FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.71

4.7 Rating 1,795 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,795 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had issues with my card payment so recieved a call (that i missed because i was at work) asking for the banks authorisation code. I called back to be told there was issues with the phones and i would recieve a call back within 30 mins. I never recieved the call or the goods. WORST CUSTOMER SERVICE EVER!!!!”

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Posted 11 years ago

“I ordered a dishwasher which has never worked. An engineer found 2 bolts in the PCB unit which caused it to blow (an engineer we had to sort out as they would not). One person stated on the phone that I was only covered for parts on the Warranty even though it never worked. I'm shocked, I run a business and would never treat a customer this way.”

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Posted 11 years ago

“*** A return call promised we are still waiting a week later!!!”

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Posted 11 years ago

“Appalling service. Ordered a knife set and individual knife on 12.04. Got a phone call on 14.04 saying that the individual knife I ordered would not be available for at least another 6 months.I asked to cancel that item from my order which was agreed. I then received an email confirming my order but had an order acknowledgment attached with the canceled item showing. I received a further email on 15.04 informing me that one of the items from the 5 piece set I ordered would not be available until June with an offer of part shipping the order now and sending the remainder later. I asked to cancel my entire order as it was a gift and waiting until June was unacceptable. I received confirmation of the cancellation on the same day which stated a refund would take 7 days! To this point I was not aware I had been charged for items that were never in stock. The 7 days stated in my email confirmation has now passed and no refund has shown in my account. I have just called FFD to find out why the refund has not been paid to be told that its 7 working days for the transfer to take place, not 7 days like the email states. Its appalling that my money is taken instantly with no ability to fulfill my order, and then takes 7 working days to return it.”

Helpful Report

Posted 11 years ago

Thank you for your review. Please accept our apologies in your order not being fulfilled. On the back of your review we have revised our website and will be making adjustments to avoid this in the future. FFD is a drop ship company and at the time for on-line orders we did not have visibility of the stock until we place the order with the manufacturers. We have over 15,000 items on our website and as we do not hold the stock here ourselves it is unfortunate that the items that you had ordered were not available at the time. Our aim is to please our customers so we are liaising with the manufacturers to improve the service that we give. Orders cannot be placed with out prior payment as on all websites. We did contact yourself as soon as we were made aware to let you know of the stock issue. With regards to the refund we have adjusted our responses in the future to read up to 7 working days. When refunds are issued it is dependant on the individual bank as to how quickly it is processed through they're systems.

Posted 9 years ago

“I made an order of 2 fridges on 09 OCT, called to check if they would be delivered on 11OCT, Friday. Got a confirmation, confirmed it to my client. Then on Thursday I got a call from delivery company that the delivery will only be Monday. Called FridgeFreezerDirect again, they checked the recording of my previous conversation and said "yes, we did confirm the delivery on Friday, but there is nothing we can do now, the delivery will be on Monday" So I had to find and hire a courier on Friday to go from London to Milton Keynes to collect the fridges and deliver them to Central London. One of the worst customer service experiences, that I have ever had and a very disappointing attitude. First and list time that I ordered”

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Posted 12 years ago

“I was promised for a delivery in 5 days by the customer services on an email, then after 5 days when I called to check where my freezer was they first said we did not receive your payment. I proved that I paid straight away,then they said we never promised to deliver it in 5 days, then I proved that they actually did promise on an email. They did not want to help me out in anyway and I took them to court in the end.”

Helpful Report

Posted 12 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,795 reviews