Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 5,074 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a bit longer to arrive than was promised, but the operative was really nice, quick and efficient. A brilliant outcome from a difficult situation. Highly recommend”

Helpful Report

Thank you for your review. We're glad to hear that the operative was nice, quick, and efficient, even if the arrival took a bit longer than promised. We're here to turn difficult situations into brilliant outcomes, and your recommendation means a lot to us! Warm wishes, Team Fuel Fixer

“Was quoted £452 to help with my car after putting the wrong fuel in, was promised £20 worth of replacement fuel, engine clean and fuel drain, the engineer drained the fuel then put 60 miles worth of fuel in (according to dash) that’s not worth £20! then said I should fill up with fuel and find a garage to fit a new fuel filter or I could buy at an extra cost of £30 a bottle of fuel line cleaner and would only need to fill up with £25 of fuel and wouldn’t then need a new fuel filter, as a woman on my own I was already panicking so accepted the fuel cleaner and handed over £482 and so far all is well the point is I was charged £20 for fuel which I didn’t get and fuel line cleaner, that I was charged extra for I have a receipt for £482 and an invoice for £452 saying it was recommended I change the fuel filter.”

Helpful Report

Hi Helen, We appreciate you taking the time to share your experience. Your feedback is invaluable to us as we strive to provide the best possible assistance. Regarding the fuel, this is a comment we often get, and is easy to explain. Under normal circumstances, when your fuel gauge is registering as "empty" there is still a few litres of fuel left there - depending on the size of the vehicle this can be 5-10 litres. When you add £20 to this, it will register on your gauge as £20 plus what was left in your tank. When we add fuel, after doing a drain that completely empties your tank, it looks like it is less than you are used to, because it is, as we are not adding to the 5-10 litres usually left in the tank. I hope that this makes sense. The fuel additive is a fuel system cleaner, which is not included in the price of the job - it is an optional item, and you can decide if you want it or not. We always advise that a fuel filter be changed after we have done a drain, at your earliest convenience - this is in the Permissions and Disclaimer notice that you would have read and signed as understood prior to any work being started on your vehicle. We’re glad to hear that your vehicle is performing well now. If there’s anything further we can do to assist you, please don’t hesitate to reach out. Warm regards, Team Fuel Fixer

“Arrived within a hour and had us on are way in 10 minutes”

Helpful Report

Thank you for your review, Michelle! We're so pleased to hear that we arrived promptly and got you back on your way in no time. Warm wishes, Team Fuel Fixer

“Fast efficient and reliable but very very very expensive would shop about before ringing,as I had quote’s after the works was done for a lot less”

Helpful Report

Thank you for your honest feedback, Michael! We're pleased to hear you found our service fast, efficient, and reliable. We understand that cost is an important factor, and we appreciate your insight on comparing quotes. Your feedback helps us improve, and we want to ensure the best value for our customers. Warm wishes, Team Fuel Fixer

“Great, really helpful.”

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“Thanks for being so prompt, your engineer was brilliant, I was so relieved to get going ,thank you”

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“Very quick service and got to me within 30 minutes”

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“Great service”

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“Was lied to to twice by the call centre. Denied what I was promised at the start of the call. Told they play me recording to say they didn’t say what was said, to only play half the recording! Still didn’t get every thing that was promised to me. Was told 20 minutes, took it because it was quicker than other places but more expensive. 45 minutes later guy arrived.”

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“fast response bit expensive”

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“Quick and easy!”

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“Great service, quick proffessional and polite. Gary who did the work had good advice, was relaxed and very efficient. Only bug bear was the high price, ouch.”

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“Excellent service would strongly recommend”

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“Brilliant lovely polite lad well happy with him”

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“Away on holiday and they rescued our much needed vehicle. Very efficient service and the chap who came out appeared very knowledgeable.”

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“Excellent service from Andy with my classic car”

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“Very good quick service.”

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“Great service on time and sorted my car out, thank you”

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“Excellent service and ge chap who came to me was so good and helpful he is a credit to your company”

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“Great communication and response time Engineer friendly and helpful”

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Fuel Fixer is rated 4.8 based on 5,074 reviews