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Fuel Fixer Reviews

4.8 Rating 2,797 Reviews

97 %

of reviewers recommend Fuel Fixer

Company Reviews

4.8

Based on 2,797 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I experienced profound disappointment and frustration regarding my recent interaction with your company. On April 15th 2024, I contacted your company for a fuel fix and promptly paid a deposit of £100 as requested. I was informed by one of your colleagues that the wait time would be approximately 1.5 hours due to the mechanic having other jobs and being busy. However, after encountering delays and receiving unhelpful assistance, I regrettably had to seek services elsewhere, as another company proved to be more efficient and accommodating. To my dismay, I found myself provided with misleading information throughout my communication with your representatives. When I attempted to cancel the service and request a refund, I was falsely assured that the mechanic was en route to my location. This contradicted earlier information indicating a significant delay due to other prior commitments. Encountering dishonesty in an already inconvenient situation only compounded my frustration. As a customer, I hold honesty and transparency in high regard, and it is disheartening to experience such disregard for these fundamental principles. I am requesting an immediate refund of my deposit, accompanied by an explanation for the misleading information provided. Failure to address this matter promptly will leave me with no choice but to pursue alternative avenues for resolution, including lodging a formal complaint with relevant consumer protection agencies. I trust that you will give due attention to this matter and take prompt steps to rectify the situation.”

“good company but can't always get your car running. Now I have a huge garage bill on top, also not a cheap service.”

“I cancelled the request and I am waiting for someone to reply to my email about refunding my deposit”

“Not happy, van still on road side. Constantl turning think timing belt has slipped or broken. £500 for nothing.........”

“They change prices once the job is done taking advantage”

“fuel drained and not bled properly , so called engineer was unable to get vehicle started . RAC had it started in less than 20 seconds . Want a refund”

“Could not get vehicle going”

“I called these got told £288.00 to drain £30.00 patrol from my diesel car and had to pay £50.00 deposit upfront which I did because I was by myself ( women )got told they would be with me in the hour then got a call to say there running late. So I got given another number which was £165.00 no deposit and could get to me in 15 to 20 mins this was late at night when calling this company that your staff was running late and Iv called someone else 25 mins after I paid the £50 I was refused a refund of £50.00 very poor service would not recommend.”

“Unprofessional staff Very expensive”

“you give me a price of £288 all in and when the driver come I had to pay for the diesel separate which was not agreed. I rang up and no one got back to me.”

“To me service was rip off; paying a huge amount for just draining the fuel tank? I was told so many things on the phone and in reality it was totally different!”

“Over priced RIP off. The guy who pumped out the fuel was very nice ,just doing a good job . . I guess on a good day that guy could clean 10-15 per day . Netting a whopping profit for greedy directors and their types.”

“I was advised on the telephone that the cost would be £300. I agreed to this. On the arrival of the mechanic, I was advised that the cost would be £400. The cost increased 25% in an hour. Had I not been stuck for the then 3 hours, with my 82year old neighbour and two dogs, I would have argued the point. This conduct is illegal !”

“The cowboy who attended had no road side manners expletive, expletive, expletive then a metal hammer and expletive, expletive, expletive screw driver to try and open the second fuel tank in my Audi A6 with the fuel petrol spilling out all over the place - I’ve read your T&C’s and haven’t got any legal redress from you … in short a bloody disaster !! The price quoted £290.00 ended up at £368.00 - can you explain!! Why you quote one thing and charge another …”

“I was very dissappointed with how i was treated by one of the people I spoke to on the phone who put the phone down on me. Another person was a bit more helpful but I am shocked at how I could ahve been given an £80 discount so quickly. I am waiting to hear from Fuel fixer as I have requested a refund.”

“Great service but extremely expensive 3 times the cost that it should have been at £350 for 40 mins of work I feel totally ripped off especially when their website claims they are the cheapest around. I cannot recommend them due to this.”

“Your engineer turned up two hours later than scheduled and tried to overcharge me. When I had finished later that day I filled up with fuel and putting over 45 L which should not have been possible as he charge me for 20 L, and the tank only holds 60 L, so in summary, not a good experience”

“Over promised and under delivered. Paid £678 and after being told the car would be up and running I’m still without a working car. Would not recommend.”

“Disgusting service. Had my own car keys thrown into my chest, infront of my 2 children and the engineer jump into his car and drive off aggressively. Let feeling scared and intimidated”

“Your mechanic did something wrong. Massive fuel leak the next day. Wouldn't start so called AA - they got me started but massive smoke and burning with puddles of diesel leaking everywhere. The AA said I need to ring you guys because you've done something wrong but when I tried to ring you the next day you didn't ring back. I paid £293 so should get a refund.”

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Fuel Fixer is rated 4.8 based on 2,797 reviews