French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 9 months ago

Thanks for the Feedback and 5 star rating, we're delighted our service was Excellent!

Posted 9 months ago

“Fast delivery of what I had ordered.”

Helpful Report

Posted 9 months ago

Thanks for the review and 5 star rating. We're happy the delivery was fast.

Posted 9 months ago

“Excellent products delivered on time”

Helpful Report

Posted 9 months ago

Thank you for your fantastic review and 5-star rating! We're delighted to hear that you found our products excellent and that they were delivered on time. Your satisfaction is our top priority, and we can't wait to serve you again in the future!

Posted 9 months ago

“A very good selection of products , and my order was delivered on time .”

Helpful Report

Posted 10 months ago

Thank you for your excellent review and 5-star rating! We're thrilled to hear that you appreciated our selection of products and that your order was delivered on time. Your satisfaction is our priority, and we look forward to serving you again!

Posted 9 months ago

“Fair price, quick delivery, well packaged”

Helpful Report

Posted 10 months ago

Thank you for your fantastic review and 5-star rating! We're so glad to hear that you found our prices fair, enjoyed the quick delivery, and appreciated our packaging. Your satisfaction means a lot to us, and we can't wait to serve you again!

Posted 10 months ago

“My order was delivered within a few days, I was notifed at each stage and, on arrival, the products I ordered in glass jars were well packaged so there was very little chance of breakage.”

Helpful Report

Posted 10 months ago

Thank you for your wonderful review and 5-star rating! We're thrilled to hear your order was delivered promptly and that our packaging ensured everything arrived safely. We appreciate your feedback and look forward to serving you again soon!

Posted 10 months ago

“Excellent service, goods arrived very quickly and in perfect condition. Many thanks!”

Helpful Report

Posted 10 months ago

Thanks for the feedback and 5 star rating. We're delighted the service was great and everything arrived quickly and in perfect condition.

Posted 10 months ago

“very good service, fast delivery”

Helpful Report

Posted 10 months ago

Thanks for the feedback and 5 star rating. We're very happy you like the service and fast delivery.

Posted 10 months ago

“Good choice of French products, though some are more expensive than in local supermarkets. Easy to order, quick delivery.”

Helpful Report

Posted 10 months ago

Merci pour votre avis positif! We're happy to know you enjoyed our selection of French products and found our ordering process easy with quick delivery. We appreciate your feedback on pricing too—it's always helpful for us. Looking forward to serving you again soon! À bientôt!

Posted 10 months ago

“Delicious Cote d'Or Belgian chocolates have been my favourite since childhood. Thank you for your prompt delivery !”

Helpful Report

Posted 10 months ago

Merci beaucoup pour votre excellent avis! Nous sommes ravis que les chocolats Cote d'Or vous rappellent de si bons souvenirs d'enfance. Votre satisfaction est notre priorité et nous sommes heureux d'avoir pu vous livrer rapidement. À très bientôt pour plus de délices chocolatés!

Posted 10 months ago

“Very good 👍 great product really pleased will be back for more shortly, thanks 🙏”

Helpful Report

Posted 10 months ago

Merci beaucoup for your great review! We're so glad to hear you had a very good experience with us. Your support means a lot, and we look forward to bringing you more wonderful products in the future! À bientôt!

Posted 10 months ago

“Three bags of Carambars for £20 delivered, used to get them at school for doing well at French. Wish they had the 'elastique' ones but such is life.”

Helpful Report

Posted 10 months ago

Merci pour votre super avis! We're thrilled to hear you enjoyed the Carambars and that they brought back fond memories from school. We appreciate your suggestion about the 'elastique' ones—it's always nice to hear what our customers are looking for, we'll check to see if we can get them.

Posted 10 months ago

“Delivered to the wrong person. I have wasted money on this company and customer service don’t offer to fix the problem”

Helpful Report

Posted 10 months ago

We truly apologise for the inconvenience you've faced with your delivery, we have checked the order and it was delivered to the address that was on the order when it was placed. We tried to resolve it by offering free delivery if you wish to order again.

Posted 10 months ago

“Reblochon is hard to find where I live. Finding French Click was perfect. Well packaged, efficient delivery. Bought for my French neighbour who makes a really delicious Tartiflette & she insists on Reblochon!!! Would highly recommend French Click. Will be ordering again. Thank you.”

Helpful Report

Posted 10 months ago

Merci beaucoup for your wonderful review! We're thrilled to hear that you found the Reblochon you were looking for and that you appreciated our packaging and delivery. It’s great to know that it'll be put to good use in your neighbor’s Tartiflette! We truly value your recommendation and can't wait to assist you with your next order. À très bientôt!

Posted 10 months ago

“Quick and efficient delivery of quality products. Excellent service.”

Helpful Report

Posted 10 months ago

Merci beaucoup for your amazing review! We're delighted to hear that you received your order quickly and found our products to be of high quality. It's our pleasure to provide excellent service, and your kind words motivate us to keep up the good work. We look forward to serving you again soon!

Posted 10 months ago

“I am about to try the Toulouse sausages I bought from you and which arrived 4 days before their use by date. I portioned up and froze them all. If buying from you in the future, I'd welcome a longer use by date. Once tasted I can write again. I am cooking some up tomorrow to have with an onion gravy and mashed potato.”

Helpful Report

Posted 10 months ago

Merci beaucoup for your thoughtful review! We're excited to hear you're trying our Toulouse sausages and that you found a way to store them. Your feedback on the use by date is appreciated, and we will certainly take it into consideration for the future. Enjoy your meal tomorrow with the onion gravy and mashed potatoes—we hope it's delicious! We look forward to hearing your thoughts after you taste them!

Posted 10 months ago

“Easy to order, quick delivery and some of my favorites French foods, magic”

Helpful Report

Posted 10 months ago

Merci beaucoup for your delightful review! We're thrilled to know that you found ordering easy and enjoyed a speedy delivery. It’s wonderful to hear that we could bring a little magic to your favorite French foods! We can’t wait to serve you again soon!

Posted 10 months ago

“The products we order from French Click are just wonderful. Service is terrific and delivery is great with not too much packaging.”

Helpful Report

Posted 10 months ago

Merci beaucoup for your fantastic review! We're so glad to hear you love our products and that our service met your expectations. It's great that you appreciated our thoughtful approach to packaging too! We look forward to delighting you with more wonderful offerings in the future!

Posted 10 months ago

“Incompetent delivery service. Ignored instructions to leave in safe place if not in. Placed in DPD drop off. QR code doesn't open door. Unable to speak to anyone in French Click or DPD. E-mails ignored. Considering closing my account.”

Helpful Report

Posted 10 months ago

We sincerely apologise for the frustration you've experienced with the delivery service. Your feedback is important to us, and we understand how disappointing this situation is. We're currently looking into this issue with DPD to see why they didn't follow the delivery instructions and took it to the parcel shop instead.

Posted 10 months ago

“My order arrived, well wrapped, at the time stated and with no goods missing so I am happy to recommend the company.”

Helpful Report

Posted 10 months ago

Merci beaucoup for your lovely review! We’re delighted to hear that your order arrived in perfect condition and on time. Your recommendation means the world to us, and we're always here to ensure you have a great experience. We look forward to your next visit!

Posted 10 months ago

French Click is rated 4.6 based on 10,540 reviews