Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 6,622 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 6,622 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“after being told engineer was 40 mins away 3 1/2hrs later turn up”

Helpful Report

“They said they will put £30 Diesel in my car but they didn’t put more than £20 I knew it from my fuel clock after they finished the suction of wrong fuel.”

Helpful Report

“Terrible service. Never use again. Coukdnt help in evening Missed 9 am spot. Then said 11 am. Missed that. Then 11.30. Missed thag. Thdn 12 pm.. I randomly r times. Said they would put £40.00 of deisal to be on my way. Only put £10.00 in.”

Helpful Report

“£1841.67 for a call out I’ll be taking this matter further”

Helpful Report

We are sorry to hear that you are unhappy with your experience. Please contact us directly at aftercare@fuelfixer.co.uk with your details so that we can look into this and assist you further. Aftercare Team

“Told by operator that I’d be left with £60 of fuel after flush out was completed. Lucky if I had £10 left in tank when done. Don’t sell something you’re not offering. Asked for recording to be be recovered to show this is what was said on a £667 clean out.”

Helpful Report

“When I originally called at 17:30 I was told it was all booked and the engineer would be approx 50 min as he was coming from Hull. We did not have a problem with that, the issues started when I contacted back after two and a half hours. I was told I would get a call back when they had spoken to the engineer. That call never happened, I rang back again after a further 30 minutes to be told no one would be with me no earlier than 22:00. When I said this was unacceptable I was told I could have a refund and try elsewhere. The engineer who arrived Dundee Dave at 22:30 was fantastic. He apologised on behalf of himself as he was not given our job until 21:00. He had not come from Hull he came Stockport. Out of who I spoke to the only person who I would recommending Dundee Dave. The staff at the call centere was not bothered about not telling us the truth. I would have rather them have told us the truth rather than leading us on. The company gets a 1 star review due to how we were treated but Dundee Dave gets 5 stars .”

Helpful Report

“Excellent service. Thank you.”

Helpful Report

“Submitted a complaint”

Helpful Report

Good morning, Your complaint has been received and we are in touch with you directly. Regards, Aftercare Team

“We were quoted £360 which was exorbitant enough, the quote included draining, flushing and diagnostics. Only the draining was carried out, nothing more. Rip off!”

Helpful Report

Thank you for your feedback, Kevil. We’re sorry to hear you feel the service did not meet expectations and that you found the quote concerning. Kind regards, Team Fuel Fixer

“The company is only worried about there bottom line and not what is best for the customer which is quite a shame considering that they have such good technitions. The sales team do not know how the customer is charged or how to deal with issues that arise that might not be according to the script. They are just after the money and not caring about people”

Helpful Report

Thank you for the review. We are sorry that this was your experience. We have reviewed the job notes and calls and it seems that we were given "95%" certainty from yourself that you had misfuelled. Due to your location, we asked that you go back to the garage to get the fuel checked. You did this and were told that it was contaminated, and you insisted that we attend your vehicle. We travelled over 2 hours to get to you, and found that you did have a flat battery. Since you had been adamant that you had misfuelled, and since you gave verification from the garage that you had misfuelled, it was deemed safer to get a fuel drain done. This was discussed with yourself and agreed upon - it could have been a flat AND bad fuel, afterall, and a 2 hour drive back to you if the car was not fully sorted was not to be entertained! So, sorry again that you feel this way, but all work was done with full assurance and agreement from yourselves at the time, after we had asked you to verify contamination. We therefore acted on your word at the time. Since the engineer did sort out your car, and got it started, it can not be said that there was "no service". Afterall, the car was not starting until our engineer dealt with the underlying problem.

“As I a customer I do like it because of the service was okay the men came about 40 minutes but the charger is too high I wasn't expected £394 for 20 minutes job.. it could £200 on my opinion..”

Helpful Report

Thank you for the review. We are very glad to hear that everything went well in terms of the service and delivery. We understand on the price - it is always a shock to have to pay for a mistake! Kind regards Aftercare Team

“No justification for charges of £2.5k. Took 4 hours to arrive rather than 45 minutes claimed thentwo appeared. The jobe took less than an hour with friendly, knowledgeable mechanic. Warned in advance of price after frightening me with dangers of possible £20k engine rebuild or even possible write off.”

Helpful Report

Thank you for this review. We are glad to hear that the engineer was friendly and knowledgeable. We are always keen to sort out issues such as you mentioned, so please do get in touch via aftercare@fuelfixer.co.uk. Kind regards, Aftercare Team

“Guy on the phone said we would be back on the road in an hour!!!!! Dave who came out was brilliant and tried his best to get us back on the road without success. Fuelfixer still want me to to pay £440 for what van still not running. https://share.google/gS00wFqaQBedX6I7q These guy's not fixed no charge.”

Helpful Report

Thank you for the review. From the job notes, we see that the engineer came out twice, and actually did the fuel drain fully. Unfortunately there does seem to be an issue with the tank. We have not charged you beyond the booking fee. Good luck with your vehicle. Kind regards, Aftercare Team

“It started very promising then the engineer turned up and looked like he knew what he was doing obviously engineer that attended advised me that I should go and get fuel filted fitted at earliest convenience so the next day I went to get a fuel filter fitted from the garage. The garage then advised me that there is still a smell of petrol from the fuel and they took a sample and checked it and yes there was still a lot of petrol in the fuel that I had in the tank even though I had filled the tank of the diesel I did ring fuel fixes and I was told to email the issue to the after-care department. There was nothing to be done over the phone when the after-care department got in touch with me they said that we would have sent the engineer out to you again to get the job fixed properly but I couldn’t have waited two days to get that sorted. I needed to be back on the road that day so my question is, why didn’t the Service Advisor on the phone? Just book it in even though he knew I had the job Just done yesterday now it’s a blame game between did I carry out works unnecessarily without their knowledge which obviously I did inform them, but their advisor didn’t inform me the right procedure so I just had to continue as normal.”

Helpful Report

Thank you for the review. We have since been in touch, although we would welcome further communication on aftercare@fuelfixer.co.uk to sort this out. Kind regards, Aftercare Team

“Too expensive”

Helpful Report

Thank you for your review. We are sorry that you found it too expensive, but glad to know that we got the job done and that there are no issues with your car now! That was what you paid for! Kind regards, Aftercare Team

“Found the initial phone call frustrating. Fear mongering to prevent me from calling around to do due diligence.”

Helpful Report

Hello, We’re sorry to hear you found the initial phone call frustrating and felt pressured. That isn’t how we want to help you. If you’d like, please share what happened or any details to aftercare@fuelfixer.co.uk, and we’ll review it and get back to you promptly. Kind regards, Team Fuel Fixer

“Stop texting me please”

Helpful Report

Sorry about that - I have removed your email address so you won't be contacted again.

“Title: Fault Appeared Immediately After “Guaranteed” Repair I paid for a specialist AdBlue contamination drain on my 2021 Hyundai Tucson and was provided with a 28-day warranty. The vehicle had not been driven after the misfuelling incident. The day after the work was completed, a fuel filter warning light appeared. Hyundai diagnosed that the fuel filter housing was damaged and required replacement, which I have paid for. Given the immediate timing of the issue and that their technicians handled the fuel system components, I raised this under their 28-day guarantee. However, they have declined responsibility. I am disappointed that an issue arising the day after a costly repair, and within the warranty period, has not been resolved by the company.”

Helpful Report

Thank you for the review. As gone over in the email exchange, we did not touch your fuel lines or filter as the vehicle had not been started or driven. We had no cause to do more than drain and flush the tank. The garage diagnosed no damage to the filter housing but only that the water sensor had activated a warning light. The garage then advised that the filter needed to be changed. They charged you for this. You want us to pay for this action, despite us saying very clearly in writing before starting to do the job on your car (and in fact on any vehicle) that the filter will need to be changed at your convenience. We are sorry that we have not been able to settle this to your satisfaction by agreeing to pay your bill. We are also glad to know that your vehicle was successfully drained of contaminated fuel by our engineer, as noted in the garage report, and that you were able to get back on the road again. Kind regards Aftercare Team

“Rip-off merchants posing as a legitimate company. You trade on the misery of your customers, charging £500+ for an hour's work. This review is a waste of time, since you clearly have no shame and probably won't put it on your website.”

Helpful Report

Thank you for your review. In an attempt to sort this out, we have emailed you to clarify some of what you have said here, as it is simply not correct information. Regards, Aftercare Team

“Very late.”

Helpful Report

We appreciate such a review as it helps us to improve our service. We apologise for being 20 minutes late in arriving. Kind regards Aftercare Team

Fuel Fixer is rated 4.8 based on 6,622 reviews