Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street, ,, 6-8 Main Street, ,, Cumbria
Rating: 4.81

4.8 Rating 16,362 Reviews

96 %

of reviewers recommend Friars.co.uk

4.8

Based on 16,362 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,,
6-8 Main Street, ,
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with the coffee selection. None of the chocolates had a distinct coffee flavour and the chocolate was dry and brittle. At a cost of a £1 per chocolate I was extremely disgruntled”

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Posted 2 years ago

“Asking for a review of a product sent as a gift seems perverse. I know the gift arrived but have had no feedback on it. It was clear that the product was to be sent to a different person, so I conclude Friars do this without much real thought.”

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Posted 2 years ago

“Ok nothing specisl”

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Posted 2 years ago

“They’re okay. Not very good value for money. On the website pictures imply bigger sized boxes of chocolate and then tiny ones show up. And then you feel embarrassed giving someone just that for Xmas but little do they know it’s cost you over £10! I would say you’re best off with a box of dairy milk or Thorntons for cheaper!”

Helpful Report

Posted 2 years ago

Thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind Regards Friars Customer Service

Posted 2 years ago

“Sorry,but the order hasn't arrived yet- and is actually a Christmas present. I'd be grateful if you could chase it up for me.”

Helpful Report

Posted 2 years ago

Hi Christine, Thank you for your review, if your order still hasn't arrived please contact us at sales@friars.co.uk with your order number and we will look into this for you. Kind Regards Friars Customer Service

Posted 2 years ago

“I have ordered from Friars a lot in the past and the products are always incredible and come beautifully packaged. However my recent order was a bit of a mess.. I ordered hot chocolate that had burst and had gone everywhere. It was a gift for someone so a little disappointed. I’m sure this isn’t Friar’s fault and is the fault of the courier, though.”

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Posted 2 years ago

“Unfortunately I am having to send one of the boxes of chocolates back as they contain palm oil, which I really didn't expect from a quality brand. Can you remove this from your products? Apart from that the orangettes were lovely (no palm oil) and I liked the packaging and delivery.”

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Posted 2 years ago

“Fast delivery, all for gifts so can’t comment on that aspect at the moment. Only downside is I wrote messages to be added to each box of chocolates as advertised on the page, and accepted, only to receive one. When questioned I was told that only one message was allowed per order and not per box of chocolates. Not very clear when ordering”

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Posted 2 years ago

“Not as flavoursome as I would have expected. Rather sweet for my liking and not worth the money.”

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Posted 2 years ago

“Good website, quick delivery but was a bit dissapointed with the amount of chocolate in the box for the amount paid”

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Posted 2 years ago

“Being asked to review too early. I purchased the items for Christmas presents - they look lovely but do t know about the taste as yet”

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Posted 2 years ago

“The white chocolate cappuccino truffles taste disgusting, the other truffles , mousse au Chocolat and the Cointreau truffles were excellent x”

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Posted 2 years ago

Thank you for your review. We are sorry that you were disappointed with the Vegan Cappuccino Truffles We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 2 years ago

“Can't comment, yet to arrive”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry your order took a little longer than normal to be delivered, we have tracked your order and it looks like it's been delivered today, if this isn't the case please email us at sales@friars.co.uk Kind Regards Friars

Posted 2 years ago

“Hasn't arrived yet.”

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Posted 2 years ago

“Cannot review as not arrived yet”

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Posted 2 years ago

“Tried the vegan Tin Tastic chocolates, disappointed as they weren't very good quality, tasted like cheap chocolate.”

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Posted 2 years ago

“I'm hoping these are as good as they look as they are for Christmas presents. If not, then I have made a VERY expensive mistake.”

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Posted 2 years ago

“Beautifully arranged and crafted little vegetable basket but absolutely miniscule! Definitely not worth how much i paid. Won't be buying again.”

Helpful Report

Posted 2 years ago

Thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do list the weight of the product but perhaps we need to include the dimensions also, this will be addressed. Thanks again. Friars Customer Service

Posted 2 years ago

“I ordered some 'taster' packs, two were already open. Those chocolates tasted 'dried out'. The whole thing was disappointing, for my taste the chocolate isn't thick enough and the centres were over-sweet. Didn't taste like 'quality' chocolates. I'm so sorry.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. With reagrds to open taster packet this shouldn't have happened, if you contact us directly we can send you replacements Kind Regards Friars Customer Service

Posted 2 years ago

“The quality appears very good However sone of the items were much smaller than I expected”

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Posted 2 years ago

Friars.co.uk is rated 4.8 based on 16,362 reviews