Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.79

4.8 Rating 4,417 Reviews

96 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 4,417 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

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“perfect service”

Helpful Report

“Bela sorted out my misfuelling in under an hour. He was kind, courteous and very professional. This turned my disaster into a very positive experience. I would highly recommend Fuel Fixer to anyone in a similar situation!”

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“It is a very expensive evolution (£600) to get a Fuel Fixer to northern Argyll from Stirling because of the travel time and to do a 30-40 minute task but there was no other option. Even so, I was pleased withe the outcome and the car is now running well.”

Helpful Report

Thank you for your review, Gordon! We appreciate your feedback regarding the travel costs and time. We understand that it can be a challenge, especially for a short task, but we're glad to know that you are satisfied with the outcome and that your car is running well now. Your support means a lot to us, and if you ever need assistance in the future, don't hesitate to reach out! Best wishes, Aftercare Team Fuel Fixer Limited

“Competitive price. Arrived when due. Job completed. Working car which we didnt think we would have due to petrol in a diesel car. Thank you.”

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“Good service absolutely no issues”

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“Thank you for your quick efficient response”

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Thank you for your kind review, Nazir! We're happy to hear that our response was quick and efficient. Best wishes, Aftercare Team Fuel Fixer Limited

“Fast and efficient”

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“Arrived within 30mins of calling for help. Husband drove car home after filling up with petrol instead of diesel. The guy (sorry forgot his name) put us at ease instantly telling us not to panic and all would be ok. Thankfully no damage done and car has been running as normal for the last 2 weeks since the incident. Expensive mistake but happy all was well in the end.”

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“Expensive mistake from myside, but thank you very much to Ryan on your helpline, he speedily got a technician out to my car, within 45 minutes, all fuel tank and system had been drained and the car started, no problem. Over the weekend I did a further 300 miles with no lasting effect. Thank you.”

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“Responded very quickly and would recommend.”

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“Technician was compotent, polite, and explained everything he was doing and why. Only complaint is that the van says "when you put the wrong fuel in your car, and now all my neighbours know I am an idiot 😂.”

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“Brilliant people very quick to attend”

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“This Compnay should be on the “Rip off Britain” list of companies, that folk should avoid. The “smash and grab” prices, for people potentially in vulnerable position is awful to witness. The operator that came to my call out added insult to injury by skimming off another 20 quid on top of the agreed price. I called fuel fixer to complain about this dishonesty. They never got back o me or did anything about it. ( the response of the operator was he had to “add a bit extra”. Nonsense. Nonsense tank was clearly barely 20 quid petrol let alone the 40 he took without advising or giving receipt.”

Helpful Report

Hi Sheelagh, Thank you for your feedback, and I'm truly sorry to hear about your experience. It’s disappointing to learn that you feel our pricing and service fell short of your expectations. We take transparency very seriously and expect our operators to communicate clearly about costs. In your case, it was necessary to use more fuel than expected to flush through the system - perhaps this could have been explained more clearly. When we drain a fuel tank, we take it to a lower level than it has been since it was new! For this reason, although we put in the £20 of fuel as agreed, it might not register on the gauge at the same level it does when you put in £20 at the petrol station - this is because the deficit of fuel is greater to begin with. We appreciate that paying for a misfuel incident isn't cheap - you've paid for the wrong fuel, have to pay to have it removed, and again fill up your tank - but the price that you were charged is a very low price, and there was no attempt to rip you off or abuse your position. It seems that you were at a petrol station and we were with you in about 40 minutes, so hopefully you were not in a vulnerable position during that time. Best regards, Aftercare Team Fuel Fixer Limited

“Amazing service!Joe was a lovely guy and did a great job sorting my car out.Thanks so much Joe.Its very much appreciated.”

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“excellent service. Operator took great care not to "injure" the classic car.”

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“Came on time and completed the job efficiently”

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“Excellent quick service and your mechanic was first class very professional”

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“I couldn't fault the man who came to me, he was very helpful and friendly ten out of ten. Hope not to use you again,but if need arrises then I wouldn't hesitate.”

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“Luckily I didn't have to wait too long, Jonathan was friendly and dealt with the problem, car going fine. I can recommend.”

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“The chap got to us quickly and got us running quickly, so can't fault what they do. Just don't expect to get much/any change out of £450”

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Fuel Fixer is rated 4.8 based on 4,417 reviews