Friars.co.uk Reviews

4.8 Rating 14,608 Reviews
95 %
of reviewers recommend Friars.co.uk
4.8
Based on 14,608 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Friars.co.uk Reviews

About Friars.co.uk:

It all started back in 1927 when William Long had the fabulous idea of opening a luxury chocolate shop in the picturesque town of Keswick, in the heart of the Lake District. He probably never dreamed it would still be in the same family nearly 100 years later.

In those early days the shop only opened during the summer months and it is believed William chose to winter in the Madeira sunshine. As you would expect the business has evolved in many ways since then, however certain principles remain since those early days.

Innovation – We were the first to make a prosecco truffle and then shortly after we followed with our fabulous gin truffle. More recently; although Easter eggs are synonymous with Easter, we decided to move away from the main stream and invented our famous hot cross bun truffle.

But all this only scratches the surface; we are also one of the first chocolate makers to start transitioning to 100% biodegrade packagingM as well as pioneering vegan milk and white chocolate...among other things.

Quality – Any new chocolate must meet certain requirements to get past our strict tasting panel. If one of the panel gives a score below 9/10 then we simply won’t offer the chocolate to our customers.

Longevity – We are immensely proud of our historic routes and in this fast moving, ever changing world, we take pride in our tradition and heritage. Our rose and violet creams are the same ones that William sold on that first day of opening, back in 1927. We have survived and prospered over the last 90 years and with the launch of our Ambleside store and an online service, we fully intend to be around for the next 100 years.

After all life is too short, so why settle for ordinary chocolate?

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,
CA12 5JD

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I'm hoping these are as good as they look as they are for Christmas presents. If not, then I have made a VERY expensive mistake.
Helpful Report
Posted 1 year ago
Beautifully arranged and crafted little vegetable basket but absolutely miniscule! Definitely not worth how much i paid. Won't be buying again.
Helpful Report
Posted 1 year ago
Thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do list the weight of the product but perhaps we need to include the dimensions also, this will be addressed. Thanks again. Friars Customer Service
Posted 1 year ago
I ordered some 'taster' packs, two were already open. Those chocolates tasted 'dried out'. The whole thing was disappointing, for my taste the chocolate isn't thick enough and the centres were over-sweet. Didn't taste like 'quality' chocolates. I'm so sorry.
Helpful Report
Posted 1 year ago
Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. With reagrds to open taster packet this shouldn't have happened, if you contact us directly we can send you replacements Kind Regards Friars Customer Service
Posted 1 year ago
The quality appears very good However sone of the items were much smaller than I expected
Helpful Report
Posted 1 year ago
Thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind regards Friars Customer Service
Posted 1 year ago
I liked the dark chocolate gingers. The cranberry ones a bit too sweet for my taste The quality of the chocolate itself wasn't outstanding. Not like that famous chocolate company where I buy most of my chocolate.
Helpful Report
Posted 1 year ago
Disappointed to be honest. Was recommended Friars as palm oil free manufacturers. I realised, casually reading the ingredients on my £45 box, that only a limited few products are palm oil free. At nearly £1 per chocolate, these are very overpriced and there are plenty of competitors out there of similar quality. At that price I had hoped for the very best ingredients: but what do we get: that ubiquitous palm oil again, whether sustainable or not. As I am opposed on various grounds to buying and consuming products containing palm oil my mistake has cost me dearly! I will not be purchasing from Friars again.
Helpful Report
Posted 1 year ago
Thank you for your review and we are sorry to hear that you were disappointed not all of our chocolates are palm oil free we do have a palm oil free section on our website. Again we are sorry you were disappointed. Kind regards Friars Customer Services
Posted 1 year ago
Chocolates are ok but packaging not good box was battered it was ok because they were for me but if they had been a present it would have been a different story.
Helpful Report
Posted 1 year ago
I am very sorry that your order arrived damaged, if you would like a replacement to be sent, please contact us at sales@friars.co.uk. Kind Regards Friars
Posted 1 year ago
Referring to my recent order/delivery, am I correct in thinking the dark chocolate-covered caramels have 'shrunk' in size, but the price remains the same! I'd be interested to have your thoughts on this. Thank you.
Helpful Report
Posted 1 year ago
Hi Louis, Thank you for your review. We are sorry if the caramels seemed to have 'shrunk'. This is a hand made product and so the size of the individual chocolates can vary from batch to batch but should still have an average weight as advertised on the back of the packet and on the website. Kind Regards, Friars Customer Service
Posted 1 year ago
I recently purchased rum truffles as a gift for someone and treated myself to the lemon cupcake chocolates . Sadly there was not much of a lemon flavour to them so was disappointed and wouldn't purchase again, I just hope the rum truffles are better.(can't comment as they are not for me ).
Helpful Report
Posted 1 year ago
Hi Barbara, Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 1 year ago
Chocolates look good I was just shocked at the size of a 24 box it’s very small
Helpful Report
Posted 1 year ago
Had to chase up my delivery but arrived soon after. Buttered Brazil's we're gorgeous
Helpful Report
Posted 1 year ago
Packaging and appearance of the chocolates is excellent. Unfortunately we found the them too sweet for our taste and lacking in a good coffee flavour.
Helpful Report
Posted 1 year ago
Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 1 year ago
The product - marzipan fruits - is fabulous, but was very disappointed that although I paid for next day delivery my order wasn’t despatched in time for me to give it to the friend I was visiting who lives a distance from me. It transpired that I was 2 minutes after the cut off time of 3pm in placing my order. I feel strongly that the next-day delivery fee should be refunded. Sincerely, T. Cross
Helpful Report
Posted 1 year ago
These chocolates were ordered for a friend. I thought that I was ordering from Hotel Chocolat so I was very surprised after I had paid for them to find that the chocolates were from Friars.
Helpful Report
Posted 1 year ago
We always buy Friars rose and violet creams, so we were disappointed with our latest order to find that the rose creams did not have the usual topping. Just a few thin bits sprinkled on the chocolate. Why?
Helpful Report
Posted 1 year ago
Hi Sue, thank you for your review and we are sorry to hear you were disappointed with the last box of chocolates you purchased. On the odd occasion, the chocolatier is unable to source the crystallized petals and so an alternative is required. Sorry again Kind regards. Friars customer service.
Posted 1 year ago
Disappointed with the quality of these chocs
Helpful Report
Posted 1 year ago
Like the chocolates very much but disappointed that did not receive my sample pkt as stated in your email for my first order not sure if be ordering again for that reason
Helpful Report
Posted 1 year ago
Thank you for the review, we are afraid only one promotion can be used per order sorry for any disappointment this may have caused. Kind Regards Friars
Posted 1 year ago
Ordered next day delivery but they use the post office. Was sent two delivery windows days later and stayed in as was important gift but neither window kept . Will go elsewhere next time with reliable delivery options. Lady on phone at Friars not at all nice or understanding.
Helpful Report
Posted 2 years ago
Hi Pauline, Thank you for your review. We are sorry your parcel arrived late. Unfortunately, Royal Mail were running behind at Easter in some areas. They Were on holiday until Tuesday 19th, your order was then collected, and should have been with you Wednesday. They were a day late, and we can only apologise for this. We always deal with our customers in a proffesional and polite manner and resolve any issues promptly. If you would like to give us a call to resolve this on 01768 77 22 34-option 1. Kind regards, Friars Customer Service.
Posted 2 years ago
Lovely choccies, just I felt like I certainly didn't get my money's worth. Too expensive for small eggs. Won't be buying again or recommending it to anyone, sadly
Helpful Report
Posted 2 years ago
Thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Friars Customer Service
Posted 2 years ago
I bought the milk chocolate creme brûlée way over priced. I could of eaten them all in one go they were that small they didn’t even have the flavour or texture of a creme brûlée they were more like custard tarts. You are deceiving your customers who are buying them.
Helpful Report
Posted 2 years ago
Hi M Carroll, Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately, they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 2 years ago
Friars.co.uk is rated 4.8 based on 14,608 reviews