FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.71

4.7 Rating 1,795 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,795 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Before buying for this place double check because if u want to return or refund it they will refuse to take it back and also I'm still waiting from them to see why the wheels not locking”

Helpful Report

Posted 2 years ago

Thank you for your feedback. In contrast to what you have said in your review, we do accept returns and issue refunds in certain situations, such as when equipment is delivered faulty and it cannot be repaired by the manufacturer. Unfortunately, as is clearly stated in multiple places on our website, user error during ordering is not accepted as grounds for return or refund. As is detailed on the product page, the unit you ordered has a hinged lid not sliding and the castors are non-lockable; this has been explained to you previously. We strongly urge all of our customers to check the specifications of the product they are buying prior to order to ensure that it is suitable for their needs. If customers have any queries, need further clarification on specifications or wish to check that the equipment is what they need before placing an online order, we encourage them to contact our sales team by phone, email, WhatsApp or live chat, who can then make sure that the intended product is a suitable choice for their needs. If you wish to discuss this further please contact our team who will happily explain our policies to you. The FFD Team

Posted 2 years ago

“Terrible , fridge temperature doesn’t work , properly, said can’t take back once out of box & switch on ! Don’t buy from them !”

Helpful Report

Posted 2 years ago

Thank you for your feedback Darren and we apologise for any inconvenience. This is still an ongoing issue and our warranty team are working with you to find an agreeable resolution. We appreciate your co-operation.

Posted 2 years ago

“Didn't receive it, very poorly I must say. Won't be order here again at all!”

Helpful Report

Posted 2 years ago

Thank you for your feedback. When you placed your order our team highlighted multiple times that due to the bank holiday all deliveries would be delayed by a day. This information was also present in a banner on our site. Your delivery was made on the day advised by our team and within the 2 hour time frame which we supplied to you. Our emails which invite our customers to leave a review is automated and therefore, as the system doesn't take into account bank holidays, you received your invitation the day prior to the delivery date that was advised by our team. Please be assured that all orders that are placed with FFD are fulfilled. Should you require further clarification or have any other questions, please do not hesitate to get in touch with the team and we would be happy to help.

Posted 2 years ago

“PAID FOR TIME SLOT BETWEEN 1 AND 3 PM - CAME AT 11.30 AM update - have just queried this and have received a refund - impressed with their customer service thanks for your help”

Helpful Report

Posted 2 years ago

Thanks for your feedback. We apologise that your delivery arrived earlier than your expected time slot. We appreciate that you needed delivery within a specified period, and unfortunately this didn't happen on this occasion however we are pleased we could provide a refund for this service. If you have any future queries that we can help with, we'd love to hear from you.

Posted 2 years ago

“Freezer arrived with no keys, no wheel and the display not working”

Helpful Report

Posted 2 years ago

Hi Jonathan, thanks for your feedback. We apologise for the issues that were present when you received delivery. We acted as soon as you notified us of these issues and all should now be rectified. If we can further assist with anything please let the team know and they'll be happy to help.

Posted 2 years ago

“ok up until the point that we had an issue - then absolutely terrible”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We have looked into your case and can see that an online order was placed with no interaction or assistance from our team. Unfortunately, you had ordered the wrong unit, a fridge instead of a freezer...frustrating but this does happen sometimes. When you contacted us, you informed our team that you had removed all packaging and protective film and had, in fact, used the equipment. As the item could not be resold as new, it would have to go into the graded section. Charges for returning your wrong order were set according to our terms and conditions. Our sales team did try to suggest an alternative course of action that would have potentially seen you recoup more of the costs however, as yet, we haven't heard anything from you regarding how you wish to proceed. We understand it's frustrating when a genuine mistake has been made however charges are set out in our terms and conditions and we are unable to waive the return costs. If you would like to discuss this further, please get in touch and we'll happily talk through the available courses of action.

Posted 2 years ago

“Very unprofessional after placing order they eamiled me out of stock . waste of time”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us feedback. We appreciate hearing from all of our customers. We apologise that your order wasn't available. Stock levels across the whole industry and indeed others, are extremely volatile at the moment due to a combination of factors. While we do our very best to keep our website updated with these stock changes we can sometimes miss the odd one of the circa 12,000 products we have on the site. We did email you as soon as we were notified that the product was out of stock and refunded your money immediately. Please get in touch if you wish to discuss this matter further. The FFD Team

Posted 4 years ago

“Fridge was so noisy that couldn’t be used in the home whatsoever, should have had a very strong advisory stating this, had to sell it myself at a big loss”

Helpful Report

Posted 4 years ago

Thank you for your feedback. As a supplier of commercial refrigeration we do state on our product pages that our bottle coolers are for commercial use and are not recommended for domestic use due to the higher power consumption and increased noise levels. If you would like to discuss this further please get in touch and we would be happy to listen to your concerns.

Posted 4 years ago

“Received damaged item. Would not accept responsibility. I'm stuck with useless piece of equipment that's sitting in my garden. Disgusting and rediculous. Go somewhere else if I were you.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We have in fact tried to contact you multiple times during the last 2 months to resolve this issue via email and phone however have had no response to our messages. Please get in touch and we are more than happy to discuss resolution of this matter. Best Regards, The FFD Team

Posted 5 years ago

“We ordered a fridge yesterday under the promise that it would be delivered the next day. The time slot for delivery was 8am to 6pm. It is now 6.40pm, the fridge never came and nobody contacted us to tell us anything. And because it is friday we are now left with no fridge for the weekend and no means of communication with this company until Monday. We now have now lost out on all the refrigerated stock that was supposed to be kept and sold during the weekend. Disappointed is an understatement.”

Helpful Report

Posted 6 years ago

Thank you for leaving feedback on your recent experience. We send our utmost apologises for the delivery issues you experienced. We endeavour to work with professional, reliable manufacturers to ensure that our customers receive the quality service that we pride ourselves on as a trusted supplier. Unfortunately, human error does occur, as is the case here. On this occasion, the manufacturer offered compensation and supplied a direct courier service to resolve the issue as speedily as possible. Once again, we apologise for your inconvenience. The FFD Team

Posted 6 years ago

“Why cant they give you a delivery slot am or pm, Carol never replies to my emails, just ignores them. Is this a way to run a company. We are all busy in life, run companies, giving an am or pm really is not that painful”

Helpful Report

Posted 6 years ago

Our sincerest apologies for the lapse in communication, Carol has been off sick for a few days and correct email forwarding was not set up, I understand you've since been in contact with another member of staff who handled this query for you.

Posted 6 years ago

“Could get the fridge to work properly!! Instructions not the best !! So phoned customer services ! Was told that I would receive a call to talk me through the instructions this was approximately 12-30 Friday 22nd June the party was Saturday night ! Hence the reason for purchase of under counter fridge!! I have still not heard from you !! Will let everyone know how poorly we have been treated😡”

Helpful Report

Posted 7 years ago

Thank you for your review. Please accept our apologies that your call was not responded to. Once we received your call on the Friday we did pass the information onto the manufacturers service department, requesting that they give you a call to go through setting the temperature. I have called them again this morning; requesting again that they call you.

Posted 7 years ago

“Ordered a quiet cooler, that model wasn't in stock bought a more expensive one that's smaller and noisy. No good for me now you want to charge me over £100 to take it back?”

Helpful Report

Posted 8 years ago

Company's Reply Thank you for your review, we are sorry that you are finding the unit noisy. I have checked with the suppliers of the unit you have ordered and the original one that you looked at. The unit that you have has a rating of 45 decibel. The unit you were looking to order has a rating of 50 decibel. All commercial refrigeration on the bottle coolers have a similar rating as they have larger compressors than domestic units due to them being opened and closed on a more frequent basis. When in a bar environment this is not noticed due to the surrounding ambient noise. all of the suppliers charge a re-stocking fee and transport for returning units, as per the terms and conditions agreed to when the order was placed. Please do not hesitate to contact me direct should you need anything further. I have all of the information on your order should you wish to return the unit.

Posted 8 years ago

“Failed to deliver either of my 2 orders on time, when I called to ask where my delivery was I was told I would get a call back with an update. This never happened! Very poor customer service on this occasion.”

Helpful Report

Posted 8 years ago

All our orders are direct from the manufactures and they deliver via their chosen delivery companies. All orders over £200.00 + VAT include Free Standard Delivery. Free Next Day Delivery is included on around half of our products, they show this with the Free Next Day Delivery logo. ALL Standard Deliveries have a lead time of 1 to 5 working days depending on the product selected. Our customer services will advise on an exact delivery date. The website does not state that a next day delivery service is available on the XW30 wine cooler. All deliveries on this unit are 2-3 days. With regards to the Empire unit they do deliver on a next day and I was given the information from them on the unit’s ETA. I can only apologise that the delivery company did not deliver to you on the day we were informed and, although we endeavour to get back to all inquiries; we are sorry that your call was not returned.

Posted 8 years ago

“Sorry to say but we are very disappointed with your service, we bought 2 brand new freezer from your store but 1 was not working I mean the freezer gives out hot air instead, hope FFD sort it out quickly. It's already been 2 weeks.”

Helpful Report

Posted 8 years ago

Thank you for your review. We received a call from you on 13/03/17 to notify us of the issues you were experiencing. The engineer attend the same day and the parts were delivered the following day. The engineer did attempt to contact you on Wednesday 15/03/17 to advise of the engineer re attending, with out success, so a voicemail message was left for you. As per our telephone conversation today ( Monday 20/03/17 ) the engineer is attending today to fit the part and have your unit up and running for you.

Posted 8 years ago

“Order took 4 days to process Once processed was given a 10 day delivery date and arranged for someone to be in all day to take delivery. At 11pm I received an email saying my delivery would be the next day ( a different day than they said) and that if nobody was in there would be a re delivery charge. Poor disorganised service. Have gone elsewhere ( Hopkins) for the other items I needed and got better service at same price.”

Helpful Report

Posted 9 years ago

Thank you for your review. I have looked into your order and it was placed at 08.32 am and confirmed within an hour of the order being placed at 09.33 am. The delivery lead time for this unit is within 7-10 working days. We contacted you via email as the contact number entered on the online order was incorrect. The email was sent the day before the delivery 06/10/16 at 10.34am. We book all deliveries in the day before it is due. This was for delivery on the 5th working day 07/10/16. As in the terms and conditions accepted at the point of order and we remind customers when booking in that charges may apply if there is no-one there to accept the delivery. This is so these charges can be avoided as all commercial deliveries are between 8am and 6pm. You did request the delivery date to be changed but as this was on the day of delivery we could not facilitate this. The delivery was successfully made at 3.15pm on the 07/10/16. We apologise that having the delivery early was not to your satisfaction.

Posted 9 years ago

“I purchased bottle cooler on line and filled in my address and it showed there was no delivery charge so I went ahead and completed purchase. Next day I received email saying there was a large delivery charge so I cancelled .... not happy bunny... took approx. 7 working days to be refunded”

Helpful Report

Posted 9 years ago

Thank you for your review, i have looked into your order. This order had an additional charge as it is on the Isle of Lewis, a Scottish Island at the top of Scotland. We have to call the suppliers direct as the costings can vary dependant on the postal code and the unit size and weight. This applies to all off shore deliveries. We did call you with the delivery costings at which point the order was cancelled. The refund was processed but as with all refunds, dependant on the bank it can take up to 10 working days to clear. Regards FFD Customer Service Team

Posted 9 years ago

“No confirmation of the order. After days of it not arriving or contact from the company, I contacted them for status update. Told by them they needed the security code to take payment for the item before they could dispatch. I informed they they had already had the payment from my bank 15 days before. After they Checked their records talked to the sales team who said that the price and paid for was advertised incorrect and they now needed an additional payment from me of £40.00. Not thinking correctly at the time due to the surprise I paid the extra. I asked why nobody had contacted me and they said they had tried. When the phone number on their file was checked it was not my number. However, my email address was correct and I had not had any contact from them by this means either. After thinking it all over following the phone call the same day I didn't feel I had been treated professionally so called back to cancel the order but their office had just closed, so sent an email instruction to cancel and refund request. Next working day they phoned me back mid morning to say it had been dispatched and I would now have to pay a 25% restocking fee which I refused to do. The item has now arrived in packaging that was filthy with thick black dust on it. Disgusting experience.”

Helpful Report

Posted 9 years ago

Please accept your apologies that you have not been happy with the processing of your order. Our sales team had called you for an authorisation code as it had been flagged as requiring an authorisation code in the payment system. This is requested to protect you the customer from fraudulent card payments. It transpired after numerous voice mails and emails, the incorrect contact number was on the order that had been placed online. There had been a pricing discrepancy on the website and we did offer to see if there was another unit we could offer. The additional payment was taken and the order processed as agreed by yourself. These orders are picked within minutes of the order being sent to the suppliers and then dispatched to the local Hub for delivery in the next 3-5 working days. Due to this when we received the email requesting to cancel the order the unit had been dispatched. The suppliers charge a re-stocking fee and this is documented in the terms and conditions agreed to at the point of order. We did try to get this quashed as you had emailed on the Friday to cancel, however they were unable to as they are charged by the carriers. The order had already been sent to the Hub for dispatch. We have passed on to the suppliers the condition of the packaging so that we can avoid this in the future. Kind regards FFD Customer Service Team

Posted 9 years ago

“I paid for next day delivery and it did not come this caused me to lose money”

Helpful Report

Posted 9 years ago

Thank you for your review. Please accept our apologies that the delivery company let you down. We had called them for an ETA on the delivery day and they had said that you were to be the next drop of the day. At approximately 16.30 we chased them again as this had still not arrived. they assured us it would be delivered to you on that day. The following morning it transpired that although the driver had your delivery on his manifest it had not been loaded onto the vehicle. Due to this we immediately refunded you for the next day delivery charge that they did not adhere to. This matter was logged with the suppliers as they make the delivery arrangements through there chosen carriers. FFD Customer service team

Posted 9 years ago

“Tried to deliver at 7.45am! To a pub. Then had loads of hidden charges to get it re-sent out or cancelled. It then got re-delivered about 3 weeks later. Would never use again.”

Helpful Report

Posted 10 years ago

Thank you for your review. We are sorry that you are unhappy with the service that you received .All of our deliveries are between 8am and 6pm. The delivery driver did arrive early but did not attempt to deliver until 8am. There was no one available to accept the delivery and after waiting until 8.19 he did have to continue to make his other drops. Calls were made to the number provided to let you know that the delivery was on site. It is unfortunate that there was no one to take receipt of the delivery. We do state in our terms and conditions that are agreed to at the point of purchase that failed deliveries will incur a charge. This matter was resolved and the unit was delivered successfully.

Posted 9 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,795 reviews