Terrible. Bought a Drinks fridge for our new office, phoned the company to make sure it would be able to be delivered into the office building staff as its being renovated and was told no problem. after purchasing i was told that this was now not a possibility and someone would have to go meet them outside the office as they would not even bring it into the door. Unless we paid £65 extra to take it into the lobby, not even into the lift and into the office. The person i spoke to was very apologetic as it was the delivery companies problem. but was still unable to sort it and we had to organize for someone to travel to the office and be there to collect it. If they know this delivery company is an issue why're they using it?
Posted 3 years ago
Thank you for your review. Please accept our apologies that you are dis pleased with the delivery company. All commercial deliveries are classed as kerbside delivery. The delivery companies will bring the unit to the nearest access point but do not bring them into the site unless the position and un pack service is requested. As this is an extra service it is chargeable. This is due to deliveries being made by a 1 man crew. They do not bring the units inside in case they damage the unit, the property or themselves. It is the suppliers that arrange the deliveries through their own choice of transport company,so we do not have control although we have strongly requested for this delivery company not to be used. I have passed on your review to them as we aim to please our customers not disappoint.
Posted 3 years ago
Fridge Freezer Direct is rated 4.73 based on 1,074 reviews

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