Friars.co.uk Reviews

4.8 Rating 14,607 Reviews
95 %
of reviewers recommend Friars.co.uk
4.8
Based on 14,607 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Friars.co.uk Reviews

About Friars.co.uk:

It all started back in 1927 when William Long had the fabulous idea of opening a luxury chocolate shop in the picturesque town of Keswick, in the heart of the Lake District. He probably never dreamed it would still be in the same family nearly 100 years later.

In those early days the shop only opened during the summer months and it is believed William chose to winter in the Madeira sunshine. As you would expect the business has evolved in many ways since then, however certain principles remain since those early days.

Innovation – We were the first to make a prosecco truffle and then shortly after we followed with our fabulous gin truffle. More recently; although Easter eggs are synonymous with Easter, we decided to move away from the main stream and invented our famous hot cross bun truffle.

But all this only scratches the surface; we are also one of the first chocolate makers to start transitioning to 100% biodegrade packagingM as well as pioneering vegan milk and white chocolate...among other things.

Quality – Any new chocolate must meet certain requirements to get past our strict tasting panel. If one of the panel gives a score below 9/10 then we simply won’t offer the chocolate to our customers.

Longevity – We are immensely proud of our historic routes and in this fast moving, ever changing world, we take pride in our tradition and heritage. Our rose and violet creams are the same ones that William sold on that first day of opening, back in 1927. We have survived and prospered over the last 90 years and with the launch of our Ambleside store and an online service, we fully intend to be around for the next 100 years.

After all life is too short, so why settle for ordinary chocolate?

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,
CA12 5JD

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Quality not as good as i'd anticipated.
Helpful Report
Posted 1 year ago
Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 1 year ago
Nice chocolates but had a shower of chocolate ‘bits’ fall out of the box on opening Xmas day - not good on a .cream carpet !
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Posted 1 year ago
I always award Friars 5 stars but on this occasion I can only award 3 as a few of Dark chocolate cherry liqueurs had dried out. This will not stop me buying in the future as this is the first time this has ever happened
Helpful Report
Posted 1 year ago
Thank you for your review, we are sorry some of the cherry liqueurs had dried out, if this happens again in future please contact our customer service team at sales@friars.co.uk. We have sent you a taster pack as a way of an apology. Kind Regards Friars Customer Service team
Posted 1 year ago
Sadly both bags of chocolates arrived open and with a very short life on them.
Helpful Report
Posted 1 year ago
Thank you for your review, we are sorry to hear that your chocolates arrived open, If you would like to contact us at sales@friars.co.uk with your order number we will look into this for you. Kind Regards Friars Customer Service
Posted 1 year ago
Disappointed with the coffee selection. None of the chocolates had a distinct coffee flavour and the chocolate was dry and brittle. At a cost of a £1 per chocolate I was extremely disgruntled
Helpful Report
Posted 1 year ago
Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 1 year ago
Asking for a review of a product sent as a gift seems perverse. I know the gift arrived but have had no feedback on it. It was clear that the product was to be sent to a different person, so I conclude Friars do this without much real thought.
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Posted 1 year ago
Ok nothing specisl
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Posted 1 year ago
They’re okay. Not very good value for money. On the website pictures imply bigger sized boxes of chocolate and then tiny ones show up. And then you feel embarrassed giving someone just that for Xmas but little do they know it’s cost you over £10! I would say you’re best off with a box of dairy milk or Thorntons for cheaper!
Helpful Report
Posted 1 year ago
Thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind Regards Friars Customer Service
Posted 1 year ago
Sorry,but the order hasn't arrived yet- and is actually a Christmas present. I'd be grateful if you could chase it up for me.
Helpful Report
Posted 1 year ago
Hi Christine, Thank you for your review, if your order still hasn't arrived please contact us at sales@friars.co.uk with your order number and we will look into this for you. Kind Regards Friars Customer Service
Posted 1 year ago
I have ordered from Friars a lot in the past and the products are always incredible and come beautifully packaged. However my recent order was a bit of a mess.. I ordered hot chocolate that had burst and had gone everywhere. It was a gift for someone so a little disappointed. I’m sure this isn’t Friar’s fault and is the fault of the courier, though.
Helpful Report
Posted 1 year ago
Unfortunately I am having to send one of the boxes of chocolates back as they contain palm oil, which I really didn't expect from a quality brand. Can you remove this from your products? Apart from that the orangettes were lovely (no palm oil) and I liked the packaging and delivery.
Helpful Report
Posted 1 year ago
Fast delivery, all for gifts so can’t comment on that aspect at the moment. Only downside is I wrote messages to be added to each box of chocolates as advertised on the page, and accepted, only to receive one. When questioned I was told that only one message was allowed per order and not per box of chocolates. Not very clear when ordering
Helpful Report
Posted 1 year ago
Not as flavoursome as I would have expected. Rather sweet for my liking and not worth the money.
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Posted 1 year ago
Good website, quick delivery but was a bit dissapointed with the amount of chocolate in the box for the amount paid
Helpful Report
Posted 1 year ago
Being asked to review too early. I purchased the items for Christmas presents - they look lovely but do t know about the taste as yet
Helpful Report
Posted 1 year ago
The white chocolate cappuccino truffles taste disgusting, the other truffles , mousse au Chocolat and the Cointreau truffles were excellent x
Helpful Report
Posted 1 year ago
Thank you for your review. We are sorry that you were disappointed with the Vegan Cappuccino Truffles We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 1 year ago
Can't comment, yet to arrive
Helpful Report
Posted 1 year ago
Thank you for your review, we are sorry your order took a little longer than normal to be delivered, we have tracked your order and it looks like it's been delivered today, if this isn't the case please email us at sales@friars.co.uk Kind Regards Friars
Posted 1 year ago
Hasn't arrived yet.
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Posted 1 year ago
Cannot review as not arrived yet
Helpful Report
Posted 1 year ago
Tried the vegan Tin Tastic chocolates, disappointed as they weren't very good quality, tasted like cheap chocolate.
Helpful Report
Posted 1 year ago
Friars.co.uk is rated 4.8 based on 14,607 reviews