Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.79

4.8 Rating 4,669 Reviews

96 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 4,669 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mechanic couldn't get car started but AA did in 5 minutes.”

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“£500 for a 40 minute fix ridiculous pricing, Apart from that a good service”

Helpful Report

“Your mechanic was excellent and very helpful indeed. Put your price to come and fix my car are daylight robbry £360.pounds absolute scandalous.for 30 min work. And you didn't even put a engine cleaner through my car .how you can change someone who made a mistake by adding the wrong fuel. But like I said your mechanic was fantastic”

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“Rude, confusing & unprofessional - My employee had mistakenly filled up our diesel vehicle with unleaded and Initially the service was great with a very quick response time. However, as soon as the job was complete which was 12.44 and after already paying the initial fee , at 12.45 I received a call from Fuelfixer to settle the balance, this happened as I was entering a clients house to do a quote (which I was running late for due to the incident). I mentioned this to fuelfixer and they agreed to call me back in 45 minutes once I had left my clients home to take the payment. Unfortunately within 10 mins I started receiving calls from fuel fixer which I initially ignored as I was with a client. They kept on calling constantly one after another with no pause until I had no choice but to answer at 13.06. I explained that I was stood with a client and that I had already spoken with them where they had agreed to call me back at 13.30. There was no compassion at all from Ryan and instead he was challenging and argumentative towards me which was not only embarrassing for me whilst I was stood next to my client but could also have an impact and on the outcome of whether we get the job or not. Rude, confusing and unprofessional. 0 stars for politeness & communication. 4 stars for response.,”

Helpful Report

Hi Nikki, Thank you for sharing your experience with us. I’m truly sorry to hear that your interaction did not meet your expectations and that you felt the service was unprofessional. It’s important to us that our customers feel respected and understood, especially in a stressful situation like yours. I appreciate your acknowledgment of the initial quick response; however, I regret that our subsequent communication caused frustration. We understand the urgency of your situation and your need for professionalism while attending to your clients. It’s concerning to hear that our team did not handle your call with the care and compassion we strive for. Your feedback is invaluable, and I will ensure it is addressed with our team to improve our communication practices moving forward. If you would like to discuss this further or if there’s anything else we can assist you with, please don’t hesitate to reach out. Best regards, Aftercare Team Fuel Fixer Limited

“The actual technical service guy, as was the work he did, was great but their sales tactics stink.”

Helpful Report

Hi there, Thank you for sharing your thoughts. We're pleased to hear that our technician provided great service, but we genuinely regret that your experience was marred by our sales tactics. We would appreciate you taking the time to let us know directly how you feel we could have done better. As this review has been left under "Anonymous", please contact us on aftercare@fuelfixer.co.uk to give us more details - without that, we are not able to listen to the call recording for training purposes. Best regards, Aftercare Team Fuel Fixer Limited

“The job itself was fixed to our satisfaction. However the manner of the technician that attended could be greatly improved. His manner was perceived as a rude and intimidating. This experience could be improved by your technician showing empathy and respect. He could also consider building on his listening skills to deliver a better customer experience.”

Helpful Report

Hi Anne, Thank you for your feedback. We’re pleased to hear that the job was resolved to your satisfaction, but we sincerely regret that your experience was overshadowed by the technician’s manner. Your comments about empathy and respect are invaluable, and we will address these points with our technician to ensure that all interactions reflect the high standards we aim for. It's important to us that our customers feel supported and heard. We appreciate you bringing this to our attention and hope to provide a better experience in the future. Best regards, Aftercare Team Fuel Fixer Limited

“The Gentleman who turn up drained the wrong fuel which was great. But then did not have the right tool set to take certain pipes off or the knowledge to get the car started so I had to arrange for the car to be taken my local garage which cost me another £250 and them to top it off to only took them 5 minutes to get the car started by taking off a completely different pipe to which the Fuel fixer mechanic tried. So I was not very impressed with having to pay the £250 transport which was due to lack of knowledge. Regards Mark”

Helpful Report

Hi Mark, Thank you for sharing your experience. We appreciate your feedback and are glad the initial draining of the wrong fuel went well. However, we truly regret the issues you faced afterwards. It’s disappointing to hear that our technician did not have the necessary tools or knowledge to get your car started, leading to additional costs and inconvenience. We understand how frustrating this must have been for you, especially with the auto repair taking only a short amount of time elsewhere. Please know that your insights are invaluable, and we will use this information to provide additional training to our team to prevent similar occurrences in the future. Best regards, Aftercare Team Fuel Fixer Limited

“the man who did the draning of the fuel was very helpful and kind. but i found the company very expensive.”

Helpful Report

Hi Steve, Thank you for your feedback. We're glad to hear that the team member who drained your fuel was helpful and kind. We understand that pricing is an important aspect for our customers, and we strive to provide value for our services, which can sometimes come with higher costs due to the operational requirements. We appreciate your thoughts and will take them into consideration as we continue to improve. Fuel Fixer Team

“The only thing that was bad was you quoted me £330 for the job and when the guy had finished it cost me £400 I wasn’t best pleased with that underhanded decision, so hopefully others will see this review and opt for another company that’s more honest”

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“Good quick service but extortionately priced.”

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“the technician took far to long to arrive,...nearly 3 hours!!”

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“Avoid using this company. I was in a state of panic, and as a woman, I feel taken advantage of. Did I feel ripped off? Absolutely! After paying them over £500, I reached out to the AA to compare their services. What did I discover? AA charges £300 for non-members, a significant difference. It seems this company invests heavily in Google advertising or SEO efforts to appear at the top of search results. As a mother of two young children, ages three and four, I was desperate for help. In my hurry, I didn't shop around properly, driven by panic. They are prominently displayed on Google, advertising a maximum price of £450. However, as often happens, the final cost was much higher. I acknowledge that we accepted their quoted price, but potential customers should be cautious. The technician who attended to my vehicle had minimal mechanical knowledge. Instead of properly bleeding the air from the fuel system, he resorted to using easy start to get the engine running. This method is not only unprofessional but can also significantly shorten the engine's lifespan and lead to severe damage. I strongly recommend contacting multiple services before making a choice. Avoid this company; their service is subpar.”

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“Expensive said they would flush the system but did not or do a diagnostic as was agreed”

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“Talk about taking advantage !!! Call centre wanted to charge me £460, when I challenged this and told them I’d been quoted £169 (but waiting time was 3.5 hours hence I called these) they instantly dropped to £250 ! Robbers !!! However enginerr was very good !”

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“The operator was seemingly helpful and drained the tank. However, he was unable to start the vehicle and left. It had to be recovered by a local garage that had had to remove significant amounts of petrol (the wrong fuel) from the filter and told me that the starter motor, which was fine and new(ish) before this incident had been burnt out by the operator. A very poor service and at £450, I would not use Fuel Fixer again. I intend to write a Trust Pilot review, including the same points.”

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“He couldn’t find my address Why not use what3words”

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“It was ok , I was originally told the waiting time would be 1hr and 15mins it turned out to be 3 hrs and 30 mins.”

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“Good work from the operator who attended very knowledgeable and got on with it. Sadly its the 2nd time I have had to use him. Only downside was the call handler, he inflated the price, but came down a bit when I said I would try elsewhere, It was still very pricey and again the call operator tried to justify the price will a load of jargon, ie filter clean, takes an hour, Yak yak yak ..... I knew what it entailed from previous experience. That is, pipe down filler hole suck old mixed fuel out. Tip in £20 of clean fuel. Turn ignition key, turn engine over ... done. Not pump bleeding, fliter cleaning or any of the other things the saleman told me would happen. Thing is when you need it doing its necessary, but dont get sucked in by a sales pitch. And remember to barter to get a little bit off the extortionate price. ...... + Vat.”

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“I was told to pay a deposit of £50 and I would be billed for the outstanding balance. I paid £100 deposit and agreed to paying the balance on the bill date as agreed with your company representative molly. The fixer was excellent, very polite and efficient. Once the job was complete he informed me I had to pay the balance immediately. This was not the agreed arrangement. I was put onto the fixers phone to speak to a manager, he would not listen to what I was saying, he said your representative had no right to say I could pay the balance off. He as much questioned whether I was telling the truth, and insisted he listened to the recording to verify what I was saying as the truth. I have recently had surgery following a heart attack. I also have other medical problems. The last thing I needed was to have my blood pressure and anxiety levels pushed up, by an unsympathetic and careless manager. The work was fine but your customer service is disgusting.”

Helpful Report

“Job done but expensive and non-trustworthy.... a painful experience with the misfuel, sadly made worse by calling Fuel Fixer: The gentleman who answered the phone (Michaelh according to quote email sign off) was helpful and reassuring but way too salesy. I left the experience having accepted a cost way too expensive (£440) feeling like I had been manipulated due to my inexperience and vulnerability in the situaiton, albeit still my own fault, and he sealed the deal through a hefty and indirectly pressurised deposit (£100). It makes me concerned for any really vulnerable people out there who call them. I would highly recommend getting quotes to compare against or simply not calling them at all. Nonetheless, its important to note that I accepted and the job was sorted extremely quickly and correctly as far as I am aware (the car is working fine thank you). I had to call/chase them myself following the job to pay (having read a lot of reviews about their supposed aggresive chasing). I saw a 10% discount online and asked poliltely if this could be applied having since realised I had 'been done', and that I expected a no, and I was put on hold while the agent spoke to his manager. He then came back to say the 10% was applied to my original premium which is completely nonesense....I would of rathered an honest no, hence I now wouldnt trust a word from them... the quotes are clearly picked off the top of the sales agent's head to work down from, based on how he/she judges the callers vulnerability/desire to barter, and there was no mention of 10% discount on the call or quote email. The email simply quotes the car, location, cost and deposit paid. Knowing I had zero chance of any compassiong or understanding, I didnt bother arguing and I paid the balance. I did however ask for an email confirming exactly what had been done to the car, i.e. what my £440 had gone to so I could hopfully take away some small reassurance, and was told this would follow. ..It didn't. The icing... as part of the cost I paid £20 for a top up of diesel.... suffice to say £20 was not put in.”

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Fuel Fixer is rated 4.8 based on 4,669 reviews