Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street,, Keswick, Cumbria
Rating: 4.81

4.8 Rating 16,495 Reviews

95 %

of reviewers recommend Friars.co.uk

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street,,
Keswick
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 16th September 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give 5 stars for the fantastic chocolates in the Signature deluxe collection but I have only given 3 stars overall because the contents were all loose when my wife opened the box.The Kir Royal was squashed and several others were oot of place.They are not packed firmly enough and no doubt are chucked around during delivery. Friars need to have a serious look at this especially with the larger boxes.Perhaps a smaller tiered box would be more stable. It’s a shame because when you pay nearly £50 including postage you expect everything to be perfect.”

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Posted 1 year ago

“The violet and rose creams were the best I have tasted. They were delicious. Perfect. However the packaging was damaged and the chocolates were loose in the box. I could hear them rolling about. Probably happened in transit. Disappointing as this was a gift and I had to replace each chocolate individually and reseal the box. Hence the 3-star review. Fortunately the chocolates themselves were intact.”

Helpful Report

Posted 1 year ago

Thank you for your review, we are sorry to hear you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. We apologise once again for any disappointment caused. Kind Regards Friars Customer Service

Posted 1 year ago

“Poor. Chocolates arrived all stuck together and very hard”

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Posted 1 year ago

Thank you for your review, we are sorry to hear your chocolates arrived melted. If you can contact our customer service, they will be able to help you. Sorry once again for any disappointment this may have caused, Kind Regards Friars

Posted 1 year ago

“Coffee cream chocolates superb, good flavour and plenty of filling. Unfortunately they came in a plastic tray in a poly bag. Surely luxury chocolates deserve a decent box?”

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Posted 1 year ago

“Picture on website very misleading. I did not expect large eggs but was very disappointed in their actual size .Perhaps you could make it clearer in your advertising of the product .”

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Posted 1 year ago

“I been waiting a week for my first order when it came broken bottles, I immediately phoned up to complain they sent me out replacement order over a week ago, it's still not arrived. A very poor company I certainly buy from again”

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Posted 1 year ago

“I bought a selection of chocolates and whilst some, like the coconut pieces were great, good taste, value for money, some others were really not very nice. The rum truffles didn't taste of Rum and the dark chocolate was really too bitter and I love dark chocolate. Definately a mixed bag!”

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Posted 1 year ago

“The chocolates were for my mums 92nd birthday. Being diabetic I was trying to find chocolates that were low in sugar. The chocolates arrived on time and the box looked good. I was a bit disappointed when my mum opened the box. The chocolates were a bit shaken up. The reason is that despite there being a number of different shaped chocolates, the plastic tray shapes were all the same with no attempt at matching the shape of the chocolates. The result being that the contents weren’t held in place and just sat roughly in the area provided. I also felt that the chocolates were very ordinary considering they are very expensive in my opinion…roughly £1.08 per chocolate plus delivery. I don’t think I will be buying again.”

Helpful Report

Posted 1 year ago

Hi Stuart, Thank you for your review and we're sorry that you were disappointed with the chocolate box. Your feedback will be passed on to the team who pack the boxes to see if anything can be done regarding the trays used. With regard to the price of the chocolates, we do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you found them to be expensive. Kind Regards, Friars Customer Service.

Posted 1 year ago

“LOVELY CHOCOLATE BUT THE PACKAGING WAS VERY POOR. THE EGGS WERE JUST DUMPED IN A BOX WITH NO WRAPPING EXCEPT FOR PLASTC AND NO INFO ABOUT THE COMPANY OR THE PRODUCT. VERY DISAPOINTED.”

Helpful Report

Posted 1 year ago

Hi Julie, Thank you for your review and we're sorry you were disappointed with the packaging of the chocolates. We do show in the product images how the product will be supplied, which shows a tray and bag. However, a cardboard sleeve is usually included, and we unfortunately ran out of the packaging. We have made a note to order more than we think we will need next year. Kind Regards, Friars Customer Service

Posted 1 year ago

“Unfortunately Mother’s Day chocolates were not delivered to my mother but to someone else who did not pass them on ! Royal Mail delivered to a completely different address sadly not friars fault but disappointing.”

Helpful Report

Posted 1 year ago

Hi Alan, Thank you for your review and we're sorry to hear the chocolates were incorrectly delivered. Please contact us on sales@friars.co.uk so we can look into this for you. Kind Regards, Friars Customer Service.

Posted 1 year ago

“Tasted very nice but not enough date on them so was a bit disappointed”

Helpful Report

Posted 1 year ago

Hi Helen, Thank you for your review and we're sorry to hear that you were disappointed with the best before dates. Our chocolates will have at least 2 months date on them as a minimum although they are usually much longer than this. Sorry again you were disappointed. Kind Regards, Friars Customer Service

Posted 1 year ago

“My sister in law always give us chocolate as a Xmas gift and I’ve got in love with the brand. Decided to get for Valentine’s Day and I was a bit disappointed. The box of chocolates didn’t come with all the flavors that was in the folder, many of them were the same and the passion fruit truffle doesn’t taste any close to passion fruit. Good quality of chocolate but I was a bit dissatisfied with it”

Helpful Report

Posted 1 year ago

“Chocolates were good, but very expensive”

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Posted 1 year ago

“They were nice chocolates on the whole but considering they were boozy they did not taste boozy. I couldn't really tell the difference between them!”

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Posted 1 year ago

Hi Sally, I'm sorry that you were disappointed with the chocolates you received from us and they were not to your taste. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 1 year ago

“They were slightly waxy I thought, not the best chocolates I’ve had and some of the flavours you wouldn’t recognise if you were blindfolded personally I wouldn’t buy them again”

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Posted 1 year ago

“I felt that the chocolates were over priced for size. When I received the very small pack of 6 chocolates for £5 I was disappointed I had ordered 6 for Xmas gifts”

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Posted 1 year ago

“The sugared almonds were a very good price. However, despite having a nice flavour, the coating was far to hard and a result I would not buy these again.”

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Posted 1 year ago

“Kirsch Cherries - overall good quality, however it could be better packaged and the chocolate nibs it's dipped in feels cheap. These nibs also get all over the packaging and diminishes the quality of the chocolate and beautiful cherries. The base is also a bit thick. If these little things could be improved this would be a 5* product. It was enjoyable overall.”

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Posted 1 year ago

“Delivery was smooth. Unfortunately, in one box half of the chocolates were broken and the recipient was rather disappointed.”

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Posted 1 year ago

“Very nice but much smaller than expected!”

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Posted 1 year ago

Hi Scarlett, Thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind Regards Friars Customer Service

Posted 1 year ago

Friars.co.uk is rated 4.8 based on 16,495 reviews