French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,343 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,343 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order. My goodies were delivered on time and were very well packaged. Will definitely order again.”

Helpful Report

Posted 4 weeks ago

Merci beaucoup for your wonderful review! We’re delighted to hear that you found ordering easy and that your goodies arrived on time and well packaged. Your feedback is truly appreciated, and we look forward to serving you again soon! Cordialement, L'équipe de French Click

Posted 4 weeks ago

“Absolutely Superb Dark Chocolate mini bars.... 10gm chocolate to enjoy with a coffee.. I will be buying these again”

Helpful Report

Posted 1 month ago

Merci beaucoup for your amazing review! We're thrilled to hear that you enjoyed our Dark Chocolate mini bars with your coffee. It's wonderful to know you'll be buying them again—we truly appreciate your support! À bientôt, L'équipe de French Click

Posted 4 weeks ago

“Quick delivery . All products were fresh and delicious . Will definitely order some more !”

Helpful Report

Posted 1 month ago

Merci beaucoup for your wonderful review! We're thrilled to hear that your order arrived quickly and that you enjoyed our fresh and delicious products. Your satisfaction means the world to us, and we can’t wait to serve you again soon! À bientôt, L'équipe de French Click

Posted 1 month ago

“Very good service. Slight hitch with delivery(to heavy for DHL). Resolved very easily by the helpful, pleasant, staff. Above all, lovely food(I've ordered a bit to much Cheese..1st World problem) Will order again. Highly recommended.”

Helpful Report

Posted 1 month ago

Merci beaucoup for your fantastic review! We're so glad to hear that our staff was able to assist you with your delivery issue and that you enjoyed the lovely food. We appreciate your support and look forward to serving you again soon! À très bientôt, L'équipe de French Click

Posted 1 month ago

“Excellent service and good product competitively priced”

Helpful Report

Posted 1 month ago

Merci beaucoup for your fantastic review! We're thrilled to hear that you found our service excellent and our products competitively priced. Your satisfaction is our priority, and we appreciate your kind words! À très bientôt, L'équipe de French Click

Posted 1 month ago

“I was pleased to find so many of my French favourites on the website where there is a great selection. My order came on the day it was supposed to, although it was delivered several hours earlier than the email stated. Everything was well packed, but I wasn't sure if the gel cooling packs should have still been frozen, but the fresh items still felt pretty cold. My only slight gripe is that the courier just left the box on the doorstep and didn't ring the bell. We were both in and by sheer luck I thought I heard a van beepig as it reversed so went to investigate, otherwise the box would have on the doorstep for a few hours. Overall excellent service from French Click and I'll certainly be using them again.”

Helpful Report

Posted 1 month ago

Merci beaucoup for your thoughtful review! We're delighted to hear that you found so many of your French favorites on our website and that your order arrived on time, even if a bit earlier than expected. We appreciate your feedback regarding the cooling packs and will certainly look into this. We're sorry to hear about the delivery oversight with the courier; we'll make sure to address this with our delivery partners. Your experience is important to us, and we're grateful for your understanding. We can’t wait to serve you again soon! À bientôt, L'équipe de French Click

Posted 1 month ago

“I was so pleased with my order. It was quick to arrive, and packaged well. And great to have the products I miss.”

Helpful Report

Posted 1 month ago

Merci beaucoup for your wonderful review! We're delighted to hear that your order arrived quickly and was packaged well. It brings us joy to know that we can provide you with the products you miss. Your satisfaction truly means a lot to us! À bientôt, L'équipe de French Click

Posted 1 month ago

“I've ordered a number of time and always found the product selection to be excellent and had fantastic customer service.”

Helpful Report

Posted 1 month ago

Merci infiniment for your wonderful review! We're so pleased to hear that you've found our product selection to be excellent and that our customer service has met your expectations. Your loyal support truly means the world to us, and we can't wait to serve you again soon! Cordialement, L'équipe de French Click

Posted 1 month ago

“FrenchClick have a great variety of products at reasonable prices. They are my go-to place for my favourite coffee. I typically end up buying a whole load of other items which catch my eye too :-) I'm sure I'll be back once I've depleted my stock of coffee!”

Helpful Report

Posted 1 month ago

Merci beaucoup for your wonderful review! We're thrilled to hear that you enjoy our wide variety of products and that our coffee is your favorite. It's always lovely when our customers find other tempting items to take home as well! We can't wait to welcome you back once you've depleted your coffee stock. Until then, take care and happy shopping! Cordialement, L'équipe de French Click

Posted 1 month ago

“Delivered on time, all good. Thank you”

Helpful Report

Posted 1 month ago

Merci beaucoup for your fantastic review! We're thrilled to hear that your order was delivered on time and that everything was to your satisfaction. Your support is greatly appreciated, and we look forward to serving you again in the future! Cordialement, L'équipe de French Click

Posted 1 month ago

“Excellent service”

Helpful Report

Posted 1 month ago

Merci beaucoup for your kind review! We're delighted to hear that you received excellent service. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. We can't wait to serve you again! Cordialement, L'équipe de French Click

Posted 1 month ago

“Excellent product, good smooth transaction”

Helpful Report

Posted 1 month ago

Merci beaucoup for your excellent review! We are delighted to hear that you had a smooth transaction and that you are satisfied with our product. Your feedback means a lot to us, and we look forward to serving you again soon! Cordialement, L'équipe de French Click

Posted 1 month ago

“As usual excellent choice. Very pleased with my purchases, so easy to order. Everything arrived in good condition , quick delivery.”

Helpful Report

Posted 1 month ago

Merci beaucoup for your wonderful review! We're delighted to hear that you are pleased with your purchases and found the ordering process so easy. It’s great to know that everything arrived in good condition and that you enjoyed quick delivery. Your satisfaction is our top priority! À très bientôt, L'équipe de French Click

Posted 1 month ago

“Very good swift service . Items arived in perfect condition. Myrtille Jam excellent”

Helpful Report

Posted 1 month ago

Merci infiniment for your wonderful review! We’re delighted to hear that our service met your expectations and that the Myrtille Jam delighted you. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to serving you again! Cordialement, L'équipe de French Click

Posted 1 month ago

“Excellent service and communication when order delayed at the border (thanks to Brexit). What a great company”

Helpful Report

Posted 1 month ago

Merci beaucoup for your glowing review! We're delighted to hear that our service and communication met your expectations, especially during these challenging times. Your appreciation means a lot to us, and we’re here to ensure your experience remains exceptional. We look forward to serving you again soon! À très bientôt! 🌟

Posted 1 month ago

“I've been buying from French click for years, I've never had a problem, the food is what I bought when I was able to travel to france and buy it my self, I can't do this now, but I'm more than happy to recommend French zClivk”

Helpful Report

Posted 1 month ago

Merci beaucoup for your fantastic review! We are thrilled to hear that French Click brings back memories of your travels to France. Your long-standing support means so much to us, and we’re honored to be part of your culinary journey. Thank you for recommending us—it's always a pleasure to serve you! À très bientôt! 🇫🇷✨

Posted 1 month ago

“perfect service and choice. Customer service is very responsive. I am sure I will be back for more.”

Helpful Report

Posted 1 month ago

Merci beaucoup for your fantastic review! We are so glad to hear that you are happy with our service and product selection. Our customer service team strives to be responsive, and it’s wonderful to know that it made a positive impression. We can't wait to welcome you back for more of your favorite items! À très bientôt! 🌟

Posted 1 month ago

“Excellent choice of French products. Easy to order and well delivered.”

Helpful Report

Posted 1 month ago

Merci beaucoup for your wonderful review! We're so pleased to hear that you enjoyed our selection of French products and found the ordering process easy. Delivering your order efficiently is our priority, and your feedback truly motivates us. We look forward to serving you again soon! À très bientôt! 🌟

Posted 1 month ago

“Ordered 6x6 packs of 1664 Blanc Zero as it’s impossible to find in northern England. Registering for an account so simple. Order placed and payment made via PayPal on Friday, due to the Bank Holiday Wednesday was given as delivery day. Tracking details sent to my phone by DPD who had the parcel with me mid morning on the Wednesday. Brilliant service at a good price with sensible delivery costs. Will be reordering again and will add a number of items that we normally pick up in France.”

Helpful Report

Posted 1 month ago

Merci beaucoup for your wonderful review! We’re delighted to hear that you found our service efficient and to your satisfaction. It’s great that we could provide you with 1664 Blanc Zero, making your shopping experience seamless right to your door. Your support and plans to reorder mean the world to us! We look forward to serving you again soon! À très bientôt! ✨

Posted 1 month ago

“Excellent Company, easy to use Website, reasonable pries, super Service! Will use again and will recommend!”

Helpful Report

Posted 2 months ago

Merci beaucoup for your amazing review! We’re thrilled to hear that you found our website easy to use and our service top-notch. Your support and recommendations mean a lot to us, and we can’t wait to assist you again in the future! À très bientôt! ✨

Posted 1 month ago

French Click is rated 4.6 based on 10,343 reviews