Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street,, Keswick, Cumbria
Rating: 4.81

4.8 Rating 16,510 Reviews

95 %

of reviewers recommend Friars.co.uk

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street,,
Keswick
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A little disappointed as the Mo n Cheri chocolates were advertised as expiring in June 2023 but were only dated March 2023. this meant that some of the chocolates could not be eaten in time as they were a gift. It also means that we are wary about ordering anymore if the dates shown are not the dates sent.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear the chocolates were advertised with the wrong best-before date. If you no longer require the chocolate you are welcome to return the for a refund. Kind Regards Friars Customer Service

Posted 2 years ago

“I cannot review the products as I live in France and your company does not deliver to France. Furthermore it was difficult setting up an account and payment as your company does not accept customers outside the UK or credit cards from banks outside the Uk. It is a problem.”

Helpful Report

Posted 2 years ago

Thank you for the review, we are sorry you were disappointed we don't deliver outside of the UK. You can place an order on our website if your card isn't registered to a UK address using PayPal as a payment gateway, sorry if this isn't made clear on our website, we will review our customer information. Kind Regards Friars Customer Service

Posted 2 years ago

“The purchases - chocolates & wine plus Turkish delight - were a gift which were very well received and with the Turkish delight being declared "the best I have ever had". However, it was very disappointing that, despite me putting a gift message on both purchases, neither had any with them when they were delivered.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear there wasn't a gift message included in your order we will let our team know of this error. We only include one gift message per order not per item, sorry if this wasn't made clear on our website. Kind Regards Friars Customer Service

Posted 2 years ago

“They were a gift and recipient said they were divine. Reduced stars as I paid for quicker postage and they took ages to arrive ( I know at Christmas couriers were stretched due to Royal Mail strike .”

Helpful Report

Posted 2 years ago

Thank you for you review, we are sorry to hear your order arrived late we have porcessed you a refund for your delivery chargers. Kind Regards Friars Customer Service

Posted 2 years ago

“i think that these were OK. I dont really remember”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 2 years ago

“Quality not as good as i'd anticipated.”

Helpful Report

Posted 2 years ago

“Nice chocolates but had a shower of chocolate ‘bits’ fall out of the box on opening Xmas day - not good on a .cream carpet !”

Helpful Report

Posted 2 years ago

“I always award Friars 5 stars but on this occasion I can only award 3 as a few of Dark chocolate cherry liqueurs had dried out. This will not stop me buying in the future as this is the first time this has ever happened”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry some of the cherry liqueurs had dried out, if this happens again in future please contact our customer service team at sales@friars.co.uk. We have sent you a taster pack as a way of an apology. Kind Regards Friars Customer Service team

Posted 2 years ago

“Sadly both bags of chocolates arrived open and with a very short life on them.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear that your chocolates arrived open, If you would like to contact us at sales@friars.co.uk with your order number we will look into this for you. Kind Regards Friars Customer Service

Posted 2 years ago

“Disappointed with the coffee selection. None of the chocolates had a distinct coffee flavour and the chocolate was dry and brittle. At a cost of a £1 per chocolate I was extremely disgruntled”

Helpful Report

Posted 2 years ago

“Asking for a review of a product sent as a gift seems perverse. I know the gift arrived but have had no feedback on it. It was clear that the product was to be sent to a different person, so I conclude Friars do this without much real thought.”

Helpful Report

Posted 2 years ago

“Ok nothing specisl”

Helpful Report

Posted 2 years ago

“They’re okay. Not very good value for money. On the website pictures imply bigger sized boxes of chocolate and then tiny ones show up. And then you feel embarrassed giving someone just that for Xmas but little do they know it’s cost you over £10! I would say you’re best off with a box of dairy milk or Thorntons for cheaper!”

Helpful Report

Posted 2 years ago

Thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind Regards Friars Customer Service

Posted 2 years ago

“Sorry,but the order hasn't arrived yet- and is actually a Christmas present. I'd be grateful if you could chase it up for me.”

Helpful Report

Posted 2 years ago

Hi Christine, Thank you for your review, if your order still hasn't arrived please contact us at sales@friars.co.uk with your order number and we will look into this for you. Kind Regards Friars Customer Service

Posted 2 years ago

“I have ordered from Friars a lot in the past and the products are always incredible and come beautifully packaged. However my recent order was a bit of a mess.. I ordered hot chocolate that had burst and had gone everywhere. It was a gift for someone so a little disappointed. I’m sure this isn’t Friar’s fault and is the fault of the courier, though.”

Helpful Report

Posted 2 years ago

“Unfortunately I am having to send one of the boxes of chocolates back as they contain palm oil, which I really didn't expect from a quality brand. Can you remove this from your products? Apart from that the orangettes were lovely (no palm oil) and I liked the packaging and delivery.”

Helpful Report

Posted 2 years ago

“Fast delivery, all for gifts so can’t comment on that aspect at the moment. Only downside is I wrote messages to be added to each box of chocolates as advertised on the page, and accepted, only to receive one. When questioned I was told that only one message was allowed per order and not per box of chocolates. Not very clear when ordering”

Helpful Report

Posted 2 years ago

“Not as flavoursome as I would have expected. Rather sweet for my liking and not worth the money.”

Helpful Report

Posted 2 years ago

“Good website, quick delivery but was a bit dissapointed with the amount of chocolate in the box for the amount paid”

Helpful Report

Posted 2 years ago

“Being asked to review too early. I purchased the items for Christmas presents - they look lovely but do t know about the taste as yet”

Helpful Report

Posted 2 years ago

Friars.co.uk is rated 4.8 based on 16,510 reviews