French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,397 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,397 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am French so I need sometimes to eat French food. Delivery right on time, pretty good choice on the website. If it was not so expensive, I would order more often.”

Helpful Report

Posted 8 years ago

“Having out of office collection time to suit family with both working parent will be great”

Helpful Report

Posted 8 years ago

“Great choice of products you can't find easily elsewhere, well packaged. However on the pricey side!”

Helpful Report

Posted 8 years ago

“Was looking to buy les petit Marseilles shower gels following a holiday in France, French click had a wide selection at a good price, will be using again as a go to for buying some of my favourite products”

Helpful Report

Posted 8 years ago

“Excellent packaging and service. An item was missing and this was rectified very quickly.”

Helpful Report

Posted 8 years ago

“I was quite happy with the products and reliability on delivery.”

Helpful Report

Posted 8 years ago

“Large range of products, however the postage charges are high, and cheaper options should be available to customers”

Helpful Report

Posted 8 years ago

“I was able to purchase items usually only available in France”

Helpful Report

Posted 8 years ago

“Food arrived on time and good quality. My rating would have been 5* however Parcelforce delivered to completely the wrong address! Fortunately the neighbour took the parcel and brought it to me.”

Helpful Report

Posted 8 years ago

“Since returning to England I am happy to get the things that I used to buy in France and Belgium. Good online service, although it is a pity quite a few items listed were not available.”

Helpful Report

Posted 8 years ago

“They had a great range of products at a good price. My only slight gripe was that I decided to collect the goods directly from their warehouse. I emailed twice to check that this would be OK but, after a few days, received no reply. Ultimately, I had to call but I frequently work overseas so this was inconvenient and expensive.”

Helpful Report

Posted 8 years ago

Hi Sorry to hear about this email problem. We normally always reply within 24 hours on working days. Please can you confirm which email you sent to so we can look in to it. You can email me matthew@frenchclick.com Kind regards, Matthew French Click

Posted 8 years ago

“"I could order a product without going to France and it turned up on time. However, the web site was slow, and the 2 stage credit card verification timed out..."”

Helpful Report

Posted 8 years ago

“French food delivered to my home.”

Helpful Report

Posted 8 years ago

“Nice to find a business selling an old and valued cleaning product which has to all intents and purposes appeared from British shops. Delivery was good too.”

Helpful Report

Posted 8 years ago

“Good authentic products not available readily here”

Helpful Report

Posted 8 years ago

“Enabled me to buy loved goods”

Helpful Report

Posted 8 years ago

“Very quick delivery”

Helpful Report

Posted 8 years ago

“Would give it very good if not for 1 item Cote D'or Brut Lait Double Noix 180g x 4 which was left out in the delivery. Received it 5 days later as promised over the customer service line.”

Helpful Report

Posted 8 years ago

“delivery is 4 days + weekend. They added 2 confi of the same type. Otherwise quality products, good packaging and very comprehensive delivery notifications.”

Helpful Report

Posted 8 years ago

“I order a shampoo but I was given something with my invoice crossed and something else hand written as a replacement without being notified. Otherwise quick delivery”

Helpful Report

Posted 8 years ago

French Click is rated 4.6 based on 10,397 reviews