Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 5,346 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,346 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price is extortionate”

Helpful Report

Thanks so much for your feedback, Bernadette! We’re committed to providing the best service and getting you back on the road safely and efficiently. This involves using specialist equipment, following strict safety and quality standards, being fully certified and insured, and providing a 28-day warranty — all of which is reflected in the price. That said, we completely understand that cost is an important consideration, and we really appreciate you letting us know. Warm regards, Team Fuel Fixer

“Far too expensive for what was done.”

Helpful Report

Thanks for your review! We’re glad we could reach you, resolve your vehicle’s issue, get you refuelled, and back on the move. Best regards, Team Fuel Fixer

“Pros: Super fast super friendly super efficient. Johm was excellent and got us going again. I did expect the whole system to be drained and flushed at this price not just the tank. Cons: Be honest when you quote and dont add VAT after you have taken the deposit. Very expensive compared to other companys.”

Helpful Report

Thanks for your feedback! We checked the call recording about the VAT and can confirm it was explained before payment. We’re really glad John got you back on the road so quickly! Best wishes, Team Fuel Fixer

“Cost of the service was high but the technician was friendly, helpful, efficient and clearly explained what he was doing.”

Helpful Report

Thank you for your feedback. We’re glad our technician was friendly, clear and efficient. Best wishes, Aftercare Team Fuel Fixer Ltd.

“The cost for less than an hours work is extortiinate”

Helpful Report

Thank you for your feedback, Lynne. We understand your pricing concerns and appreciate you sharing your thoughts with us. The fact that the job could be done in such a short time is due to the expertise and experience of the engineer, and that's worth paying for. As far as we can tell, your car is now operational, and thus our job is done. Warm regards, Team Fuel Fixer

“I have a rave review for this company but after I discovered that the £10 of petrol he puts in from his can is not £10 at all - or at least not from pump rates - he empties thé csn in your petrol tank and then gets you to fill it up - that comes to £10 at the pump but I think some is poured into his tank before he gets to you... I would also Google other company's - AA offer this service too, wish I'd known than before I panicked into using this company.”

Helpful Report

Good morning - we are glad to hear that all was "rave", except, it seems, a misunderstanding over the fuel. When your fuel gauge is telling you that your tank is empty, there can be anything between 5-10 litres of fuel still in the tank, not registering on the sensor. When you then add £10 of fuel, you will notice a difference on your gauge, as you are adding £0 on to the existing 5-10 litres. When we completely drain your tank, there is nothing left in it, meaning that when we only add £10, it doesn't really show up. There's enough to start the vehicle and move it a little way, but you will have to put more fuel in. We always advise that any customer top up their tank, as this dilutes any residual contamination. So, it is not the case that less fuel was put in than you paid for at pump price, only that it looks less as you are used to a different picture. This is a common misunderstanding. Kind regards, Aftercare Team Fuel Fixer Limited

“Prompt repair, competent & pleasant engineer. Unfortunately it was very expensive that’s why I can’t give a 5 star rating”

Helpful Report

Thank you for your feedback, David! We're glad to hear that the repair was prompt and our engineer met your expectations. We understand that costs can be a concern and appreciate your honesty. Kind regards, Team Fuel Fixer

“I would give 5 stars except for the very high cost!”

Helpful Report

Thank you for your feedback! We truly value your thoughts and understand that cost is an important factor for our customers. We continuously strive to offer the best value for our services and appreciate your understanding. Warm wishes, Team Fuel Fixer

“Good but very expensive for what as done.”

Helpful Report

Thank you for sharing your thoughts, Robert! We’re glad to hear you found our service good, though we understand your concerns about the pricing. We always strive to provide quality service and appreciate your feedback as we continue to evaluate our offerings. Warm wishes, Team Fuel Fixer

“Was lied to to twice by the call centre. Denied what I was promised at the start of the call. Told they play me recording to say they didn’t say what was said, to only play half the recording! Still didn’t get every thing that was promised to me. Was told 20 minutes, took it because it was quicker than other places but more expensive. 45 minutes later guy arrived.”

Helpful Report

“Poor value for money”

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“Very useful but very expensive”

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“Didn’t realise the quote didn’t include VAT so this came as a bit of a shock and no response to my message about it. Made it sound as if they did some sort of special diagnostic check that other companies wouldn’t which was just watching me start the engine after draining the incorrect fuel. But friendly and professional engineer and no problems yet!”

Helpful Report

“The gentleman who came out introduced himself immediately, was very friendly and put me at ease. Lovely service from him. Disappointed that I was quoted the price over the phone, was informed that the price included fuel, to later find out the fuel was extra and he hadn't told me, that he hadn't added the VAT. £100 more than quoted. Not great!”

Helpful Report

“Work done well, But too expensive. Nearly 420 pounds paid!!. I was not even started the engine after wrong fueling. The Engineer who help me was great. But the company”

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Author didn't leave any comments.

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“Very efficient to arrive, but inconsistent with Advice given”

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“Fantastic response from initial call handler, helped me out massively. Agent that arrived could have been a bit more personable. No introduction just a tablet shoved at me to sign and 3 minutes of him poking a pipe around my fuel tank then telling me to “put diesel in”. No advice or anything to look out for. £240 most expensive mistake of my life!”

Helpful Report

“Like every customer of Fuel Fixer, this was not a service I ever wanted to use, but an oversight on my part led to an AdBlue/diesel contamination. I called Fuel Fixer and it was clear that this needed dealt with as soon as possible due to the chemical reaction this contamination creates. What I was not expecting was a quote of £750 to drain and flush my tank. I voiced my surprise and said that I would need to shop around as this price was unacceptable. A manager came on the line and immediately offered to drop the price to £600, which in hindsight is galling as I could have paid the higher price had I not challenged it. A very nice technician came out, same day, and carried out the drain and flush - no complaints about this service whatsoever. He handed me a small tin of additive which he recommended and told me that would be another £30. Nobody uses this service willingly, as it’s only the result of being in a dire situation. I understand that there is travelling time and cost for the operative, but the initially quoted price of £750 (then another £30 for additive) for an hour’s work, seems unjustifiable, in the knowledge that the customer has little choice but to take action to prevent expensive damage to their vehicle. The only positive that I have taken from this is that I will never make the same mistake again. Fuel Fixer - good at what you do, but there’s no need for it to cost as much as this.”

Helpful Report

Thank you for your detailed feedback. We're glad you were satisfied with the technician and the service provided. Kind regards, Aftercare Team Fuel Fixer Limited

“Service was excellent both on the phone and the guy who came out and fixed things competently and in a friendly and informative way. 3 stars because three service seems far more expensive than others which I didn't realise till later.”

Helpful Report

Thank you for your feedback. We're pleased to hear you were happy with the service and support provided. Kind regards, Aftercare Team Fuel Fixer Limited

Fuel Fixer is rated 4.8 based on 5,346 reviews