Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 5,163 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,163 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They charge me too much, £418, for fuel drain, I called other company, they ask for£206. and when I try to cancel my service with them, they refuse to cancel it.”

Helpful Report

Hi Maan, Thank you so for your review, but this does not reflect the matter. You called in, had a price with VAT quoted, and you accepted that price. Over 45 minutes later, you called and had a 1-minute conversation in which you stated that you had just seen the text (sent as confirmation at the time of booking, ie 40 minutes before), and felt that the price was too high. You then wanted to cancel. At that point, the engineer was less than 20 minutes from your door, and you were told that we would not be willing to cancel. Had we agreed and cancelled, the deposit would have been lost per our Terms and Conditions. You acknowledged this and that was that. You did not make it known to us that after booking with us, you had continued to call around and had found somewhere cheaper. At the end of the day, we did a good job in sorting your vehicle out. You, per the job sheet, agreed with this and were willing to leave a positive review. In the review that you left, your only issue is with the price, but you were made fully aware of this before we booked you in! Best wishes, Team Fuel Fixer

“Absolute rip off company! Charged nearly £5400 for 15 minute job! Much cheaper options elsewhere, do your research before going to this shower!”

Helpful Report

Hi David, The job sheet was reviewed for the job done for you, and the price given, agreed upon the phone, and paid was £319 plus VAT = £382.80. This covered the time spent getting to the job, as well as time on scene. It is also noted on the job sheet that you were happy with the work done and were willing to leave a positive review. Obviously, something has occurred to change this viewpoint, and as we have not heard anything about the job not being done properly, ie no apparent issues with your vehicle since completion of the job over a week ago, this doesn't seem to be an issue either. Please reach out to us directly so we can discuss your concerns in detail and see if there's a way to resolve the situation. Best wishes, Team Fuel Fixer

“overcharged substantially for what is apparently a common problem. £350-00 is average not £2500-00.”

Helpful Report

Hi there, Thank you for your feedback. We understand that costs can be concerning, especially when unexpected issues arise. Our pricing reflects several factors, including travel time, expertise, and the specific nature of the job. Each situation is unique, and we strive to offer top-quality service to ensure customer safety and satisfaction. In your case, it was an AdBlue contamination, which is not a usual or ordinary contamination. Had you taken this to a dealership, such a job would have cost several £000s, and you would have been off the road for a few days as they tend to want to replace the parts of the vehicle that have been contaminated. If you would like to discuss this further, please reach out to us directly—we're here to help clarify and address any concerns you may have. Best wishes, Team Fuel Fixer

“Was quoted £452 to help with my car after putting the wrong fuel in, was promised £20 worth of replacement fuel, engine clean and fuel drain, the engineer drained the fuel then put 60 miles worth of fuel in (according to dash) that’s not worth £20! then said I should fill up with fuel and find a garage to fit a new fuel filter or I could buy at an extra cost of £30 a bottle of fuel line cleaner and would only need to fill up with £25 of fuel and wouldn’t then need a new fuel filter, as a woman on my own I was already panicking so accepted the fuel cleaner and handed over £482 and so far all is well the point is I was charged £20 for fuel which I didn’t get and fuel line cleaner, that I was charged extra for I have a receipt for £482 and an invoice for £452 saying it was recommended I change the fuel filter.”

Helpful Report

Hi Helen, We appreciate you taking the time to share your experience. Your feedback is invaluable to us as we strive to provide the best possible assistance. Regarding the fuel, this is a comment we often get, and is easy to explain. Under normal circumstances, when your fuel gauge is registering as "empty" there is still a few litres of fuel left there - depending on the size of the vehicle this can be 5-10 litres. When you add £20 to this, it will register on your gauge as £20 plus what was left in your tank. When we add fuel, after doing a drain that completely empties your tank, it looks like it is less than you are used to, because it is, as we are not adding to the 5-10 litres usually left in the tank. I hope that this makes sense. The fuel additive is a fuel system cleaner, which is not included in the price of the job - it is an optional item, and you can decide if you want it or not. We always advise that a fuel filter be changed after we have done a drain, at your earliest convenience - this is in the Permissions and Disclaimer notice that you would have read and signed as understood prior to any work being started on your vehicle. We’re glad to hear that your vehicle is performing well now. If there’s anything further we can do to assist you, please don’t hesitate to reach out. Warm regards, Team Fuel Fixer

“Sent out a engineer who didn't have the correct tools . So left ablue still in the system told me to fill car up twice before getting the filter change . Car went into limp mode 2 and engineer came out to do what the first couldn't (didn't). Spoke with staff on the phone basically told me totally different info and I signed a disclaimer so nothing I can do .”

Helpful Report

Hi Jamie, Thank you for your feedback. As discussed, the engineer did have the right tools but felt that he needed another set. This wasn't the case, as evidenced by the second engineer who came out and did the job fully with the same kit that we issue each engineer. You were advised to get the filter changed, as we do with all jobs, as a filter has paper in it, which will therefore absorb the contamination and is best changed out. As said on the Permission and Disclaimer, this should be done at your convenience. We appreciate that you were given advice by the first engineer that contradicted this, and he has been spoken to about this as it can cause, as in this case, confusion. Best wishes, Team Fuel Fixer

“Not clear and charge a lot”

Helpful Report

Hi Nati, Thank you for sharing your thoughts. We're sorry to hear that you found our service unclear and feel that our pricing was high. In reviewing the job sheet, I see that we got you back on the road within 90 minutes from the time that you contacted us, and that there have been no issues with your vehicle since. That's got to be good! Warm regards, Team Fuel Fixer

“What a disaster....and entirely my own falt. But you dealt with it really proptly and saved the day for me . You couldnt have been more helpful . Not cheap but then why should it be . Many thanks for all your efforts.”

Helpful Report

Hi John, Thank you for your review and for recognizing our prompt response. We're thrilled to hear that we could help turn around a challenging situation for you. While we understand that our pricing might be higher, we believe in providing skilled assistance to ensure the best outcome. If you ever need our help again, don’t hesitate to reach out! Warm regards, Team Fuel Fixer

“Extremely disappointed. Tried to contact the support team multiple times and no response. Wouldn’t recommend. Rip you off completely”

Helpful Report

Good morning, We are sorry to hear of your experience, and since we aim to give a valuable service in all cases, we would like you to get in touch with us. Please email aftercare@fuelfixer.co.uk so we can assist you. All I can see from the job notes is that the job was done promptly, and there were no difficulties with getting you back on the road. (I did check our calls log and can only see one call from yourself to the office. How else did you try to get in touch??) Regards Aftercare Team Fuel Fixer Limited

“Service was good can’t fault it but the price was shocking. Please if this happens to you don’t just go with the first company. After having my car fixed I come to find out the average prices are around £150 to £300. I paid £438 It’s disgusting please don’t use this company you can save your self at least £138 up to £288 jut buy look at other company’s.”

Helpful Report

Hi Lee, Thank you for sharing your feedback with us. We genuinely appreciate your insights, and I'm sorry to hear that you found our pricing to be shocking. We aim to provide quality service, but I understand that cost is an important factor when choosing a service provider. We encourage all our customers to seek multiple quotes, as it’s always wise to compare prices and find the best fit for their needs. Your concerns about pricing will definitely be passed on to our management team, as we continuously strive to improve our services and remain competitive. If there's anything more you'd like to discuss or if you have further thoughts, please feel free to reach out. Best wishes, Team Fuel Fixer

“£488.80 and a lot of wrong fuel was left in because your technician didn’t have the right tools to disconnect my fuel pump. Told me to replace my spark plugs and said it will burn off. Same guy who admitted smoking in his vehicle. A vehicle carrying fuel. Wow says a lot about the job in hand and your company’s principles. Definately would not recommend. Absolute disgrace really”

Helpful Report

“Very poorer service I didn’t get my fuel you said you will put”

Helpful Report

Thank you for your feedback. We looked into the matter of the fuel and found that the correct amount was put into your vehicle - after a fuel drain it can appear that there is less fuel added, as the level we are starting with is a lot lower than you would be used to! We notice also on the job report that you were satisfied with the service and were willing to leave a positive review - can you explain why this changed? Best wishes, Team Fuel Fixer

“A very unrelible and disappointing company. I had a horrible experience with Fuel Fixers and I will never recommend them to anyone. Below is my experience. I called Fuel Fixer, paid the compulsory down payment and booked for them to come to attend to my vehicle with a confirmtion text received at 6:56pm as I was promised at the time of booking that it would take them 40 minutes to get to me to drain the fuel. After waiting for about an hour of not seeing Fuel fixer, and with no call from them to tell me the situation at 7:57pm, I had to call them to express my disappointment that I was still expecting them to come to fix my vehicle to drain the fuel from my car after over an hour. To my shock and disbelief I was told I would have to wait a further one hour, till 9:00pm as that is when I would be attended to. I the complained that 2:00 hours was too much for me to wait, and that I would like to have my refund so I could call AA or other companies. Thier customer person called Michael, told me that I would not be given a refund as I had passed the cancellation window which was 15minutes after the order is made. I however protested to Michael that they were in breach of the 40minutes agreed as at the time of my order, and It was already over an hour of waiting and I could no longer wait for another aditional hour, as they were not willing to refund as their policy has no provision for such to address genuine complaints from customers. Their supervisor, Michael, told me if I choose to cancel I would have to forfeit my down payment, and I would not be refunded the 150 pounds deposited to them. He told me that my only option is to wait till whenever they arrive. He further told me he has to hang up on me during our discussion as he has other customers to attend to, when I was still trying to resolve the matter with him, which he did. This same treatment was given to my wife who called them up to also protest the delay. Eventually I was not attended to until 9:00pm when their engineer arrived, over 2:00 hours of waiting (tripple the 40mins duration promised) since my booking at 6:56pm. The engineer Andyw was however a very pleasant person who was apologetic and cautiously completed the fuel drain around 9:30pm. I would like to warn anybody who is considering Fuel Fixers not to patronise them, except you are ready for incessant delays and be ready to be disappointed, worse still with no care of the impact on customers, their feelings, or what they lose as a result of the delays from them.”

Helpful Report

“The most expensive on the market. Attempted to call operator back, i got informed that I am out of the 15 minute T&C and can not cancel, taking into account it was 25mins later, I had to wait 90 minutes for drive. Total cost £370!.. for basic service and job was done in 10 minutes!”

Helpful Report

“Honestly the most pushy desperate sales man ever.”

Helpful Report

Thank you for your review. We are sorry that your only impression was a bad one of our sales representative. We are confident that our sales team were concerned about getting you back on the road. On the plus side, from the job notes, it is obvious that the ETA was set and met, and that our technician got you sorted out and back on the road. As we have not heard from you since then, we can assume that the job was done well and efficiently, leaving you really with nothing to complain about! All the best, Team Fuel Fixer Limited

“The service itself and the engineer carried out the work are outstanding but the cost ia way above any average for an emergency situation, just clearing a fuel tank and engine, running clearing fluid and some diesel added. for a 50 minute work the cost is £1600 very unaccebtable”

Helpful Report

“They came and tucked out the wrong fuel, tried to charge me extra for putting right fuel in, after speaking to manager they waived that fee, van didn't start well afterwards and the employee shrugged and said must be an air lock in fuel system. Not wanting to help further saying he'd done his job.. well fast forward a few weeks and took to a garage who have confirmed not all fuel was removed, seals damaged, new pcm needed as petrol has damaged its regulator sensor. So now another 500 lighter. Oh not to forget the lies they said on the phone originally to rush me into using this company saying technictian was only 7min away when in reality they were an hour. Wouldn't use again and wouldn't recommend”

Helpful Report

“According to suggestions from trade publications I should have paid half of what I was charged! Chap seemed pleasant but was 30 minutes late due to IT issues! Moral of the story, have contingencies and find a good garage in advance!”

Helpful Report

“Terrible service the mechanic that was sent out was rude. He try to force me into purchasing the engine cleaner for an extra £30 or else my warranty would be void. This was on top of the £266 I had to pay for the fuel to be removed from tank.”

Helpful Report

“They charge me 330£ it’s toooo expensive”

Helpful Report

“It was my daughter’s error/car and whilst your ‘engineer’ sorted the issue, the amount you charge, is a disgrace. £400 + VAT, the diesel, but to then be ‘advised/recommended’ to add an additive at an additional £30, is robbery. My daughter’s fault, but If I had not been there to cover the costs, my daughter, who had her 3 year old and 9 month old with her, would have been stranded. I’ve never had to use the services of your type of operation and I hope that remains the case. Disgrace how you operate.”

Helpful Report

Hi John, Thank you for taking the time to share your thoughts. I'm genuinely sorry to hear about your experience and your concerns regarding the pricing. Our charges are reflective of the service and expertise that our engineers bring to quickly resolve issues and ensure safety on the road. I understand that an additional recommendation can feel frustrating, especially in a pinch, and I apologize if it felt like an unwelcome upsell rather than a helpful suggestion. Your daughter’s safety, especially with young children, is incredibly important to us, and we strive to do everything we can to get customers back on the road as smoothly as possible. I appreciate your feedback and will ensure that it is taken into account as we continue to refine our services. If you have any further concerns, please feel free to reach out directly. We value every opportunity to improve. Best regards, Aftercare Team Fuel Fixer Limited

Fuel Fixer is rated 4.8 based on 5,163 reviews