Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 5,517 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,517 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a wait of about 30-40 minutes the operative arrived and gave me a talk on what he would do and what I should do next. The procedure took about an hour and the tank was cleared. The next morning I drove to my local garage to request a fuel filter change.”

Helpful Report

Thanks! We’re pleased the process went smoothly and you knew what to do next. Best wishes, Team Fuel Fixer

“Was out promptly and sorted my car out very professional and friendly, would recommend you to anyone in future, thank you for getting me back on the road the same day. And thank you to Robert your technician.”

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You’re welcome! Happy everything went smoothly and that our team could help. Thank you for your feedback. Warm regards, Team Fuel Fixer

“Out very quickly well looked after very pleased thank you”

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Thanks! Happy to hear you were pleased with the prompt service. Warm regards, Team Fuel Fixer

“Had to wait an hour and 40 minutes for van to arrive. All staff I dealt with were helpful and friendly. Only down side was the cost - extortionate”

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Thanks! Happy to hear our staff provided good support and a positive experience. Warm regards, Team Fuel Fixer

“Very great service, the gut turned up and fixed it within an hour would recommend this for future mistakes”

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Thank you! We’re glad our team could help quickly and we appreciate your recommendation! Warm regards, Team Fuel Fixer

“Exactly what it says on the tin , was a swift and easy fix by a bunch of professionals Thanks again”

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Thank you! We’re glad our team could provide a swift and professional fix for you. Warm regards, Team Fuel Fixer

“Good and fastservice”

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Thank you! We're pleased you're happy with the service. Warm regards, Team Fuel Fixer

“Called them at 2130 for a next day appointment. They arrived on the dot at 0845 and resolved the issue 100%.”

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Thank you for sharing your experience, Matthew! We're glad we could help. Best wishes, Team Fuel Fixer

“Customer service was good and the service was prompt helpful reassuring and efficient”

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Thank you for your review, Alison! Great to know that you're pleased with the service. Warm regards, Team Fuel Fixer

“The technician was very friendly and professional, I would highly recommend him and fuel fixer to my friends and colleagues”

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Thank you for your review, Graham. It's great to know that we delivered the service you wanted! Best regards, Team Fuel Fixer

“Customer service 10/10”

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Thank you for this feedback, Bila! We're glad you had such a positive experience. Warm regards, Team Fuel Fixer

“Great service, quick response. Explained the process and cost and sorted the problem quickly.”

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Great to know the process was explained clearly and the issue resolved promptly. Thank you for your feedback! Warm regards, Team Fuel Fixer

“From the initial phone call, I felt rushed and misled into paying a £100 upfront payment on the promise that doing so would “speed up the process” because your “best technician was just round the corner.” However, once payment was made, I was left waiting for 50 minutes with no communication. When I rang for an update, I was told that the technician was actually 25 miles away and would take a further 30 minutes to arrive — which is hardly “round the corner.” Before agreeing to the payment, I asked if I could call back after checking with a family member, only to be told that doing so would mean the technician would be “busy” and that I would also have to pay a higher call-out fee. This made me feel pressured and as though I had no real choice but to proceed immediately. I was also advised that the AA would not deal with this situation, even though I had already spoken to them and confirmed that they could send someone out. I was further told that my partner’s roadside cover would not apply, which we have since discovered was untrue. Additionally, I was informed over the phone that petrol would be added to my vehicle as part of the service, which did not happen. I have never felt so pressured into making a purchase, particularly at a time when I was already in a vulnerable position. I had expected a local Darlington-based company to provide honest, professional service — unfortunately, my experience was the opposite. I would appreciate it if you could review my case and contact me to discuss how this issue can be resolved fairly. While I would like to note that the mechanic who attended was polite and professional, the overall handling of the situation by your customer service team fell well below acceptable standards.”

Helpful Report

Hello, and thank you for the review. I am sorry that you felt that you were not handled very well, so I listened to the call. I have heard that you were given a 55 minute ETA during the call (4.5 minutes in), and then time (5 minutes) was added to complete the booking. The engineer was within you 15 minutes after the ETA. I am not sure why you would say that you were "left waiting for 50 minutes" if the ETA exceeded that time. I will agree that you should have been told that the engineer would need 10 minutes to get the van ready to come out to you, but the estimated time was not far off. Further, there is no mention in the call of adding petrol. Since your situation occurred at the petrol station, the assumption was that you would fill up on scene, meaning that we would not have to ask you to pay us for fuel that you could get yourself. As said, this was not discussed and fuel was not mentioned. In general, fuel drains are not covered on policies (although they can be added), and the AA/RAC are not as equipped as they used to be to do fuel drains. Our experience is that they will ask to tow you somewhere safe and/or call a company like ours to come and do the work that they are not able to do due to not having the correctly kitted vans for this specific job. This is what was communicated to you by the sales rep. Whilst I can not say that you did not feel vulnerable or under pressure, I can say that you were asked only once to pay the booking fee. You didn't want to right away. The booking fee was asked for on one more occasion - after you had agreed to book in with us. The sales rep was polite, courteous, empathetic, calm throughout the call. I have responded to your email to ask what you mean by "resolved fairly" as it is not clear what you want resolved. We do aim to provide a good service, to deal with all our customers with empathy as we appreciate that this is never an expected situation, and certainly not budgeted for, and I could not hear in the call that you were not treated in this fashion. Regards Aftercare Team Fuel Fixer Lmited

“The chap on the phone was friendly and helpful setting me up and the engineer, Zoltan, was friendly and chatty, knew his stuff and completely the job efficiently. It was old fuel rather than wrong fuel but he flushed everything through and I'm happy with the job. The car wouldn't fire up but it's been sat for nearly two years and I've since found a couple of issues that would have prevented starting anyhow! Parts still en route at the mo”

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“Quick, efficient and professional”

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We’re pleased our team could provide fast, professional service! Warm regards, Team Fuel Fixer

“Quick and efficient”

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Thank you. We’re pleased the service was speedy and effective! Best wishes, Team Fuel Fixer

“Wrong diagnosis of tha fault (add blue in fuel tank) and unefficient job carried. I was assured car is safe to drive. In result whole fuel system damaged and had to be replaced at very high cost. As I later checked with real professionals - car should never been allowed on the road but instead towed to the mechanic to continue with complex cleaning proces (including tank itself). Expensive, unprofessional, stay away ..”

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“Person carrying out the draining of the wrong fuel on my Volvo did an excellent job and I would not hesitate to recommend this organisation”

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Thank you! We’re pleased you were happy with the service and really appreciate your recommendation. Best wishes, Team Fuel Fixer

“I was in the unfortunate position of needing assistance having petrol in my diesel tank and the support I received from Fuel Fixer was excellent. The original call was straightforward and outlined the arrangements including the cost and then, when the technician arrived, fortunately within just 20mins, he dealt with the problem promptly and without any fuss. He was clear about the process and how long it would take (all done within an hour). In discussions with the technician he confirmed that his company wasn’t the cheapest but they guaranteed that they would have me back on my journey quicker than any other company that provides the same service. All in all an excellent service with very good customer service. They also provide a 30 day warranty, in the event that there are subsequent problems after the initial fix. It’s apparently rare for problems to arise but reassuring to have the warranty nonetheless.”

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Thank you for your feedback, Andrew! We’re glad our team could respond quickly, explain things clearly, and resolve the issue efficiently. It’s great to hear you were happy with both our service and the support from our technician, as well as our warranty! Warm regards, Team Fuel Fixer

“Shocking service. I waited almost 5 hours to get my car back on the road.”

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Fuel Fixer is rated 4.8 based on 5,517 reviews