FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.71

4.7 Rating 1,614 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

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FFD Commercial Refrigeration 5 star review on 30th October 2024

Alex Manweiler

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely loved the appliance”

Helpful Report

Posted 5 years ago

We're glad you are happy with your order. Please get in touch if we can help you with anything in the future.

Posted 5 years ago

“Exceptional service as always; can't recommend highly enough.”

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Posted 5 years ago

Thank you for your kind response. We aim to please.

Posted 5 years ago

“Very easy to order, with helpful staff. Kept informed re delivery every step of the way”

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Posted 5 years ago

Thanks for the positive feedback. We love happy customers!

Posted 5 years ago

“Simple , truthful and delivered . Excellent”

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Posted 5 years ago

Thank you for your great feedback. Customer service is our number 1 priority. We're pleased we could help!

Posted 5 years ago

“Great service, prompt delivery, great price and products!”

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Posted 6 years ago

Thank you for your positive feedback. We aim to please!

Posted 5 years ago

“We ordered a fridge, which arrived on time and runs perfectly. We had issues regarding collection of a fridge - the collection company gave us a smaller time window than FFD so we missed it. Not the company's fault, however when I addressed this issue, the woman on the phone was short, rude and condescending. This was eventually refunded so they get credit for this, however the customer service and the loops I had to jump through to get this left a bad taste in my mouth.”

Helpful Report

Posted 6 years ago

Thank you for your review. We're pleased you were happy with your purchase however we are sorry to hear that your fridge collection didn't run smoothly. Your arrangements were made regarding collection directly with a third party transit company and as such we were not privy to specific time frames. We always advise that any collection will take place up to 5 working days from receipt of payment, a service that we did honour. We believe that there may have been confusion in communications between you, ourselves and the transit company, confusion which our customer services team tried to explain at the time. We were not obliged to issue a refund however did so as a gesture of goodwill. We are sorry you feel as if you didn't receive the quality service we endeavour to provide. We are always looking to improve and will take your remarks into account.

Posted 5 years ago

“It was all exactly as you would want!”

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Posted 6 years ago

And that's all exactly as we want, thank you for your review!

Posted 6 years ago

“Service was quick and easy. Had my freezer ordered and delivered within the week. Step by step delivery info. Would definetely use this company again.”

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Posted 6 years ago

We're glad to be of service, thank you for your review!

Posted 6 years ago

“Fastest service. Good choice FFD.”

Helpful Report

Posted 6 years ago

Thank you for your review, we're glad to hear you're happy with your purchase!

Posted 6 years ago

“Delivery and available great , damaged on arrival.”

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Posted 6 years ago

Thank you for your feedback. Unfortunately, damages during delivery do occasionally occur however we always aim to remedy the situation quickly and fairly, with as little inconvenience to the customer as possible. We are glad you were happy with all other aspects of your purchase from FFD.

Posted 5 years ago

“Good service and quick delivery . Helpful lads delivered the goods”

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Posted 6 years ago

Thank you for your 5 star review. We love happy customers!

Posted 5 years ago

“Excellent service”

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Posted 6 years ago

Thanks for your positive feedback. We aim to please!

Posted 5 years ago

“The service we received was very good. Delivery driver was also very good”

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Posted 6 years ago

Thank you for your review, we're pleased to hear you were happy with our services!

Posted 6 years ago

“Happy with the product and your prompt delivery.”

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Posted 6 years ago

Thank you for your review, that's great to hear.

Posted 6 years ago

“The two men delivering were very helpful and put the fridge where we needed it so gave them a coffee”

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Posted 6 years ago

We're pleased to hear it, thank you for your review! (And the coffee!)

Posted 6 years ago

“We were delighted with the quick and efficient service”

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Posted 6 years ago

Thanks for your 5 star review. We love happy customers, good customer service is our number 1 priority!

Posted 5 years ago

“Professional team, helpful, very quick delivery, perfect quality”

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Posted 6 years ago

We're happy you're pleased with your order - thanks for your review!

Posted 6 years ago

“Excellent service from Tony, order changed several times before we finalised and he was most helpful. Keen pricing on appliances and fabricated benches/sinks etc, all arrived speedily and well packaged. Would use again”

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Posted 6 years ago

Fantastic to hear, we'll pass on your compliments. Thank you for your review!

Posted 6 years ago

“Excellent service . Polite driver. Lovely value for money fridge. Would recommend to anyone”

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Posted 6 years ago

Thank you for the review, we're glad you were happy with your experience with us!

Posted 6 years ago

“Excellent service fast delivery”

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Posted 6 years ago

We're happy you're pleased with your purchase, thanks for the review!

Posted 6 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,614 reviews