Appalling service. Ordered a knife set and individual knife on 12.04. Got a phone call on 14.04 saying that the individual knife I ordered would not be available for at least another 6 months.I asked to cancel that item from my order which was agreed. I then received an email confirming my order but had an order acknowledgment attached with the canceled item showing. I received a further email on 15.04 informing me that one of the items from the 5 piece set I ordered would not be available until June with an offer of part shipping the order now and sending the remainder later. I asked to cancel my entire order as it was a gift and waiting until June was unacceptable. I received confirmation of the cancellation on the same day which stated a refund would take 7 days! To this point I was not aware I had been charged for items that were never in stock. The 7 days stated in my email confirmation has now passed and no refund has shown in my account. I have just called FFD to find out why the refund has not been paid to be told that its 7 working days for the transfer to take place, not 7 days like the email states. Its appalling that my money is taken instantly with no ability to fulfill my order, and then takes 7 working days to return it.