved and the carpets were left in disarray. When the car broke down two days later and fuel gushed out underneath the car, your company insisted that the Engineer?? had touched nothing under the rear seats? My car was then serviced and the damage caused by your Engineer?? was corrected at a cost to me of £680.”

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“Fantastic service. Bela who attended was superb. Tank drained effectively of wrong petrol and diesel mixed. I refuelled with diesel and have had no issues. RAC wouldn't come out as allegedly, my Volvo XC90 "has to go back to dealer"! Cars they do cover are charged at an extortionate rate even with £50 discount as a member. They took 2 hours to tell me they could not fix fuel issue and only recover me 10 miles max to a garage! So glad I found fuel fix on line and am happy to fully recommend them. I had not started my vehicle and stopped refuelling as soon as I realised I was pumping the wrong fuel. A very happy customer.”

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“Ridiculously I put the wrong fuel in my car - over an hour from home and with a big journey ahead. The team I dealt with on the phone - Michael, was excellent and put my mind at ease. Marion was my engineer who arrived within an hour and had me back on the road within 30 mins. Honestly, a brilliant experience from them - the only issue is my initial stupidity!”

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“Wednesday morning came off the back of a busy few days and so I started the day somewhat rushed, as I anxiously prepared for our next chemotherapy appointment. I got in the car only to find out that I also needed fuel on the way. No problem, I thought, there's time.... At the petrol station my mind started to run through the expected activities of the day, my thoughts wondering from the task in hand. Suddenly, ahhhhhh!!! NO!! What am I doing???!!!! I'd started to fuel my diesel car with unleaded petrol. Disaster. All of a sudden panic washed over me as the realisation of what I'd done hit me. How do I get to the appointment? I knew I couldn't now start the car, or take the handbrake off to push it, as it's an electric handbrake. I called my husband in tears as I relayed my mistake and he confirmed that I should stay where I was whilst he tried to think of an alternative way of making it to the appointment. I turned to the Internet at this point and Fuel Fixer appeared. I called through and spoke to Laveal who was reassuring and compassionate to my situation. He was also very patient as I tried to hold back my emotions... not very successfully I should add. He personally contacted roadside assistance in an effort to try and get me going as quickly as possible. Very shortly afterwards, just after my husband had joined me at the petrol station, I answered a call from Addy to say he was on his way and could reach me in 30 minutes. He asked how much fuel I'd put in and if I'd started the engine and assured me that he could get to me and have me back on the road by 9:05. It would be close and I'd still be late... but there was surely time for treatment and that was the most important thing! I can't quite find the right words to describe my relief and gratitude when Addy pulled up behind me. His smile and reassuring confidence in being able to sort out the mess I'd created were the catalyst to me once again tearing up as the feeling of relief hit me. Poor Addy! A tank of unleaded & diesel to drain and an emotional wreck on top. He was brilliant and had me on the road, as promised, by 9:05. Just 40 minutes after I'd made my call to Laveal. He even offered to get me a coffee before he left! And then, finally, I get to the point of my email to you... I'd like to send my sincerest thanks to Addy (and Laveal) for their swift actions on Wednesday morning. I can't begin explain how much it meant to me that, in my hour of need, these 2 men most definitely stepped up and put my day back on track! Hopefully the context above helps to do that though. If they are representative of the quality of staff working at your company, then I commend you on supplying a service that is second to none. Addy's humour helped to break through my emotion and, as he said on the day, if we don't laugh sometimes, then we cry. He hugged me as he left with authentic care and empathy.... It's hard to believe when reading this, but I'm not typically a crier. I think in that moment, I just broke. If there's a way you could commend and highlight their efforts, recognise their professionalism or reward them in some way, then I hope this email helps to do that... it's certainly deserved!! Sincerest thanks and humble gratitude for all the help and care I've received from your company. Kindest regards, Michelle”

Helpful Report

Thank you so much for your heartfelt review, Michelle! We are truly touched by your kind words and are so glad to hear that Laveal and Addy were able to provide the support you needed during such a stressful time. It’s our mission to ensure our customers feel cared for, especially in moments like this. Your feedback reinforces the dedication our team has to delivering exceptional service with compassion. We'll be sure to recognize their fantastic efforts. If there's anything else we can do for you, please don’t hesitate to reach out. Wishing you all the best, Aftercare Team Fuel Fixer Limited

“My Initial reaction to filling up my Infiniti Qx70 3.0 Diesel with PETROL was that of despair and frustration. I have heard of such things and how it costs thousands of pounds to fix!! I started searching online for any solutions to this predicament and for some reason “ fuel fixer” came up. I called and Daniel took me through the booking process smoothly and professionally. Cost was much less than I feared. Engineer AKOS was dispatched and he arrived on time. AKOS was highly professional and did an excellent job by draining and getting the car started. AKOS had to come back when he realised that my car had two fuel tanks. After I called and spoke to Michael who quickly briefed Akos. Akos promptly responded and came back to drain the second tank, despite being scheduled for another job. Engineer Akos is an extremely capable and efficient individual and I highly recommend him and fuel fixer. Honestly, I don’t ever write reviews but I had to make this exception. My car has been performing smoothly since. Bravo 👏….. to Engineer Akos and his team notably Daniel and Michael who arranged and set up the process.”

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“Talk about taking advantage !!! Call centre wanted to charge me £460, when I challenged this and told them I’d been quoted £169 (but waiting time was 3.5 hours hence I called these) they instantly dropped to £250 ! Robbers !!! However enginerr was very good !”

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“Legends, really happy with the service and a very pleasant engineer. Thank you 😊”

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“A very quick and friendly service. Excellent communication regarding ETA. The ‘fix’ was carried out speedily and efficiently. My vehicle has (seemingly!) suffered no ill effects of filling a diesel with petrol! Fingers still crossed!”

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“Amazing service . Very quick to come to my mishap. Very friendly.”

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“Great and quick service. Would definitely recommend to anyone”

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“If needed I will use again very good service long wait but told this so no problem.”

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“Really disappointed as all he done was cyphen out the fuel and jump the battery. Which you can do yourself. Cars spluttered and runs awful ever since. Not worth the money at all”

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“Fuel Fixer were abke to help when we were let down by the RAC and was with us within 1/2 hour. Car was fixed and back on the road in less than 60 mins. Would definitely recommend you call these guys before the RAC. Quicker and cheaper :)”

Helpful Report

Hi Dean, Thank you so much for your 5 star rating of Fuel Fixer! We are so pleased to hear that we were able to help when you were let down by the RAC and that we were with you within half an hour - that's fantastic! We are so glad that you are happy with the services provided and the speedy results. Fuel Fixer Team :)

“Great service! I couldn’t believe it when I accidentally put diesel in my petrol tank but Fuel Fixer came out within the hour and sorted it promptly was very impressed and also relieved. Thank you James and Fuel Fixer”

Helpful Report

Thank you Steve for your 5 star rating of Fuel Fixer! We are glad that we could help you again when you accidentally put diesel in your petrol tank. We appreciate you choosing our service. Thank you for your kind words Fuel Fixer Team!

“Got quotes from fuelfixer and AA. I told fuelfixer the quote from AA and they quoted lower, (did not mention on the phone that the price was excluding VAT or fuel), so paid £50 deposit over the phone then got hit with an extra £50 after the job was completed. If I was aware of this I would have went with AA as their quoted price was cheaper and included the fuel and VAT (the lady on the phone explained this clearly along with other things). A quote should be the final price, including VAT, as most reputable companies do. In regards to the actual service, I put petrol instead of diesel. They came out very quickly and managed to get the car running again, only took about half an hour but this was the only positive. They said they put £10 fuel in (and charged for it) but when I went to fuel up there was 2 miles in the tank, it barely made it to the petrol station. Wouldn’t use them again purely because they knew I was quoted a better price and made their quote sound better then blindsided me at the door once the job had already been completed.”

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“Great service. Prompt and very exoerienced”

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Hello Clayton and thank you for the 5* review. We are glad to hear you were happy with the service we provided. Sophie - FuelFixer :)

“Great service from start to finish, saved me some much money - as Adblue was not one of my best moves, luckily for me I found Fuel Fixer lets hope I don't have to contact you again if if I have to, you're on my speed dial. Thanks”

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Hello, Thank you for the 5* review! Great to see that you are pleased with the service! We like to try keep our prices as low as possible to help everyone out! Glad we could help! - Matt, Fuel Fixer

“Very good excellent quick service.”

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Thank you for the review Caron, Should you need us in the future please do give us a call, but we are so glad you were happy with our service. We hope you and your loved ones are keeping safe and well. - The Fuel Man

“Quick efficient no hassle job done”

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“When I phoned fuel fixer i got Told id wait about 20 mins for someone to arrive.. But i waited about 65 mins. The fuel fixer (gabe) said He got caught up in traffic. Gabe apologised a number of times for being late and was really chatty and polite and quick. He had my car up and running in 15 mins.”

Helpful Report

Hi Gary, We are sorry that the actual time we arrived was far greater than we had estimated. Unfortunately we cannot account for the amount of traffic however I have spoken to the sales team who will work harder on providing more accurate estimations. - The Fuel Man

Fuel Fixer is rated 4.8 based on 4,825 reviews