Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.79

4.8 Rating 4,905 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 4,905 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not clear and charge a lot”

Helpful Report

Hi Nati, Thank you for sharing your thoughts. We're sorry to hear that you found our service unclear and feel that our pricing was high. In reviewing the job sheet, I see that we got you back on the road within 90 minutes from the time that you contacted us, and that there have been no issues with your vehicle since. That's got to be good! Warm regards, Team Fuel Fixer

“What a disaster....and entirely my own falt. But you dealt with it really proptly and saved the day for me . You couldnt have been more helpful . Not cheap but then why should it be . Many thanks for all your efforts.”

Helpful Report

Hi John, Thank you for your review and for recognizing our prompt response. We're thrilled to hear that we could help turn around a challenging situation for you. While we understand that our pricing might be higher, we believe in providing skilled assistance to ensure the best outcome. If you ever need our help again, don’t hesitate to reach out! Warm regards, Team Fuel Fixer

“Extremely disappointed. Tried to contact the support team multiple times and no response. Wouldn’t recommend. Rip you off completely”

Helpful Report

Good morning, We are sorry to hear of your experience, and since we aim to give a valuable service in all cases, we would like you to get in touch with us. Please email aftercare@fuelfixer.co.uk so we can assist you. All I can see from the job notes is that the job was done promptly, and there were no difficulties with getting you back on the road. (I did check our calls log and can only see one call from yourself to the office. How else did you try to get in touch??) Regards Aftercare Team Fuel Fixer Limited

“Service was good can’t fault it but the price was shocking. Please if this happens to you don’t just go with the first company. After having my car fixed I come to find out the average prices are around £150 to £300. I paid £438 It’s disgusting please don’t use this company you can save your self at least £138 up to £288 jut buy look at other company’s.”

Helpful Report

Hi Lee, Thank you for sharing your feedback with us. We genuinely appreciate your insights, and I'm sorry to hear that you found our pricing to be shocking. We aim to provide quality service, but I understand that cost is an important factor when choosing a service provider. We encourage all our customers to seek multiple quotes, as it’s always wise to compare prices and find the best fit for their needs. Your concerns about pricing will definitely be passed on to our management team, as we continuously strive to improve our services and remain competitive. If there's anything more you'd like to discuss or if you have further thoughts, please feel free to reach out. Best wishes, Team Fuel Fixer

“£488.80 and a lot of wrong fuel was left in because your technician didn’t have the right tools to disconnect my fuel pump. Told me to replace my spark plugs and said it will burn off. Same guy who admitted smoking in his vehicle. A vehicle carrying fuel. Wow says a lot about the job in hand and your company’s principles. Definately would not recommend. Absolute disgrace really”

Helpful Report

“Very poorer service I didn’t get my fuel you said you will put”

Helpful Report

Thank you for your feedback. We looked into the matter of the fuel and found that the correct amount was put into your vehicle - after a fuel drain it can appear that there is less fuel added, as the level we are starting with is a lot lower than you would be used to! We notice also on the job report that you were satisfied with the service and were willing to leave a positive review - can you explain why this changed? Best wishes, Team Fuel Fixer

“A very unrelible and disappointing company. I had a horrible experience with Fuel Fixers and I will never recommend them to anyone. Below is my experience. I called Fuel Fixer, paid the compulsory down payment and booked for them to come to attend to my vehicle with a confirmtion text received at 6:56pm as I was promised at the time of booking that it would take them 40 minutes to get to me to drain the fuel. After waiting for about an hour of not seeing Fuel fixer, and with no call from them to tell me the situation at 7:57pm, I had to call them to express my disappointment that I was still expecting them to come to fix my vehicle to drain the fuel from my car after over an hour. To my shock and disbelief I was told I would have to wait a further one hour, till 9:00pm as that is when I would be attended to. I the complained that 2:00 hours was too much for me to wait, and that I would like to have my refund so I could call AA or other companies. Thier customer person called Michael, told me that I would not be given a refund as I had passed the cancellation window which was 15minutes after the order is made. I however protested to Michael that they were in breach of the 40minutes agreed as at the time of my order, and It was already over an hour of waiting and I could no longer wait for another aditional hour, as they were not willing to refund as their policy has no provision for such to address genuine complaints from customers. Their supervisor, Michael, told me if I choose to cancel I would have to forfeit my down payment, and I would not be refunded the 150 pounds deposited to them. He told me that my only option is to wait till whenever they arrive. He further told me he has to hang up on me during our discussion as he has other customers to attend to, when I was still trying to resolve the matter with him, which he did. This same treatment was given to my wife who called them up to also protest the delay. Eventually I was not attended to until 9:00pm when their engineer arrived, over 2:00 hours of waiting (tripple the 40mins duration promised) since my booking at 6:56pm. The engineer Andyw was however a very pleasant person who was apologetic and cautiously completed the fuel drain around 9:30pm. I would like to warn anybody who is considering Fuel Fixers not to patronise them, except you are ready for incessant delays and be ready to be disappointed, worse still with no care of the impact on customers, their feelings, or what they lose as a result of the delays from them.”

Helpful Report

“The most expensive on the market. Attempted to call operator back, i got informed that I am out of the 15 minute T&C and can not cancel, taking into account it was 25mins later, I had to wait 90 minutes for drive. Total cost £370!.. for basic service and job was done in 10 minutes!”

Helpful Report

“Honestly the most pushy desperate sales man ever.”

Helpful Report

“The service itself and the engineer carried out the work are outstanding but the cost ia way above any average for an emergency situation, just clearing a fuel tank and engine, running clearing fluid and some diesel added. for a 50 minute work the cost is £1600 very unaccebtable”

Helpful Report

“They came and tucked out the wrong fuel, tried to charge me extra for putting right fuel in, after speaking to manager they waived that fee, van didn't start well afterwards and the employee shrugged and said must be an air lock in fuel system. Not wanting to help further saying he'd done his job.. well fast forward a few weeks and took to a garage who have confirmed not all fuel was removed, seals damaged, new pcm needed as petrol has damaged its regulator sensor. So now another 500 lighter. Oh not to forget the lies they said on the phone originally to rush me into using this company saying technictian was only 7min away when in reality they were an hour. Wouldn't use again and wouldn't recommend”

Helpful Report

“According to suggestions from trade publications I should have paid half of what I was charged! Chap seemed pleasant but was 30 minutes late due to IT issues! Moral of the story, have contingencies and find a good garage in advance!”

Helpful Report

“Terrible service the mechanic that was sent out was rude. He try to force me into purchasing the engine cleaner for an extra £30 or else my warranty would be void. This was on top of the £266 I had to pay for the fuel to be removed from tank.”

Helpful Report

“They charge me 330£ it’s toooo expensive”

Helpful Report

“It was my daughter’s error/car and whilst your ‘engineer’ sorted the issue, the amount you charge, is a disgrace. £400 + VAT, the diesel, but to then be ‘advised/recommended’ to add an additive at an additional £30, is robbery. My daughter’s fault, but If I had not been there to cover the costs, my daughter, who had her 3 year old and 9 month old with her, would have been stranded. I’ve never had to use the services of your type of operation and I hope that remains the case. Disgrace how you operate.”

Helpful Report

Hi John, Thank you for taking the time to share your thoughts. I'm genuinely sorry to hear about your experience and your concerns regarding the pricing. Our charges are reflective of the service and expertise that our engineers bring to quickly resolve issues and ensure safety on the road. I understand that an additional recommendation can feel frustrating, especially in a pinch, and I apologize if it felt like an unwelcome upsell rather than a helpful suggestion. Your daughter’s safety, especially with young children, is incredibly important to us, and we strive to do everything we can to get customers back on the road as smoothly as possible. I appreciate your feedback and will ensure that it is taken into account as we continue to refine our services. If you have any further concerns, please feel free to reach out directly. We value every opportunity to improve. Best regards, Aftercare Team Fuel Fixer Limited

“Seem like con-artists Prior to my oil change I stupidly put around 50mls of engine oil flush into fuel tank instead of engine (thought was the fuel cleaner additive)! Doh! Did not start engine and went to Tesco in my other car to get container of petrol. Tesco gave me Fuel-fixer card and telephoned them up. The person who answered was Michael (presume was the owner or manager) and put me on hold until he called their “senior engineer”. Stated it will damage the engine and fuel system and that it is far more complex than simply putting petrol in a diesel. He said will be £638 (including vat). I stupidly agreed and said he had a technician a short distance away. I spoke to my spouse who agreed was ridiculously expensive and advised getting a second opinion. which I called back Fuel-fixer 10 mins later and was met with hostility from Michael, he gave lots reasons why this needs to be done, how they are the experts and that RAC or AA would tow me to a garage and be expensive and they would not fix the issue, damage engine etc. I said no I want a second opinion and he asked if I wanted to speak to their engineer which I said no. He was very argumentative and rude and at one point stated that the guy was on his way and had disturbed his dinner with his family to come to me etc. I said no and ended the call. The technician who had not left Dundee yet then called me for directions and I explained I am not happy paying £638 and wanted a second opinion. He (Dave I think) was one of the nicest people I had ever spoke to and very courteous and understanding. He called back a short time later and said he’d spoken to central dispatch who I had spoke to earlier and now offering to do it for £400. I reluctantly agreed as need my car and he turned up within 30 mins to drain, flush and put 20 litres petrol and the petrol I had bought in. He was very nice, very friendly and chatty and explained everything he was doing including checking for fault codes with the engine running for 15mins. Funnily enough when I asked I had not disturbed his dinner (was now 7.30 pm). So, ridiculous price but fantastic technician who came out who fixed the issue. In summary would never use again simply because of the extortionate price and the attitude of the central office.”

Helpful Report

Hi Ross, Thank you for taking the time to share your experience. I’m truly sorry to hear that you felt our pricing was excessive and that your initial interactions were frustrating. We strive to provide prompt and effective service, and it’s clear we fell short in your situation. While our technicians work hard to address breakdowns and ensure your safety on the road, I regret that you felt pressured during your call to our office. We value all our customers and aim to maintain a friendly and professional environment, even in challenging circumstances. I’m pleased to hear that our technician was able to resolve your issue and was courteous throughout the process. Your feedback is crucial, and I will make sure your concerns about our communication and pricing practices are taken seriously as we aim to improve our service. If there’s anything else you’d like to discuss or if you have further concerns, please feel free to reach out. We appreciate your input and the opportunity to learn from your experience. Best regards, Aftercare Team Fuel Fixer Limited

“Very poor”

Helpful Report

Thank you for the 1* review - we do take these seriously. We therefore looked into your job, and found that your complaint was that the technician was not with you long enough, and yet there is no mention of any known issues since we did the work. As far as we can tell, the technician dealt with your misfuel situation in an efficient manner, got the job done and left.

“I was told clearly over the phone (twice) that the total price to remove the fuel included £20 for the fuel itself. My wife also heard and confirmed this. But when the engineer arrived, he said he wasn’t instructed to include fuel. I called again and they blamed it on miscommunication. Very disappointing and unprofessional.”

Helpful Report

“Had to get garage to tow my car in they said wye the car would not start because the pipes was not flushed out that is why it could not start”

Helpful Report

Hi Raymond, Thank you for your feedback. I'm sorry to hear about the issues you experienced with your vehicle. It can be frustrating when unexpected problems arise, especially regarding starting your car. It seems that there was an issue with the fuel pressure. Our team aims to provide thorough checks, and it seems there may have been a misunderstanding regarding the fuel system. Flushing out the pipes is an important step in resolving certain issues, and we advise it to ensure proper functionality. If you have further concerns or questions about our service, please don't hesitate to reach out to us. We appreciate your input and aim to learn from every experience. Best regards, Aftercare Team Fuel Fixer Limited

“Tried to charge me nearly double what I finally paid. I felt exploited as was desperate. I tried to cancel, this was refused, reason being I can't cancel after 15 minutes. I was waiting on the call queue in that 15. This company is a con, wish I'd rang around but I was in panic mode.”

Helpful Report

Hi there, Thank you for sharing your experience, and I'm truly sorry to hear that you felt exploited during a stressful time. We understand how frustrating it can be to deal with unexpected issues and high prices. We aim for clear communication regarding our fees from the outset. It’s unfortunate to hear that you felt unable to cancel your request in a timely manner, and we acknowledge that being in a panic can make everything feel more overwhelming. If you have any further concerns, I encourage you to reach out to us directly. by emailing aftercare@fuelfixer.co.uk. Your feedback is valuable, and we want to ensure that we address any issues to help improve our services. Best regards, Aftercare Team Fuel Fixer Limited

Fuel Fixer is rated 4.8 based on 4,905 reviews