4.81 Rating 9,318 Reviews
95 %
of reviewers recommend
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.95 out of 5
Read Reviews


It all started back in 1927 when William Long had the fabulous idea of opening a luxury chocolate shop in the picturesque town of Keswick, in the heart of the Lake District. He probably never dreamed it would still be in the same family nearly 100 years later.

In those early days the shop only opened during the summer months and it is believed William chose to winter in the Madeira sunshine. As you would expect the business has evolved in many ways since then, however certain principles remain since those early days.

Innovation – We were the first to make a prosecco truffle and then shortly after we followed with our fabulous gin truffle. More recently; although Easter eggs are synonymous with Easter, we decided to move away from the main stream and invented our famous hot cross bun truffle.

But all this only scratches the surface; we are also one of the first chocolate makers to start transitioning to 100% biodegrade packagingM as well as pioneering vegan milk and white chocolate...among other things.

Quality – Any new chocolate must meet certain requirements to get past our strict tasting panel. If one of the panel gives a score below 9/10 then we simply won’t offer the chocolate to our customers.

Longevity – We are immensely proud of our historic routes and in this fast moving, ever changing world, we take pride in our tradition and heritage. Our rose and violet creams are the same ones that William sold on that first day of opening, back in 1927. We have survived and prospered over the last 90 years and with the launch of our Ambleside store and an online service, we fully intend to be around for the next 100 years.

After all life is too short, so why settle for ordinary chocolate?

Visit Website



6-8 Main Street, ,

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The most delicious chocolates we have eaten years. I highly recommend.
Posted 6 hours ago
Second order, the first was a gift for someone’s birthday and I was impressed enough to buy some for myself. I like the fact that it is plant based packaging. Below, is an idea of the packaging with the biodegradable cellulose film. 5 star review on 29th July 2021
Posted 7 hours ago
Lovely personal service and delicious chocolates
Posted 1 day ago
Very fast delivery despite having to go to outer Hebrides. Apparently the choccies were delish and although I bought a huge variety they will not be enough for a year and will be all eaten soon. I was delighted about the recyclable packaging too.
Posted 2 days ago
Delivered to me promptly and efficiently. Because of the very hot weather, I paid the extra for next day delivery to ensure that the chocolates arrived in excellent condition, which they did.
Posted 2 days ago
Good service and delivery and lovely products.
Posted 2 days ago
exceptional vegan chocolate and it felt so nice to have a box of chocolates after being a vegan for 41 years.
Posted 2 days ago
These chocolates were a gift and she said they were delicious
Posted 2 days ago
prompt delivery very nice chocolates
Posted 3 days ago
We haven't tried any of the chocolates yet, these reviews seem to come far too quickly. However I can review the ordering process. The selection is really wide containg all kinds of varieties, textures and ingredients. We wanted these chocolates for a family day away, and we were able to get chocolates that were milk or various degrees of dark to suit each family member, and ones to cover allergies as well. From previous orders Friars chocolates have been a really delicious variety of flavours and textures (flavour is only the start of the experience.) We really like Friars chocolates, which is why we have re-ordered.
Posted 3 days ago
I would highly recommend for top quality, Friars chocolates. You are spoiled for choice and for gifts for Birthdays, Easter, Christmas, etc., you cannot beat them.
Posted 4 days ago
I’ve ordered from Friars a few times now, as well as visiting their shop in person. Fantastic company with top quality chocolate. Especially loving the fact that they have a varied vegan range too!
Posted 5 days ago
Excellent service and prompt delivery in adequate paper and cardboard packaging. Bought as a gift and no feedback given as yet
Posted 1 week ago
Bought as gifts and recipients said the were the best chocolates they had eaten.
Posted 1 week ago
The customer service and staff were excellent even arranging for my friend to collect her birthday chocolates and wine from the shop as she was on holiday in the Lake District The chocolates and wine are abdd so olitely delicious My friend loves vegan.
Posted 1 week ago
Whenever I’ve visited Keswick I’ve always enjoyed browsing round Friars and I was so pleased to be able to order my favourite treat by post as a visit hasn’t been possible for a while Thank you
Posted 1 week ago
Dark Chocolate Caramels, Divine.
Posted 1 week ago
There was a problem with the next day delivery (item arrived late) - this was no fault of Friars but they refunded me the delivery code straight away. Excellent chocolates and fantastic customer service
Posted 1 week ago
Absolutely delicious chocolates - best chocolate gingers and cherry liqueurs you can buy! With same day despatch and prompt delivery. Just keep coming back to order more....
Posted 1 week ago
Bought them as thank you present Recipient says it's scrumptious Well packaged Fast delivery
Posted 1 week ago is rated 4.81 based on 9,318 reviews