French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,491 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,491 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always great service and alwsys availability of great French produce”

Helpful Report

Posted 2 months ago

Merci beaucoup for your generous review! We are so glad to hear that you consistently enjoy our great service and the quality of our French produce. Your support means the world to us, and we look forward to continuing to serve you! Chaleureusement, Team French Click

Posted 2 months ago

“Good products, well packed,”

Helpful Report

Posted 2 months ago

Merci infiniment for your kind review! We're thrilled to know you found our products well-packed and to your satisfaction. We truly appreciate your support and are here to serve you anytime. Chaleureusement, Team French Click

Posted 2 months ago

“Excellent choice of products. Very good customer service Very happy customer”

Helpful Report

Posted 2 months ago

Thank you so much for your wonderful review! We're delighted to hear that you found an excellent selection of products and that you were satisfied with our customer service. Your satisfaction is our greatest reward. Thank you for choosing us! Sincerely, Team French Click

Posted 2 months ago

“Easy to order and efficient delivery”

Helpful Report

Posted 2 months ago

Merci beaucoup for your wonderful feedback! We're thrilled to hear that you found the ordering process easy and the delivery efficient. Your satisfaction is very important to us, and we appreciate your support. Cordialement, Team French Click

Posted 2 months ago

“Exlant. Product.takes me back to be in in France having lunch”

Helpful Report

Posted 2 months ago

Merci beaucoup for your lovely review! We’re so glad to hear our product brought back memories of your time in France. It's wonderful to know that our offerings can create such delightful moments. Thank you for choosing us! Chaleureusement, Team French Click

Posted 2 months ago

“Excellent and easy shopping.”

Helpful Report

Posted 2 months ago

Merci beaucoup for your fantastic review! We’re delighted to hear that you found your shopping experience with us to be excellent and easy. Providing a smooth and enjoyable experience is our top priority. Thank you for choosing us! Bien à vous, Team French Click

Posted 2 months ago

“Good price”

Helpful Report

Posted 2 months ago

Merci beaucoup for your kind review! We're thrilled to hear that you found our prices to be good. It’s always our goal to provide great value to our customers. Thank you for your support! Cordialement, Team French Click

Posted 2 months ago

“A superb company with a fantastic range of French products that are really hard to find elsewhere. Great value for oney. Their customer service is also excellent.”

Helpful Report

Posted 2 months ago

Merci beaucoup for your wonderful review! We’re thrilled to hear you appreciate our range of hard-to-find French products and that you found great value with us. It's also fantastic to know our customer service met your expectations. We’re always here to help! Chaleureusement, Team French Click

Posted 2 months ago

“Great company to have in your ( digital ) notebook. A bit of France when not in France. really good customer service. Any unlikely problem, they are there to help promptly. A bit expensive, so watch out for the discount in the newsletter .”

Helpful Report

Posted 2 months ago

Merci beaucoup for your amazing review! We're so glad to hear that French Click brings a touch of France to your digital notebook. It's wonderful to know that our customer service team is there to support you promptly whenever needed. We appreciate your note about pricing and encourage you to keep an eye out for discounts in our newsletter! À bientôt, Team French Click

Posted 2 months ago

“Very pleased with product availability and delivery worked out well. I hope to order more in future. Slightly confusing about how/when to pay if order exceeds a weight threshold, but in the end (after emailing French Click) it worked out easily enough and paid extra fee via PayPal. It might be better if this was caught during the initial order. DHL delivered and (at least this time) was day/time expected and far better than other services of late.”

Helpful Report

Posted 2 months ago

Merci beaucoup for your fantastic review! We’re delighted to hear that you were pleased with our product availability and delivery. We appreciate your feedback regarding the payment process, and we’ll definitely consider ways to enhance that experience for our customers in the future. It’s great to know that DHL's service met your expectations this time! À bientôt, Team French Click

Posted 2 months ago

“Excellent service and price”

Helpful Report

Posted 2 months ago

Merci beaucoup for your excellent review! We're delighted to hear that you experienced top-notch service at a great price. Your support means the world to us and encourages us to keep striving for excellence! À bientôt, Team French Click

Posted 2 months ago

“Great products, delivered swiftly and packed safely.”

Helpful Report

Posted 2 months ago

Merci beaucoup for your wonderful review! We're thrilled to hear that you loved our products and that they reached you swiftly and safely. Your satisfaction truly brings us joy and motivates us to keep delivering the best! À bientôt, Team French Click

Posted 2 months ago

“Arrived promptly, lovely jam.”

Helpful Report

Posted 2 months ago

Merci beaucoup for your lovely review! We're thrilled to hear that your jam arrived promptly and met your expectations. Your satisfaction is our top priority, and it warms our hearts to know you enjoyed it. À bientôt, Team French Click

Posted 2 months ago

“Bonne Maman Chocolate Sables: You wrapped these up so carefully with the polystyrene beads, I did not receive them in crumbs at all: that detail was not lost on me, so thank you for looking after my biscuits.”

Helpful Report

Posted 2 months ago

Merci beaucoup for your fantastic review! We're so glad to hear that your Bonne Maman Chocolate Sables arrived in perfect condition and that our careful packaging made a difference for you. Your satisfaction is our priority, and your appreciation truly means a lot to us. À bientôt, Team French Click

Posted 2 months ago

“Best chicken - will definitely buy again. Highly recommended - such a difference in taste compared with other chickens, unbelievable.”

Helpful Report

Posted 2 months ago

Merci beaucoup for your fantastic review! We're delighted that you enjoyed the poulet de bresse ! Please feel free to review on the product page as well. We can't wait to serve you again soon! À bientôt, Team French Click

Posted 2 months ago

“Extremely courteous and helpful service. There was going to be a problem with the delivery. They were able to reroute it to a concierge service even if they didn't habitually use that service. Then, when there was a delay in the delivery again, they allowed me to cancel the order for a full refund. I will certainly try to make the purchase again, when cooler weather makes delivery of fresh goods less of a logistical nightmare.”

Helpful Report

Posted 2 months ago

Merci beaucoup for your wonderful review! We truly appreciate your kind words about our service and our efforts to accommodate your delivery needs. It’s heartwarming to know that we were able to assist you during the challenges. We're looking forward to serving you again when the cooler weather arrives! À bientôt, Team French Click

Posted 2 months ago

“Love French click, enables us to relive food memories of our time in France, pricing and delivery time also very good.”

Helpful Report

Posted 2 months ago

Merci beaucoup for your wonderful review! We're delighted to hear that French Click brings back such cherished food memories of your time in France. We strive to provide great pricing and efficient delivery, and it's heartwarming to know that you appreciate our efforts. À bientôt, Team French Click

Posted 2 months ago

“Instant response and quick delivery”

Helpful Report

Posted 2 months ago

Merci beaucoup for your fantastic review! We're so glad to hear that you appreciated our instant response and quick delivery. Your feedback means a lot to us, and we look forward to continuing to provide you with great service in the future. À bientôt, Team French Click

Posted 2 months ago

“Very pleased with my order from French Click. Haven't been able to get to France to buy my favourites recently and was so pleased to find them. There was a (small) error on my order but I sent an e-mail and it was all sorted within 24 hrs and they were so understanding. Delivery was efficient and despite the heat. My cold item was still well insulated. Will definitely order again.”

Helpful Report

Posted 2 months ago

Merci beaucoup for your amazing review! We're thrilled to hear that you found your favorites and that our team was able to resolve the small issue so quickly. Your satisfaction is our top priority, and it's great to know that the delivery met your expectations despite the heat. We can't wait to serve you again! À bientôt, Team French Click

Posted 2 months ago

“Great service and fantastic products! Thank hou!!!”

Helpful Report

Posted 2 months ago

Merci beaucoup for your fantastic review! We're thrilled to know that you loved our service and products. Your kind words truly motivate us to continue providing the best experience for our customers. À bientôt, Team French Click

Posted 2 months ago

French Click is rated 4.6 based on 10,491 reviews