Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 5,089 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

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“It was like a super hero turned up! The petrol station wanted me to move my car but Fuel Fixer spoke to them. So I didn’t have to start the engine and risk more damage! The work was excellent and the cost was over £400 but my Freelander has run well since. A lot cheaper than my mistake could have been! Thanks to the super hero in Somerset who was delightful and knowledgeable ( you know who you are!)”

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“Very speedy to help. My engineer did an excellent job of changing and cleaning my fuel tank and hose. Highly recommended.”

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“Excellent service”

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“Great service, speedy response and excellent customer service. Highly recommended company.”

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“Good service however very expensive for the average customer”

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Thank you for your feedback, Steven! We're glad to hear you found our service to be good. We understand that pricing can be a concern, and we always aim to provide value that reflects the quality of our work. Your input is greatly appreciated and helps us continue to improve our services. Best wishes, Aftercare Team Fuel Fixer Limited

“Tony was his usual competent, efficient & friendly self. This was the second time we had met. The first was on the Shetlands where i had put Adblue into my diesel campervan tank. They promptly sent him up on the overnight ferry from Aberdeen. And i was good to go. No problem, minus £3500. And we hoped we’d not have to see each other again! In the latest episode, i had put a lot of petrol into my near empty diesel tank. Not good for me having repeated a similar mistake. This time Tony came up to Grantown-on-Spey from Aberdeen and finished the job in an hour. Significantly less distance and time than the Shetland trip. Cost, nearly £1600. Ouch! I should have taken shares out in Fuel Fixers. Its my own fault. As a retiree I couldnt afford to pay either occasion, but i managed. The campervan is my full-time home and biggest asset, other than my good health. I could not afford to NOT get the right people to do the job. For me that is not an option. I need to look after the van and ensure its reliability. Tony doesn't set the charge rates, but i wonder if Fuel Fixers sets its rates on the basis of business clients for whom vehicle or machinery down-time costs them money. Unlike domestic recreational vehicle owners like myself for whom vehicles do not generate any income, and the Fuel Fixers costs are therefore disproportionately higher for them. Im not sure whether this is what Fuel Fixers consciously intends? Or whether there is a case for some form of stepped or sliding cost scale? I understand that ‘a job is a job’ regardless of who it is for, and that Fuel Fixers are not running a charity. But i wonder if the original business plan for setting up Fuel Fixers didnt envisage the recreational vehicle market in its cost structure and strategic marketing and profit outcomes. This comment is not intended as criticism. Rather as heart-felt constructive feedback from someone who was unfortunate enough to do the ‘same’ thing twice within a matter of months and is £5000 lighter and still paying it off. Regards Keith PS. Thank Tony for me, again. He did a great job on both occasion and i learnt so much from him on each occasion.”

Helpful Report

Thank you for your thoughtful review, Keith! We're really pleased to hear that Tony provided you with competent and efficient service on both occasions. It’s understandable how costly mistakes can quickly add up, and we appreciate your insights regarding our pricing structure. We do indeed have a structure in place which is dependent on vehicle type, location and what the mistake is, rather than what the vehicle is used for. Your feedback is invaluable as we continuously seek to improve our services for all types of customers, including recreational vehicle owners like yourself. We also want to express our gratitude for your loyalty—even if the circumstances weren't ideal! We’ll be sure to pass along your thanks to Tony for his hard work and support. Take care, and thanks again for sharing your experience! Best wishes, Aftercare Team Fuel Fixer Limited

“Great job done well and quick no trouble”

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“Good service”

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Thank you for your review, Khalid! We're glad to hear that you received good service. Best wishes, Aftercare Team Fuel Fixer Limited

“It was my daughter’s error/car and whilst your ‘engineer’ sorted the issue, the amount you charge, is a disgrace. £400 + VAT, the diesel, but to then be ‘advised/recommended’ to add an additive at an additional £30, is robbery. My daughter’s fault, but If I had not been there to cover the costs, my daughter, who had her 3 year old and 9 month old with her, would have been stranded. I’ve never had to use the services of your type of operation and I hope that remains the case. Disgrace how you operate.”

Helpful Report

Hi John, Thank you for taking the time to share your thoughts. I'm genuinely sorry to hear about your experience and your concerns regarding the pricing. Our charges are reflective of the service and expertise that our engineers bring to quickly resolve issues and ensure safety on the road. I understand that an additional recommendation can feel frustrating, especially in a pinch, and I apologize if it felt like an unwelcome upsell rather than a helpful suggestion. Your daughter’s safety, especially with young children, is incredibly important to us, and we strive to do everything we can to get customers back on the road as smoothly as possible. I appreciate your feedback and will ensure that it is taken into account as we continue to refine our services. If you have any further concerns, please feel free to reach out directly. We value every opportunity to improve. Best regards, Aftercare Team Fuel Fixer Limited

“Excellent Service definitely recommend this Company”

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“The gentleman came sorted it out really quick would recommend your firm”

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“Excellent service. Very polite. Got the job accomplished. Would definitely reamend. Just wish didn't make this experience mistake 😆.”

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“Very helpfull. Many thanks”

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“Kept informed at eta and gentleman who attended my vehicle was very friendly and explained the procedure”

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Thank you for the positive feedback, Raymond! We're thrilled to hear that you were kept well-informed and that our technician made a good impression with his friendliness and clear explanations. Your experience matters to us, and we appreciate your trust in our service. Best wishes, Aftercare Team Fuel Fixer Limited

“Excellent service. They arrived half an hour after I phoned. Pleasant, helpful mechanic, and the whole operation was completed within the hour. I wouldn't hesitate to recommend them 👍🏻”

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“Excellent service highly recommend”

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“Excellent service although nearly £500 for 10 minutes work was very expensive”

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“Bela came out to rescue me! He was amazing; polite and very efficient. Car was much happier afterwards! :)”