Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 5,089 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

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“Knowledgable, efficient, friendly and professional”

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“Arrived in 60 minutes and fixed the misfuel within 45 minutes; followed us to the petrol station to make sure we restarted OK there too. Well done.”

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“Very good service and very overpriced but lovely customer service”

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“The driver was very helpful and efficient”

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“Fabulous service from the initial communication over the phone. Very friendly, kind and informative to the quick arrival of the guy that came to our rescue. So helpful and would definitely recommend everytime.”

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“Excellent service provided by an extremely professional engineer. Thanks again, Fiona”

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“Arrived at time we were given. Excellent service.”

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“Its such a relief when you receive such a great and efficient service.”

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“Came prompt and fixed new fuel. Great service”

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“Excellent service, came out to my home within a couple of hours and drained all the fuel and got me mobile again after a hour.”

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“Extremely good service. Arrived on time and did an excellent job. No problems since. Very grateful.”

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“Saved my day, with my stupidity, good customer service timing of arrival were spot on..”

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“Quick efficient discreet”

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“Quick and efficient service with no fuss. Expensive lesson - must check pump colours!”

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“Rude, confusing & unprofessional - My employee had mistakenly filled up our diesel vehicle with unleaded and Initially the service was great with a very quick response time. However, as soon as the job was complete which was 12.44 and after already paying the initial fee , at 12.45 I received a call from Fuelfixer to settle the balance, this happened as I was entering a clients house to do a quote (which I was running late for due to the incident). I mentioned this to fuelfixer and they agreed to call me back in 45 minutes once I had left my clients home to take the payment. Unfortunately within 10 mins I started receiving calls from fuel fixer which I initially ignored as I was with a client. They kept on calling constantly one after another with no pause until I had no choice but to answer at 13.06. I explained that I was stood with a client and that I had already spoken with them where they had agreed to call me back at 13.30. There was no compassion at all from Ryan and instead he was challenging and argumentative towards me which was not only embarrassing for me whilst I was stood next to my client but could also have an impact and on the outcome of whether we get the job or not. Rude, confusing and unprofessional. 0 stars for politeness & communication. 4 stars for response.,”

Helpful Report

Hi Nikki, Thank you for sharing your experience with us. I’m truly sorry to hear that your interaction did not meet your expectations and that you felt the service was unprofessional. It’s important to us that our customers feel respected and understood, especially in a stressful situation like yours. I appreciate your acknowledgment of the initial quick response; however, I regret that our subsequent communication caused frustration. We understand the urgency of your situation and your need for professionalism while attending to your clients. It’s concerning to hear that our team did not handle your call with the care and compassion we strive for. Your feedback is invaluable, and I will ensure it is addressed with our team to improve our communication practices moving forward. If you would like to discuss this further or if there’s anything else we can assist you with, please don’t hesitate to reach out. Best regards, Aftercare Team Fuel Fixer Limited

“Did the job got me out of the sh1t”

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Thank you for your review, Damien! We're pleased to hear that we could help get you out of a tough spot! Best wishes, Aftercare Team Fuel Fixer Limited

“45 mins after making the call the van arrived. I was updated 10 mins before arrival. I wouldn't hesitate to recommend Fuel Fixer to friends and family”

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“We would like to thank everyone who was involved in helping us as we were in an area we didn't know with a very poor phone signal but the person on the phone was very helpful, polite and friendly and Jay who came out to us was brilliant and got us sorted out and on our way as soon as possible. Once again thank you very much.”