Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.80

4.8 Rating 4,381 Reviews

96 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 4,381 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was told mecanic would be with me in 5mins as he only lived around the corner and it took him 1hr 30mins to get to me”

Helpful Report

“Very expensive , Was told everything was included in price then told by the guy who turned up it’s an extra £30 so £450 in total”

Helpful Report

Thank you for your feedback, Scott! We understand that unexpected costs can be frustrating, and we apologize for any lack of clarity regarding pricing. We aim to provide transparent and comprehensive service, and your input helps us improve. In reviewing the job sheet we see that the additional £30 was for the additive which you could choose to purchase, or not. Please know that we value your experience and are here if you need any further assistance. Best wishes, Aftercare Team Fuel Fixer Limited

“Decent service but very very expensive. After getting the ad blue removed from my tank which allowed me to get home I still had to get my tank removed by a mechanic to remove the remnants.”

Helpful Report

Thank you for your feedback! We understand that pricing can feel steep, and we appreciate you sharing your experience with us. While we're glad we could assist you in getting home safely, we recognize that additional steps to fully resolve the issue can be inconvenient - it isn't usually necessary to remove the tank etc so we are surprised to see that this is something your mechanic felt was required. Your input is important to us as we continually strive to improve our service and pricing transparency. If you need any further assistance, please don’t hesitate to reach out! Best wishes, Aftercare Team Fuel Fixer Limited

“The customer service that I experienced on the phone was excellent, but the engineer who came was rude”

Helpful Report

Hi Ciara, Thank you for taking the time to share your experience. We’re glad to hear our customer service over the phone met your expectations, but we’re truly sorry to learn that the engineer’s behavior did not reflect the same standard. Your feedback about the interaction with our engineer is important to us, and we will address it internally to ensure that our technician does handle customer interactions with the utmost respect and professionalism. We appreciate your input and hope to provide you with a better experience next time. Best regards, Aftercare Team Fuel Fixer Limited

“Quick response done fuel flush but unfortunately he burnt my battery trying to restart it as you would a manual it’s an automatic and highbrid he just kept turning the engine over numerous times so on top of the fuel flush charge it’s cost me so much more in repairs! And it still had diesel present in tank when it was recovered to dealership.”

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“The job was done but its just so expensive. Our car at least was undamaged but a very expensive experience at £371.”

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“I recently had the unfortunate experience of putting diesel into my Audi TT's petrol tank. Thankfully, I contacted Fuel Fixer, and they provided exceptional service. The technician arrived promptly, was very courteous, and handled the fuel drain with great professionalism. They clearly explained the process and reassured me throughout. I was particularly impressed by their attention to detail and the confidence they inspired by offering a 3-month guarantee on their work. It's rare to find such a reliable and efficient service these days, and I wouldn't hesitate to recommend them to anyone in a similar situation. Thank you, Fuel Fixer, for turning what could have been a stressful situation into a seamless experience! Bukky Olawoyin”

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“I f****d up...put petrol instead of diesel..service attendant recommended fuel fixer..the service itself was great..only waited arround 40 minutes and a technician came and did everything vrey fast and professional. The only complaint would be the £360 payment that i had to do... it was a very expensive fuel tank. LESSON LEARNED...”

Helpful Report

“The mechanic was very late ,but when he did arrive he was excellent. He did not appear to know the problem was more serious than he was told by the office. He fixed the car in the dark ,collected the payment and was a good advert for the company. The cost was prohibitive for the repair, working out for the hours spent ( less than 2 hours) at over £445 per hour before VAT. I realise you have overheads but at least Dick Turpin ( famous historical highwayman )was eventually caught and hanged but you are still here. I do hope I never have to use you again.”

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“Service was very fast and excellent but time they give for estimated to arrive was totally wrong i wait 2 hours more then eta they give”

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“Service was excellent as my anxiety was through the roof after hearing the implications of this from the initial call to fuel fixers. . Although the cost was astronomical for an hours work. I accidentally put adblue in my van. Total cost £2200 which i had to put on credit card. I will be asking local garage to see how much would they have charged.”

Helpful Report

“Very expensive company for such a simple job. Local engineer in Exeter was very efficient, friendly and professional”

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“Very expensive we found out other companies charged half your price but we where pressured into paying because my wife is a carer and had to get back to to work in her car a bit of a rip off really The fitter charged my wife extra money for an additive to protect the car from further damage not happy but got cheaper quotes later and we will use them if there’s a next time with us or anyone we know”

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“Good quick friendly service Very expensive.”

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“Unfortunately 30 mins late from original contact, and unbelievable expensive, cannot understand how they can charge that amount, big scam going on there, Polite guy on phone , and helpful technician who repaired, get ready for a mortgage for that though”

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(Darko) -

“On the whole I was happy with the service the only negative was that the engine cover was not put back”

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“Did the job and sorted car, an expensive mistake.”

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“Good service but way to expensive. Call centre bloke very jokey, i thought it was a scam at first, wanted a deposit straight awsy over the phone. Very vague on costs. Yess 699 sir no mention of vat of additional fuel cost. The Subby john was a good bloke did a good job.”

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“The Company was easy to find on Google which saved some time👍,but they were dishonest about where the technician was located, this cost me a 2 and a half hour wait👎. The service itself was very good. The technician was friendly, informative and solved the issue in under half an hour, with no subsequent issues 👍👍”

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“Good service but very expensive”

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Fuel Fixer is rated 4.8 based on 4,381 reviews