Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.79

4.8 Rating 6,505 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 6,505 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

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“Good service but still waiting for invoice for work carried out still not received”

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“Turned up within half hour best 450 quid I’ve ever spent”

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“Pete was wonderful”

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“Both the call and the engineer where very efficient and helpful.”

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“Besides the cost (which felt incredibly high) the service on the phone was professional and efficient. The gentleman who turned up was also very good. The only thing is the wait times without knowing. I believe implementing a tracker for the customer like Deliveroo or uber does would have put my mind at ease. I had to make several phone calls to get updates as to arrival and was told a times and both times went way over. It’s the not knowing where or when they will arrive that’s hard as I was stuck at a petrol pump for a couple of hours.”

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“A job well done.”

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“Thank you for taking me out of trouble. My car is working with no issue after you cleaned up my tank.”

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“No answer to my first call, but they called me back within a few minutes. Very helpful office staff and they confirmed their engineer would be able to come within 45 mins. He arrived within the time given. He got the problem sorted and I was able to get on with my journey. The engineer was a friendly dude. So, overall, very happy with the service. It isn't cheap, but worth the money. I've driven the car several hundred miles, including motorways since the fuelling problem and everything is fine. Thank goodness!”

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“Arrived at the time given,quick friendly service”

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“The mechanic, Michal made it a little less worse that got the wrong fuel in the car. He did a good job. Only thing that i disliked is that we did not (uet) get a invoice. We were told that we, as being foreigners, could get the VAT back. That would help a little hence that the service is very good but not cheap 😉”

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“Watch out for the cost and the description of what they will do for you. They don't clean out the tank as they say they will, they don't clean and flush the fuel lines as they say they will, they don't run a full engine diagnostic check as they say they will. However, they will arrive quickly and spend 45 minutes pumping the fuel out, add 10 litres of fuel at £3 per litre, get the car started with easy start or brake cleaner, and take advantage of a distress purchase and charge an exorbitant amount.”

Helpful Report

We’re sorry to hear you felt the service didn’t match what was described, and that the pricing seemed inappropriate. We take your feedback seriously and would like to review the details. In looking at your job, we added £30 of fuel - this would be at pump prices, not £3 per litre. The job notes do state that the tank, lines and filter were cleaned through. Of course we do not actually physically clean the tank as this would require removing it, but all contaminated fuel would have been removed. Per the job notes, your vehicle started easily, indicating that the work needed to resolve the misfuel mistake has been successfully done. Please contact us at aftercare@fuelfixer.co.uk so we can look into this further, if needed. Kind regards, Team Fuel Fixer

“Attended really quickly. Nice chap who made me feel less of an idiot for putting the wrong fuel into my car.”

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“Found this company online after we put the wrong fuel in our car. The service was quick, professional & friendly. I would highly recommend- if you ever do something as silly as we did!”

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“Efficient and friendly customer service. Engineer was efficient and helpful Only gripe is the cost! A bit steep for someone on a state pension.”

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“Great service from Tony!”

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“Fantastic service! Right from the first call, I was given confidence that the problem could be fixed. Kept up to speed with timings and Ian was amazing at making me not feel stupid! And talked me through what was happening as the process took place and getting me back on the road again within the hour! Would highly recommend this service, although hopefully I won’t need it again!”

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“The chap was excellent and very helpful and very knowledgeable and interesting 👍”

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“Fantastic quick service on a Sunday night. Ryan who answered my call was v helpful and supportive and the technician who came was great.”

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“Great service, arrived quickly and explained everything , very pleasant Top marks”

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“Very nice gentleman with all the knowledge and experience- gave us assurance too”

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Fuel Fixer is rated 4.8 based on 6,505 reviews