FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.71

4.7 Rating 1,669 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,669 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

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Anonymous

Anonymous // 01/01/2019

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“Credit card charge a bit annoying when other forms of payment e.g. Paypal not offered. Delivery company very inflexible. Otherwise, the fridge arrived in good condition.”

Helpful Report

Posted 11 years ago

“Quick And easy ordering, got my stuff earlier than expected. Al the obscure stuff I need for "handcrafted soap & skincare business. Please reduce some of your packaging. Loganberry, wiltshire”

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Posted 11 years ago

“The adviser on the phone was very helpful and friendly and was able to answer all the questions regarding the product. Delivery was quick and efficient. I would definitely recommend to my friends and family. Prices are reasonable and service was very efficient.”

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Posted 11 years ago

“Excellent service, kept informed regularly.”

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Posted 11 years ago

“The product is working well and the delivery service used was more than helpful. Would use FFD again when the need arises.”

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Posted 11 years ago

“This is the first time we have used Fridge Freezer Direct.The website was very comprehensive and easy to follow.Ordering was straightforward and our order was delivered within 3 days.Excellent service.”

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Posted 11 years ago

“Happy overall.”

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Posted 11 years ago

“very quick service and delivery. Plenty of choice. Would order again”

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Posted 11 years ago

“Appalling service. Ordered a knife set and individual knife on 12.04. Got a phone call on 14.04 saying that the individual knife I ordered would not be available for at least another 6 months.I asked to cancel that item from my order which was agreed. I then received an email confirming my order but had an order acknowledgment attached with the canceled item showing. I received a further email on 15.04 informing me that one of the items from the 5 piece set I ordered would not be available until June with an offer of part shipping the order now and sending the remainder later. I asked to cancel my entire order as it was a gift and waiting until June was unacceptable. I received confirmation of the cancellation on the same day which stated a refund would take 7 days! To this point I was not aware I had been charged for items that were never in stock. The 7 days stated in my email confirmation has now passed and no refund has shown in my account. I have just called FFD to find out why the refund has not been paid to be told that its 7 working days for the transfer to take place, not 7 days like the email states. Its appalling that my money is taken instantly with no ability to fulfill my order, and then takes 7 working days to return it.”

Helpful Report

Posted 11 years ago

Thank you for your review. Please accept our apologies in your order not being fulfilled. On the back of your review we have revised our website and will be making adjustments to avoid this in the future. FFD is a drop ship company and at the time for on-line orders we did not have visibility of the stock until we place the order with the manufacturers. We have over 15,000 items on our website and as we do not hold the stock here ourselves it is unfortunate that the items that you had ordered were not available at the time. Our aim is to please our customers so we are liaising with the manufacturers to improve the service that we give. Orders cannot be placed with out prior payment as on all websites. We did contact yourself as soon as we were made aware to let you know of the stock issue. With regards to the refund we have adjusted our responses in the future to read up to 7 working days. When refunds are issued it is dependant on the individual bank as to how quickly it is processed through they're systems.

Posted 9 years ago

“100% satisfied”

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Posted 11 years ago

“Competitive price and swift and efficient delivery. Only small gripe was that the fridge still had a German 2 pin plug on it. A swift trip to the DIY shop whilst the fridge was settling in it's new location soon had it sorted.”

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Posted 11 years ago

“I called the company for advice and received an excellent recommendation. I bought a multidech display fridge that was delivered within a couple of days and the delivery company were great. I would use FridgeFreezerDirect again.”

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Posted 11 years ago

“Outstanding service, highly recommend”

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Posted 11 years ago

“Very quick and helpful delivery.”

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Posted 11 years ago

“Product as described - quick delivery”

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Posted 11 years ago

“First Class Service. Delivered on time. Driver very Helpful”

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Posted 11 years ago

“Totally satisfied with my product and prompt delivery”

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Posted 11 years ago

“I would happily use FFD again and all staff were polite and friendly”

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Posted 11 years ago

“Website easy to use. Goods delivered very quickly and in good condition, well packed.”

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Posted 11 years ago

“Easy to order, delivery took 5 days as ordered just before the weekend.”

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Posted 11 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,669 reviews