Galley Slaves Catering
Order took 4 days to process
Once processed was given a 10 day delivery date and arranged for someone to be in all day to take delivery.
At 11pm I received an email saying my delivery would be the next day ( a different day than they said) and that if nobody was in there would be a re delivery charge.
Poor disorganised service. Have gone elsewhere ( Hopkins) for the other items I needed and got better service at same price.
Posted 3 years ago
Thank you for your review. I have looked into your order and it was placed at 08.32 am and confirmed within an hour of the order being placed at 09.33 am.
The delivery lead time for this unit is within 7-10 working days. We contacted you via email as the contact number entered on the online order was incorrect. The email was sent the day before the delivery 06/10/16 at 10.34am. We book all deliveries in the day before it is due. This was for delivery on the 5th working day 07/10/16. As in the terms and conditions accepted at the point of order and we remind customers when booking in that charges may apply if there is no-one there to accept the delivery. This is so these charges can be avoided as all commercial deliveries are between 8am and 6pm. You did request the delivery date to be changed but as this was on the day of delivery we could not facilitate this. The delivery was successfully made at 3.15pm on the 07/10/16. We apologise that having the delivery early was not to your satisfaction.
Posted 3 years ago
Fridge Freezer Direct is rated 4.73 based on 1,074 reviews

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