Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 5,089 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was good. Customer service on the phone the Engineers. But the price £880 for an hours work flushing diesel in and out of the van. I had no choice to pay it after adding Adblue in the diesel tank by mistake.”

Helpful Report

Thank you for your feedback – we’re pleased to hear that both the customer service and the engineer met your expectations. We understand that the cost may have come as a surprise, especially in an already stressful situation. AdBlue contamination can be complex and time-sensitive to resolve properly, and our pricing reflects the specialist service, and technician expertise required. It should also be noted that had you taken the van to a dealership or garage, it could have cost a lot more (we've seen quote of £12K to replace all engine parts after an adblue error) and been off the road for a few days. This way, you were quickly sorted out and back on the road. As is said, time is money. That said, we truly appreciate you choosing Fuel Fixer, and we’re glad we could help get you back on the road. Best wishes, Aftercare Team Fuel Fixer Limited

“Excellent service, prompt an efficient.”

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“They were fantastic ! From Alex on the phone to Florin who actually did the job , they were so efficient and helpful I can’t praise them highly enough”

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“Very quick and very helpful.”

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“Seem like con-artists Prior to my oil change I stupidly put around 50mls of engine oil flush into fuel tank instead of engine (thought was the fuel cleaner additive)! Doh! Did not start engine and went to Tesco in my other car to get container of petrol. Tesco gave me Fuel-fixer card and telephoned them up. The person who answered was Michael (presume was the owner or manager) and put me on hold until he called their “senior engineer”. Stated it will damage the engine and fuel system and that it is far more complex than simply putting petrol in a diesel. He said will be £638 (including vat). I stupidly agreed and said he had a technician a short distance away. I spoke to my spouse who agreed was ridiculously expensive and advised getting a second opinion. which I called back Fuel-fixer 10 mins later and was met with hostility from Michael, he gave lots reasons why this needs to be done, how they are the experts and that RAC or AA would tow me to a garage and be expensive and they would not fix the issue, damage engine etc. I said no I want a second opinion and he asked if I wanted to speak to their engineer which I said no. He was very argumentative and rude and at one point stated that the guy was on his way and had disturbed his dinner with his family to come to me etc. I said no and ended the call. The technician who had not left Dundee yet then called me for directions and I explained I am not happy paying £638 and wanted a second opinion. He (Dave I think) was one of the nicest people I had ever spoke to and very courteous and understanding. He called back a short time later and said he’d spoken to central dispatch who I had spoke to earlier and now offering to do it for £400. I reluctantly agreed as need my car and he turned up within 30 mins to drain, flush and put 20 litres petrol and the petrol I had bought in. He was very nice, very friendly and chatty and explained everything he was doing including checking for fault codes with the engine running for 15mins. Funnily enough when I asked I had not disturbed his dinner (was now 7.30 pm). So, ridiculous price but fantastic technician who came out who fixed the issue. In summary would never use again simply because of the extortionate price and the attitude of the central office.”

Helpful Report

Hi Ross, Thank you for taking the time to share your experience. I’m truly sorry to hear that you felt our pricing was excessive and that your initial interactions were frustrating. We strive to provide prompt and effective service, and it’s clear we fell short in your situation. While our technicians work hard to address breakdowns and ensure your safety on the road, I regret that you felt pressured during your call to our office. We value all our customers and aim to maintain a friendly and professional environment, even in challenging circumstances. I’m pleased to hear that our technician was able to resolve your issue and was courteous throughout the process. Your feedback is crucial, and I will make sure your concerns about our communication and pricing practices are taken seriously as we aim to improve our service. If there’s anything else you’d like to discuss or if you have further concerns, please feel free to reach out. We appreciate your input and the opportunity to learn from your experience. Best regards, Aftercare Team Fuel Fixer Limited

“GREAT AND VERY QUICK SERVICE :)”

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“Excellent communication and attended within 30 minutes.”

Helpful Report

Thank you for your review, Mark! We're happy to hear that our communication was top-notch and that we were able to attend to your needs so quickly. We appreciate your positive feedback! Best wishes, Aftercare Team Fuel Fixer Limited

“Very poor”

Helpful Report

Thank you for the 1* review - we do take these seriously. We therefore looked into your job, and found that your complaint was that the technician was not with you long enough, and yet there is no mention of any known issues since we did the work. As far as we can tell, the technician dealt with your misfuel situation in an efficient manner, got the job done and left.

“Very pleasant & efficient technician sent from Dundee - heb made quick fuss free work solving our mistake with fuelling - and left us feeling much happier at the end of the experience than we were at the start”

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“Great fast service”

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Thank you for your review, Richard! We’re glad to hear that you experienced great fast service. Your satisfaction is our priority, and it means a lot to receive such positive feedback. Best wishes, Aftercare Team Fuel Fixer Limited

“A very quick response to my phonecall with clear explanations and an estimated arrival time. Once the engineer arrived, the problem was sorted quickly. I highly recommend turning to Fuel Fixer.”

Helpful Report

Thank you for your review, Richard! We’re delighted to hear that you received a quick response and clear communication from our team. It’s great to know the engineer tackled the problem efficiently. Your recommendation means a lot to us! If you need any further assistance, don’t hesitate to get in touch. Best wishes, Aftercare Team Fuel Fixer Limited

“Came on time was pleasant and polite did a really good job very pleased rate at 5 stars .good job well done”

Helpful Report

Thank you for your review, Aldert! We're pleased that our team arrived on time and provided polite service while doing a great job. Your kind words and five-star rating mean a lot to us! If you need further assistance in the future, don’t hesitate to reach out. Best wishes, Aftercare Team Fuel Fixer Limited

“Service was quick and the man did the job effectovely and explained everything as he went. It was however very expensive for the amount of time it took”

Helpful Report

Thank you for your review, Nicola! We're pleased to hear that you found our service quick and effective, and we appreciate your feedback on the cost. We strive to provide value with every job we undertake, and we understand that expenses can be a consideration. If you have any further questions or need additional assistance, feel free to reach out. Best wishes, Aftercare Team Fuel Fixer Limited

“very quick turned up drained the tank no spilage”

Helpful Report

Thank you for the review, Keith! We’re thrilled to hear that our team was quick and efficient in draining the tank without any spillage. Your satisfaction is what we strive for, and it’s great to know we met your expectations. If you need anything else in the future, just let us know! Best wishes, Aftercare Team Fuel Fixer Limited

“Fast and friendly service”

Helpful Report

Thank you for your kind review, Lori! We're so glad to hear you experienced fast and friendly service. Our team is dedicated to making sure our customers feel valued and well taken care of. If there's anything else we can assist you with in the future, please don’t hesitate to reach out! Best wishes, Aftercare Team Fuel Fixer Limited

“Lee was great. Super helpful”

Helpful Report

Thank you for the review, Liddy! We're delighted to hear that Lee was super helpful during your experience. Best wishes, Aftercare Team Fuel Fixer Limited

“First time I've used this service and I was not disappointed. Excellent service”

Helpful Report

Thank you for your review! We're delighted to hear that you had a great first experience with our service. Delivering excellent service is our top priority, and it's wonderful to know we met your expectations. If you ever need assistance again, don’t hesitate to reach out! Best wishes, Aftercare Team Fuel Fixer Limited

“Quick, polite,efficient but an expensive mistake”

Helpful Report

Thank you for your review, David! We're glad to hear that you found our service quick, polite, and efficient. We always aim to deliver quality work, and we appreciate your honesty regarding the cost. If there's anything we can do to assist you further or if you have more feedback, we're here to help! Best wishes, Aftercare Team Fuel Fixer Limited

“Fuel Fixer provided an excellent service! Super quick response time and a very supportive technician who knew exactly what to do. Best service I’ve experienced—always reliable. I’ll always recommend them to others!”

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“Expensive but he put us at great ease and relief with his knowledge and workmanship.”

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Fuel Fixer is rated 4.8 based on 5,089 reviews