Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.79

4.8 Rating 4,417 Reviews

96 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 4,417 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

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“The guy that came around lacks competence. He could not restart the van and made no conscious effort to fix the problem. Just giving excuses”

Helpful Report

Hi Kayode, Thank you for your feedback, and I'm sorry to hear about your experience. We strive for competence and professionalism, so it’s concerning to learn that you felt our technician did not meet these standards. For this reason the job sheet was reviewed. Per this data there was a problem with your battery and we asked that you get this sorted out as we were not able to see if the vehicle would start. You have not gotten back in touch with us. The technician has done over 1100 jobs successfully, so is far from incompetent. Best regards, Aftercare Team Fuel Fixer Limited

“My initial call to your HQ was handled professionally and politely and I was given a full explanation as to the steps that would follow. Declan, the technician who resolved the issue was superb. He drained the tank and fuel lines and was thoroughly professional.”

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“the technicien arrived on time , very nice communicative and well dedicate to his job , he explained to me the problem and the cause , the maintenenace time was fast which highly appreciated .”

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“Fantastic service by these guys. Got me out of a fix”

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“I wouldn't recommend you guys to anybody. You drained my fuel which didn't need to be done charge £708 and the problem is still there and I've had no response to the phone calls I've made to get it sorted. I have it all on CCTV the tech never did a diagnosis on the car just stole my £60 of diesel. Complete rip of company. DO NOT USE Also customer service rubbish”

Helpful Report

“To expensive and was trying to rush me over the phone .just wanted to take my card details .”

Helpful Report

Hi Chura, Thank you for sharing your experience, and we apologize for the frustration you feel. It's disappointing to hear that you felt rushed during your call and that our approach seemed overly aggressive. We strive to make every interaction seamless and respectful. For this reason, the call was listened to. In fact, the price charged matched a 2021 price based on a similar earlier incident, so it was a lot lower than our current prices. The sales personnel asked for the card details only after 9 minutes, and a total of four times until you agreed with the price and booking after 14 minutes. Each time he asked for the details, you questioned the price, so he took the time to repeat the procedure and why the price was what it was. Throughout the call, the sales personnel was courteous, explained things clearly to you, and did not in any way sound like he was rushing you or forcing you to book with us. Best regards, Aftercare Team Fuel Fixer Limited

“Bela was absolutely brilliant Polite Knowledgeable And got me back on the road with the hour. Can't say thank you enough.”

Helpful Report

“Having waited four a half hours for the RAC and been told it would be at least another three and half hours, I was absolutely amazed when Fuel Fixer arrived within 10 minutes of me calling them out. Everything was sorted within thirty minutes. Fast, professional and friendly service.”

Helpful Report

“Prompt but costly service”

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“Fast and efficient response, I was back up and running within 4 hours of the call. The work took only 40 minutes and was well executed.”

Helpful Report

Thank you for your review! We're happy to hear that our team was able to provide a fast and efficient service, getting you back up and running in no time. Best wishes, Aftercare Team Fuel Fixer Limited

“They are very good and quick”

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“Lewis (from Newcastle Under Lyme) was a top bloke and did a perfect job, explained everything and just got on with it, top geezer!”

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“Prompt service and vehicle sorted quickly.”

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“Great service arrived in the time given and very quick”

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“Great service, highly reccomended!”

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“Felt so stupid but the engineer was amazing, price was competitive too.”

Helpful Report

Thank you so much for your kind words, Denise! We're thrilled to hear that our engineer was able to help you out and that you found our pricing competitive. No need to feel stupid—sometimes things happen, and we're here to make it easier for you. If you need assistance in the future, just give us a shout! Best wishes, Aftercare Team Fuel Fixer Limited

“Very efficient. Polite. Quick response. Saved the day”

Helpful Report

Thank you so much for your review! We're glad to hear that our team was efficient and polite, and that we could save the day for you. Quick responses are what we strive for, and your feedback means a lot to us. If you ever need assistance in the future, don’t hesitate to reach out! Best wishes, Aftercare Team Fuel Fixer Limited

“They were very quickly with us to get us back on the road which is key when you have deliveries to make.”

Helpful Report

Thank you for your 5* review, Paul! We truly appreciate your recognition of our quick response time. Getting you back on the road efficiently is our top priority, especially when you have deliveries to make. If you ever need our help again, don’t hesitate to get in touch! Best wishes, Aftercare Team Fuel Fixer Limited

Thank you for your 5-star review, Paul! We're thrilled to know that our quick service helped get you back on the road. We understand how important timely deliveries are. If you ever need us again, we’re just a call away! Best wishes, Aftercare Team Fuel Fixer Limited

“Great Services will use again.”

Helpful Report

Thank you for your 5-star review! We're happy to hear that you had a great experience with our services and that you would consider using us again, although hopefully you don't need to! Your satisfaction is our top priority, and we’re always here when you need us. Best wishes, Aftercare Team Fuel Fixer Limited

“Very professional service the guy who was a hungarian was absoultely outsatanding with his proffesional approach and maners can t big the fuel fixer up enough”

Helpful Report

Thank you so much for your 5* review, Ian! We’re really glad to hear that you had such a positive experience with our service and that our team member made a strong impression with his professionalism and manners. Your kind words mean a lot to us, and we truly appreciate your support. If you ever need anything in the future, just let us know! Best wishes, Aftercare Team Fuel Fixer Limited

Fuel Fixer is rated 4.8 based on 4,417 reviews