French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,911 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,911 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 20th October 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product service is good as I can't get to France as often as I would like. I was expecting delivery on a Friday but delivery was delayed until the Monday, with no explanation. As one of the items was cheese, I would have thought delivery on time would be crucial. Would think twice about ordering again”

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Posted 7 years ago

“Extremely good service”

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Posted 7 years ago

“Excellent service fast and efficient”

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Posted 7 years ago

“A little smaller than I imagined, and the packaging was not very inspiring (certainly as it was a present). However the flavour was good.”

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Posted 7 years ago

“I’m afraid to say that I’m very disappointed in my first experience with French Click. The food is superb (even if much of it is supermarket-own brands, it still reminds me of “home”), however the service leaves a lot to be desired. After having been sent the wrong item - with specific allergens - I was told "too bad" when I asked for a replacement with the correct item. To be frank, the company is lucky that I read French and knew the allergens in both languages or they could have had a lawsuit on their hands. I was so chuffed to find a site that will ship the foods I miss, it's a shame that the service is so very poor but I guess... 'c'est comme ca'.”

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Posted 7 years ago

Hi Very sorry about this poor experience. Our normal procedure would be to offer to replace the item or refund it. We will investigate why this hasn't happened with urgency as we appreciate it's poor service. Kind regards, Matt French Click

Posted 7 years ago

“Products arrived quickly and safely wrapped . Very good service customer.”

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Posted 7 years ago

“Very good, product was still frozen! I will be back.”

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Posted 7 years ago

“Didn't degustate yet, but looks great! Happy Christmas!”

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Posted 7 years ago

“Good selection, parcel well packed & arrived on time”

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Posted 7 years ago

“Very goos and prompt service, I appreciated the delivery arrangements, once I had found them on my order - which was not very clear!”

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Posted 7 years ago

“Found some of my favourite products and will definitely use this website again ‘Service good’”

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Posted 7 years ago

“Colis arrivé dans les délais. Produits de qualité. Je recommande ce site”

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Posted 7 years ago

“The products are great but the online shop is impossible. I spent 2 hours trying to get it order 4 items then gave up.”

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Posted 7 years ago

Hi Very sorry to hear this. We seem to have an order delivered to you yesterday. Don'd understand what you mean exactly? Kind regards, Matt French Click

Posted 7 years ago

“Its awesome to be able to buy chocolate that reminds me of my tikes in France as a teenager :) Great authentic products and great service, thank youx”

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Posted 7 years ago

“Good service. Very well packaged. My order was delayed a day due to low stock. I received a phone call telling me it would be delayed a day. Will use again.”

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Posted 7 years ago

“I ordered an odd mix of things, and it was all sorted correctly and delivered very quickly. Some advance informatomi on use-by dates for perishables might be helpful.”

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Posted 7 years ago

“Goods arrived as promised....all in good shape....good choice of items on the website.... very happy.”

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Posted 7 years ago

“Good products. Reasonable prices. Excellent choice of delivery times and the goods arrived within the appointed slot. Couldn't ask for more.”

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Posted 7 years ago

“tres bon produit,bien cuisiné et très bon marché,livraison assez rapide”

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Posted 7 years ago

“Very happy with the service and customer support at French Click. All the French products I needed and great support when a some items were damaged during transport. 5*”

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Posted 7 years ago

French Click is rated 4.6 based on 10,911 reviews