French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,876 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,876 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery arrived wrong time of day, morning rather than afternoon, delivery man seemed unfazed and unapologetic; he was lucky I was in at all. One of the tub of rillettes was fresh, which meant it needed to be in fridge at once. This wasn't made clear on the website. One of the items I really wanted (to go with another) was absent (presumably not available) but there was no indication on web site and I wouldn't have ordered another item if I'd known the sauce Nantua wasn't going to be with them. Would be helpful to have better stock indication and a tighter attitude to appointments.”

Helpful Report

Posted 6 years ago

Hi Sorry about this, it seems there was an error on the route. We will certainly investigate these issues to get them fixed. There was a stock problem with the sauce nantua, we should receive more of it very soon. Best regards, Matt French Click

Posted 6 years ago

“I have been purchasing from French Click for the last 5 years very successfully. After holidaying in France we love certain French foods that we cannot purchase over here in UK. My dealings with French Click have always been great, I place my order online and delivery is within a couple of days .”

Helpful Report

Posted 6 years ago

“Top, merci 👌”

Helpful Report

Posted 6 years ago

“My order arrived in perfect order and in quick time”

Helpful Report

Posted 6 years ago

“Très bien..!!”

Helpful Report

Posted 6 years ago

“Easy ordering system, price not too bad and you get to specify your delivery date. Parcel arrived on the right day, very well packed and chilled. A fantastic service.....thank you.”

Helpful Report

Posted 6 years ago

“Delivery in few days!! Very fast. Products are perfect. Good seller, good prices we will buy more times from you!”

Helpful Report

Posted 6 years ago

“Very efficient organisation. Good choice of French food. Excellent packing I place regular orders of my favourite groceries”

Helpful Report

Posted 6 years ago

“Great communications and prices, easy to order on line, delivered on time.”

Helpful Report

Posted 6 years ago

“Quick service and excellent product”

French Click 5 star review on 19th October 2019

Helpful Report

Posted 6 years ago

“Pleasure to work with. Contacted me about the risk with shipping due to the butter I ordered. I appreciate their concern.”

Helpful Report

Posted 6 years ago

“I’ve been using French Click for several years now. The quality has been consistently good and any items damaged in transit replaced without quibble. Ive recommended French Click to all my friends interested in quality products.”

Helpful Report

Posted 6 years ago

“Bonjour Very swift response to my initial mail and delivery was on time, very friendly and polite.”

Helpful Report

Posted 6 years ago

“Amazing service!”

Helpful Report

Posted 6 years ago

“Seriously good produce. No need to go to France now. it's all available here. Magnificent cheeses. Only problem is, you go on and on clicking.”

Helpful Report

Posted 6 years ago

“Great to find that we can recreate a taste of France on our return from holiday. Arrived quickly and well packed too.”

Helpful Report

Posted 6 years ago

“Food arrived on time and communication very clear. Too much packaging though. Made me feel bad that I had created so much packaging waste by ordering a couple of small items.”

Helpful Report

Posted 6 years ago

Very sorry to hear this, we are trying to use only recycled, recyclable and degradable packaging. We also need to investigate how your order was packed as it should have been easily possible to fit in in a small box. The cardboard boxes we use are made from recycled cardboard, and can also be recycled again, as can the bubble bags. The loose fill we’re using is flo-pak green which is degradable and can also be recycled in some areas. We are also trying to source products that use less packaging for our range. Kind regards, Matt French Click

Posted 6 years ago

“Prompt delivery of more delicious food. Yum yum”

Helpful Report

Posted 6 years ago

“Everything was perfect, the delivery was quick and arrived on time, the driver called me when he arrived. The items were very good as well.Thank you French click”

Helpful Report

Posted 6 years ago

“Excellent products (fresh with long expiry dates) and perfect home delivery. Will order again. Merci!”

Helpful Report

Posted 6 years ago

French Click is rated 4.6 based on 10,876 reviews