Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street,, Keswick, Cumbria
Rating: 4.81

4.8 Rating 17,552 Reviews

95 %

of reviewers recommend Friars.co.uk

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street,,
Keswick
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 7th December 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with the coffee creams, chocolate was nice but filling looked like caramel and had no taste at all. Bought these for my wife and would not purchase again”

Helpful Report

Posted 5 months ago

Hello Colin, Thank you for your feedback. We're sorry to hear that the coffee creams didn’t meet your expectations in terms of flavor. We strive to create delightful treats, and it’s disappointing to know that we missed the mark for you this time. Your comments are important to us and will be taken into consideration as we work to improve our products. We appreciate your input and hope you might give us another chance in the future. Warm regards, Friars Customer Service

Posted 5 months ago

“the chocolates are of highest quality”

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Posted 5 months ago

“I bought the 'Salted Caramel Chocolate Collection' as a present for someone and was lucky enough to enjoy a couple of the selection myself. They were really tasty and quite different from your average shop on the High Street.”

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Posted 5 months ago

“Excellent products delivered on time as promised Wonderful confectionary”

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Posted 5 months ago

“Very good perfect products”

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Posted 5 months ago

“Everything perfect and local to my area”

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Posted 5 months ago

“Amazing vegan chocolates. Will be buying more.”

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Posted 5 months ago

“Beautiful hand made chocolates. Good quality and very tasty. Fast service and was kept up to date at all times.”

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Posted 5 months ago

“First time ordering from this company and I must say it was a breeze. Straightforward from start to finish. Very prompt shipping and items very well packed, arriving in pristine condition. A pleasure to deal with and I would highly recommend them. Also I would definitely purchase from again in the future. Thankyou for a 5 *++++ service”

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Posted 5 months ago

“I LOVE THESE CHOCOLATES ESPECIALLY THE CHOCOLATE CHERRY LIQUORS”

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Posted 5 months ago

“Delicious”

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Posted 5 months ago

“Nothing special for the price and all that plastic is ridiculous 6 chocolates sat in a plastic tray sealed in a plastic bag and we bought a few as we spent about £60 pounds and quite frankly they are expensive for what they are each chocolate is relatively small in comparison to other hand made posh chocolates we buy and unfortunately not worth the money we won't be buying again”

Helpful Report

Posted 5 months ago

Hello Tracy, Thank you for your feedback. We’re sorry to hear you didn’t feel the price reflected the value or the packaging met your expectations. The packets you purchased are taster Packs, the boxes of Chocolates are packeged beautifully. If you’d like, we’d be happy to suggest some alternative chocolates that might better suit what you’re looking for. Warm regards, Friars Customer Service

Posted 2 months ago

“Have you changed the recipe of your coffee creams? The filling seemed to be more like a soft toffee than and creamy filling. Still nice though. Lovely chocolate.”

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Posted 5 months ago

“I've purchased 5 different type of chocolate to impress my relative from abroad as I thought the quality for it will impress myself and my relatives also, but it has disappointed me till maximum”

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Posted 5 months ago

Hello Rosina, Thank you for sharing your experience with us. We’re very sorry to hear that the chocolates did not meet your expectations. We understand how important it is to impress your relatives, and it’s disheartening to know we fell short in providing the quality you were looking for. Your feedback is invaluable, and we will take it into consideration as we work on improving our products. We hope you might consider giving us another try in the future. Warm wishes, Friars Customer Service

Posted 5 months ago

“I bought some chocolates on impulse, was very pleased with my purchase. They arrived quickly, well packed, in perfect condition. I enjoyed every bite.”

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Posted 5 months ago

“I never tasted them as they were gone by the time I got back. My wife says they were very good and she'd get me to order them again.”

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Posted 5 months ago

“I love Friars chocolate. I have bought them many times”

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Posted 5 months ago

“Lovely chocolate brazils, couldn't stop eating them”

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Posted 5 months ago

“Brought some chocolates, by the time they arrived they were all melted, so that kinda ruined the chocolates”

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Posted 5 months ago

Hello Charlene, Thank you for taking the time to share your experience. We’re truly sorry to hear that the chocolates melted during transit. We understand how disappointing that must be, and we apologize for the inconvenience this has caused. If you had contacted us and provided a photo of the melted Chocolates, we would have replaced them for you. We appreciate your feedback, as it helps us improve our packaging and delivery processes. We hope you might consider giving us another chance in the future. Warm regards, Team Friars.co.uk

Posted 5 months ago

Hello Charlene, Thank you for reaching out and sharing your experience with us. We’re very sorry to hear that your chocolates arrived melted, as we understand how that can detract from the enjoyment of your purchase. Your feedback is invaluable and will assist us in ensuring that our packaging and delivery methods are improved. In these cases we always replace the Melted Chocolates if we are given photograpic evidence at the time. We appreciate your understanding, and we hope you’ll consider trying us again in the future. Warm regards, Team Friars.co.uk

Posted 4 months ago

“I enjoyed the chocolates very much”

Helpful Report

Posted 5 months ago

Hello Rosemarie, Thank you for your wonderful review! We’re so glad to hear that you enjoyed our chocolates. Your satisfaction means a lot to us, and we're thrilled that our products hit the mark for you. If you have any more thoughts or questions, feel free to reach out. Warm wishes, Friars Customer Service

Posted 4 months ago

Friars.co.uk is rated 4.8 based on 17,552 reviews