Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street, ,, 6-8 Main Street, ,, Cumbria
Rating: 4.81

4.8 Rating 16,358 Reviews

96 %

of reviewers recommend Friars.co.uk

4.8

Based on 16,358 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,,
6-8 Main Street, ,
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was good but the packaging was terrible it was all broken”

Helpful Report

Posted 2 years ago

Hi Brain, Thank you for your review, we are pleased to hear that the product was good, could you please provide pictures of the broken packaging to sales@friars.co.uk and we will look into this further for you. Kind Regards Friars Customer Service

Posted 2 years ago

“It was fairly obvious that this was going as a gift as the delivery and billing address were both different with different names and yet I had to actually message the person it was going to (an elderly family member) to let them know it was from me. I think they enjoyed them but it came in a huge box for such a small item and I think there was a lot of confusion and disappointment. Wouldn’t recommend to anyone looking to purchase as a gift but if buying for yourself definitely!”

Helpful Report

Posted 2 years ago

“Bought some vegan chocolate eggs for Easter, fair taste, pricey for what I have received.”

Helpful Report

Posted 2 years ago

Thank you for your review and we are sorry to hear that you were disappointed with the price of the product. We do state the weight and quantity of the product on the listing to give customers an idea of the size. Again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 2 years ago

“I didn't feel that I was buying something special because, at first sight, the box looked lightweight and cheap. It didn't have the 'look' I would like to have seen when spending over £1 on every chocolate. That is one star taken off, the other was the chocolates, yes they are nice but not very nice or good, just chocolate, although I presume of good quality, but are they really worth over £1 each? That was why I took off another star.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, we really appreciate that you took the time to review us. We are in the porcess of updating all of our packaging our new packaging will be rollout out over the next 12 months. Thanks again for your review. Kind Regards, Friars Customer Service

Posted 2 years ago

“These chocolates were given as a special present to my wife. The chocolate is not fresh, she tells me. Is this from stock left over from Christmas? I am very sorry to have to complain like this as we have always found Friars to be excellent in the past.”

Helpful Report

Posted 2 years ago

“Chocolates were lovely but very small.”

Helpful Report

Posted 2 years ago

“Very much over priced for what they were”

Helpful Report

Posted 2 years ago

“I ordered 4 boxes of macaroons for next day delivery which arrived perfectly. They were gifts for FOUR separate people and the boxes looked beautiful. I would give 5 stars for this. I added a small message to each however on receiving them today there was only 1 card in the delivery. Apparently only 1 card is included PER order! Why would I give the message card to ONE person? My order clearly stated it was for speedster people. Therefore if I had ordered 4 separate boxes @ £5.50 each and then paid a delivery charge for each one I could have had a small gift message for each one. Whilst this may seem a minor detail and I can fully respect the time and cost to your company this diminished MY first shopping experience with you.”

Helpful Report

Posted 2 years ago

“Very expensive for what were ok chocolates. They were too fruity/sour”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 2 years ago

“My family were gifted a box of Christmas chocolates from Friar's. I thought they were delicious, so I bought some more (different boxes) but I was disappointed with the taste of many of them: they were quite sickly and I only liked a few of them: the honey crunch, praline milk and I think the dark choc coffee ones. Not sure how much this can be helped but they got a bit messed up in transit, and there were little bits of chocolate all over the boxes & on the outsides of the packaging.”

Helpful Report

Posted 2 years ago

“we received the Christmas chocolate but unfortunately, the chocolate oranges were mainly crushed.”

Helpful Report

Posted 2 years ago

We’re sorry your chocolate satsumas arrived damaged. We will pass your feedback to the packing team to make sure it's packed more securely in future. We apologise once again for any disappointment caused. Friars Customer Service

Posted 2 years ago

“A little disappointed as the Mo n Cheri chocolates were advertised as expiring in June 2023 but were only dated March 2023. this meant that some of the chocolates could not be eaten in time as they were a gift. It also means that we are wary about ordering anymore if the dates shown are not the dates sent.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear the chocolates were advertised with the wrong best-before date. If you no longer require the chocolate you are welcome to return the for a refund. Kind Regards Friars Customer Service

Posted 2 years ago

“I cannot review the products as I live in France and your company does not deliver to France. Furthermore it was difficult setting up an account and payment as your company does not accept customers outside the UK or credit cards from banks outside the Uk. It is a problem.”

Helpful Report

Posted 2 years ago

Thank you for the review, we are sorry you were disappointed we don't deliver outside of the UK. You can place an order on our website if your card isn't registered to a UK address using PayPal as a payment gateway, sorry if this isn't made clear on our website, we will review our customer information. Kind Regards Friars Customer Service

Posted 2 years ago

“The purchases - chocolates & wine plus Turkish delight - were a gift which were very well received and with the Turkish delight being declared "the best I have ever had". However, it was very disappointing that, despite me putting a gift message on both purchases, neither had any with them when they were delivered.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear there wasn't a gift message included in your order we will let our team know of this error. We only include one gift message per order not per item, sorry if this wasn't made clear on our website. Kind Regards Friars Customer Service

Posted 2 years ago

“They were a gift and recipient said they were divine. Reduced stars as I paid for quicker postage and they took ages to arrive ( I know at Christmas couriers were stretched due to Royal Mail strike .”

Helpful Report

Posted 2 years ago

Thank you for you review, we are sorry to hear your order arrived late we have porcessed you a refund for your delivery chargers. Kind Regards Friars Customer Service

Posted 2 years ago

“i think that these were OK. I dont really remember”

Helpful Report

Posted 2 years ago

“Quality not as good as i'd anticipated.”

Helpful Report

Posted 2 years ago

“Nice chocolates but had a shower of chocolate ‘bits’ fall out of the box on opening Xmas day - not good on a .cream carpet !”

Helpful Report

Posted 2 years ago

“I always award Friars 5 stars but on this occasion I can only award 3 as a few of Dark chocolate cherry liqueurs had dried out. This will not stop me buying in the future as this is the first time this has ever happened”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry some of the cherry liqueurs had dried out, if this happens again in future please contact our customer service team at sales@friars.co.uk. We have sent you a taster pack as a way of an apology. Kind Regards Friars Customer Service team

Posted 2 years ago

“Sadly both bags of chocolates arrived open and with a very short life on them.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear that your chocolates arrived open, If you would like to contact us at sales@friars.co.uk with your order number we will look into this for you. Kind Regards Friars Customer Service

Posted 2 years ago

Friars.co.uk is rated 4.8 based on 16,358 reviews