Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.79

4.8 Rating 5,744 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,744 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

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“After stupidly putting petrol on my diesel (1st time in 49 yrs). I needed issue sorting ASAP, after the call , they were there in 50 mins. Great. Then the guy called to say he was 7 mins away. Great. After an hour all was sorted. Great. But £498... really. I'd have given 6* had it have been £300. Still it's a life lesson, and those aren't normally cheap.”

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“I felt it was very expensive and could be cheaper although that said the chap who came out (JAY) was very polite and professional and made sure that my van was running properly even though it meant coming back the next day”

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“They were very quick to get to me and very efficient. My only concern is that it is very expensive. I think the cost should be on based on the amount of fuel to be removed.”

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“Great service got to me in an hour and drained and cleaned the feul lines .put 10litres back in too...”

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“Very rapid getting on a Friday of a bank holiday and got the job done without laughing at me for my schoolboy error”

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“Very good service, quick and efficient. Bence the operative that fixed my motorcycle was very knowledgeable polite and a credit the Fuel Fixer workforce.”

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“Professional, knowledgable and efficient”

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“Very fast to sort out my problem; the Engineer who came was very efficient, polite, and very accomplished in what he did. Furthermore, as I was going out immediately after his work, he waited for a while to ensure that my vehicle started smoothly and I was on my way. An expensive exercise, the first in over 60 years of driving, but cannot fault the quality of the work carried out.”

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“Good support when initially contacting Fuel Fixer, and kept up to date about expected time of arrival. Gaz was prompt, helpful, and I was soon on my way. The cost of the service was high, but can't fault anything else.”

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“Your fuel fixer crew are very understanding and very polite and explained everything they had to do to get my car back on the road”

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Thank you for your kind words, Dennis! We're so glad to hear that our team was understanding and polite while explaining the necessary steps to get your car back on the road. Your satisfaction is our priority, and we appreciate your feedback! Warm regards, Team Fuel Fixer

“Good service the person doing the job was a very nice man”

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Thank you for your review, Martin! We’re delighted to hear that you had a positive experience and that our team member (Soma) made a good impression. We always aim to provide friendly and efficient service! Warm regards, Team Fuel Fixer

“Quick service. Price was ok as well.”

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Thank you for your review! We're happy to hear that you found our service quick and the pricing reasonable. Your feedback means a lot to us! Warm regards, Team Fuel Fixer

“I have a rave review for this company but after I discovered that the £10 of petrol he puts in from his can is not £10 at all - or at least not from pump rates - he empties thé csn in your petrol tank and then gets you to fill it up - that comes to £10 at the pump but I think some is poured into his tank before he gets to you... I would also Google other company's - AA offer this service too, wish I'd known than before I panicked into using this company.”

Helpful Report

Good morning - we are glad to hear that all was "rave", except, it seems, a misunderstanding over the fuel. When your fuel gauge is telling you that your tank is empty, there can be anything between 5-10 litres of fuel still in the tank, not registering on the sensor. When you then add £10 of fuel, you will notice a difference on your gauge, as you are adding £0 on to the existing 5-10 litres. When we completely drain your tank, there is nothing left in it, meaning that when we only add £10, it doesn't really show up. There's enough to start the vehicle and move it a little way, but you will have to put more fuel in. We always advise that any customer top up their tank, as this dilutes any residual contamination. So, it is not the case that less fuel was put in than you paid for at pump price, only that it looks less as you are used to a different picture. This is a common misunderstanding. Kind regards, Aftercare Team Fuel Fixer Limited

“Professional and polite made to feel at ease”

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Thank you for your feedback, David! We’re glad to hear that you felt comfortable and appreciated our professionalism and politeness. Warm regards, Team Fuel Fixer

“A very good and very quick service. Good help on the phone and the engineer who came out was top class.”

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Thank you for your review, Lee! We're thrilled to hear you received quick service and that our engineer (Andor) provided top-notch assistance. It's always our goal to deliver great service, and your feedback really motivates us! Best wishes, Team Fuel Fixer

“very happy the gentleman was very pleasant & courteous”

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Thank you for your review, Colin! We’re glad to hear that Gabor made a positive impression with his pleasant and courteous attitude. Warm regards, Team Fuel Fixer

“They charge me too much, £418, for fuel drain, I called other company, they ask for£206. and when I try to cancel my service with them, they refuse to cancel it.”

Helpful Report

Hi Maan, Thank you so for your review, but this does not reflect the matter. You called in, had a price with VAT quoted, and you accepted that price. Over 45 minutes later, you called and had a 1-minute conversation in which you stated that you had just seen the text (sent as confirmation at the time of booking, ie 40 minutes before), and felt that the price was too high. You then wanted to cancel. At that point, the engineer was less than 20 minutes from your door, and you were told that we would not be willing to cancel. Had we agreed and cancelled, the deposit would have been lost per our Terms and Conditions. You acknowledged this and that was that. You did not make it known to us that after booking with us, you had continued to call around and had found somewhere cheaper. At the end of the day, we did a good job in sorting your vehicle out. You, per the job sheet, agreed with this and were willing to leave a positive review. In the review that you left, your only issue is with the price, but you were made fully aware of this before we booked you in! Best wishes, Team Fuel Fixer

“The engineer was very professional and efficient”

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“5 Stars. The advisor when I called call was very good at explaining the process and answered my questions in a efficient professional manner. The mechanic who sorted the problem out was equally very good. He explained the process and answered all the questions professionally.”

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“Very prompt response and reassurance . Explained what the problem was and what needed doing . Advised further re what to do ie fill up with fuel and change filter.”

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Fuel Fixer is rated 4.8 based on 5,744 reviews